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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
4,021 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,021 reviews

March 15, 2023

is really bad service. to the Mexica people. the only nice to when they sale after not. and they sale what they whant to. the people More

by gabrielaturnbaugh5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Efraín. El financiador. El hombre que hagarre los préstamos de Banco. Sr the Edad avanzada. steve sabe los nombres. thanks you. Gabriela Turnbaugh 775 409 5270
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Mar 15, 2023 -

Lithia Hyundai of Reno responded

Gabriela, I’m sorry you feel that the sales staff didn’t do everything in their power to send you home in the car you wanted given the limitations. We appreciate your business and we wish you many trouble-free miles in your new car. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

March 15, 2023

I was there to get my brakes done, SO far so good. Will be in to do my rear ones soon. More

by INGRAMSAFARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2023 -

Lithia Hyundai of Reno responded

We appreciate the high rating! The Lithia Hyundai of Reno team looks forward to your next visit and we wish you safe travels!

March 15, 2023

Lithia was very helpful and knowledgeable. They worked very hard especially Ryan C to get us the two cars we needed and wanted. More

by LBrittain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan C, Matt Franceschini
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Mar 15, 2023 -

Lithia Hyundai of Reno responded

We appreciate the kind words! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

March 15, 2023

I dislike this dealership a lot. When I had my oil changed their last, I noticed that my plastic fender well was missing. More

by RANDI.RODGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Gio Castro
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Mar 15, 2023 -

Lithia Hyundai of Reno responded

Randi, Given the record amount of snow-fall we've received this year it's not uncommon for under-vehicle trim pieces and fender liners to turn up missing. What is uncommon though is for a customer to notice it missing after an oil change, not say anything to anyone in the service department, and then wait for a 1 star review a month later to mention it. However, you will be relieved to know that we reviewed the walkaround video of your vehicle as it was presented for service back in February and it appears the inner fender liner was in-fact missing prior to the vehicle being pulled into service. If you would like a quote to replace it, please feel free to give your service advisor a call at 775-823-5510. Thank you again for your business, and best wishes for a blessed rest of 2023. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

Mar 16, 2023 -

RANDI.RODGERS responded

It doesn’t matter how many times I am unhappy with certain things like not being sold gap insurance in finance because I was told my car was not upside down. I don’t bother saying anything to you guys anymore because you will always come up with an excuse, but when I am asked to give a review, that’s my opportunity to say something. I absolutely hate coming there for anything but I did buy the oil change package. I have been a long time customer and I will never buy a car there again. I will say that you did help me with the bumper issue and I appreciate that. Thank you very much , I feel that your response was pretty much calling me a liar and I’m sure if you would check with the finance guy when I bought my car he would say he offered me gap insurance which would be not true. I was contacted by one of your sales people asking me if I’d like to trade in my car because I’ve been making my payments on time so I said yes I would love to you come to find out I am so upside down in my car because the trade-in value is $6000 and I owe $17,000 somehow it just doesn’t seem like a fair deal to me.

March 14, 2023

Dan was thorough in assisting us on the phone, and later in explaining the vehicle's features. Overall, he and the finance guy Devin both provided excellent customer service. More

by jennymeaux1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Leveille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2023 -

Lithia Hyundai of Reno responded

We love to hear that! Thanks for choosing Lithia Hyundai of Reno for your automotive needs, Jenny, and we'll see you next time!

March 14, 2023

Staff has horrible communication between different departments and each other. We were invited out for a test drive from Dayton, Nevada to Reno, Nevada and repair technician had possession of keys an More

by bettynicassio
Recommend Dealer
No
Employees Worked With
Hannah
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Mar 15, 2023 -

Lithia Hyundai of Reno responded

Hi Betty, I apologize for the lack of communication and your less than stellar experience. I spoke to Hannah, the service and parts departments, and it appears that one of the parts we ordered for the vehicle as part of the reconditioning process is on a national back-order for about 60 days. I don’t know if we were alerted when the part was ordered, or if that notification came through afterwards… either way the damage was already done and yes, in a perfect world the different departments could have done a better job of communicating vehicle availability. Valuing our customers time is of huge importance to us and I’m sorry about the inconvenience. I looked in the system for an address for you as I would like to send you a couple of gift cards. If you could call me below and leave your address with my team, I’ll put them in the mail to you. Again, please accept my apology for your experience. Regards, Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

March 13, 2023

Fast and courteous service. Lance took great care of me from the beginning to the end! More

by LADYN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate the five stars and are thrilled to hear Lance provided you with a great experience at Lithia Hyundai of Reno! Until next time, safe travels!

March 13, 2023

Lance and Jeremy have been amazing and have helped me when there others service employees treat me like xxxx they assure me it want happen again and to speak to them when I need my car worked on. Thanks More

by BROOKSBECKY24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing your feedback with us, Becky, and we apologize again for the poor customer service you experienced initially. If you need anything else, please don't hesitate to reach out to us.

March 13, 2023

I would not buy another car from this dealership which I talked about in another survey. More

by Noraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2023 -

Lithia Hyundai of Reno responded

Nora, we are sorry you feel this way about our dealership and our efforts. I’m not familiar with your previous review so if you would like to discuss your experience in detail I can be reached below. Thank you again for sharing your experience. Regards, Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

March 12, 2023

There is a defect in the paint on my vehicle. It is clearly a defect. This dealership has given me so many problems when it comes to servicing the vehicles I purchase from them. I highly do not r More

by Cburdette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
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Mar 15, 2023 -

Lithia Hyundai of Reno responded

Mr. Burdette, as has been discussed on your previous one star reviews regarding the rock chips on your trim piece, we are sorry the factory didn’t side with you on this one. I am in the process of putting together a proposal to replace the trim at a deeply discounted rate. I hope to have that emailed to you later today or first thing tomorrow morning. Regards, Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

Mar 15, 2023 -

Cburdette responded

The factory didn’t even look at photos. No thanks on the quote. We will never purchase a vehicle there again. Nor will we be servicing our vehicles there ever again. I’m positive that your tech created the “rock damage” because there wasn’t a mark there before I brought the vehicle in. You guys are crooks and I will be leaving reviews everywhere I can. People spend too much money to be taken advantage of by your organization. I will also be in to cancel my extended warranty.

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