Lithia Hyundai of Reno

Happy overall (I wiped my car down completely after service) staff should be wearing there masks properly I witnessed a number of staff going through building/showroom that masks were either not on service) staff should be wearing there masks properly I witnessed a number of staff going through building/showroom that masks were either not on at all or under there nose (sorry that’s not proper wear) Also saw one employee wipe his nose with bare hands ... and touched a number of surfaces ...yuk More

During the process of getting my vehicle fixed was seamless and positive I received Timely rides from and to the dealership thank you Hyundai of Reno seamless and positive I received Timely rides from and to the dealership thank you Hyundai of Reno More

I love the people at Lithia Hyundai! They always go above and beyond for me. I'm always well taken care of and they always make sure I'm comfortable. and beyond for me. I'm always well taken care of and they always make sure I'm comfortable. More

Everything went pretty smooth the only issue I have had was not getting the clarification on some questions I have had. I was told I could register through email and went to double check on that and never was not getting the clarification on some questions I have had. I was told I could register through email and went to double check on that and never got a reply. As a first time buyer I’m gonna have questions that will need to be answered More

Best service department in town!! Tabatha always takes such great care of me and everyone is so friendly!! She stayed in contact with me throughout the day letting me know the status and then my car was a such great care of me and everyone is so friendly!! She stayed in contact with me throughout the day letting me know the status and then my car was actually ready 2 hours early!! Love love love it here!! More

Smooth Sailing When I pulled in for my 1PM appointment there were MANY cars in the service line, they got everyone in and out just fine! I brought my laptop to work When I pulled in for my 1PM appointment there were MANY cars in the service line, they got everyone in and out just fine! I brought my laptop to work on anyway and suspected I'd be there for awhile. No one stressed, no one seemed agitated, with service being slammed I was surprised (but at this point I really shouldn't be with Lithia Hyundai as a whole) at how smooth they handled everything. I won't go anywhere else and truly hope I can get my next new"ish" car there ASAP (cleaning up my poor credit which STINKS) I've yet to run into, speak to, email or chat anyone there in any department that has NOT done everything they could to try to help me. I LOVE THEM ALL! More

Chris and cherae are the Best. Chris went out of his way to find me the best deal possible knowing I was in a bind. I had to find transportation as fast as possible. And Cherae is as sweet and knowledgeable to find me the best deal possible knowing I was in a bind. I had to find transportation as fast as possible. And Cherae is as sweet and knowledgeable as they come. Shes always a joy to work with. Thank guys I couldn't be happier. Thanks Lithia of Reno. More

Oil change I arrived at the dealership service department at 8 o’clock which was my scheduled time. “Brock” was very personable and professional. After my servic I arrived at the dealership service department at 8 o’clock which was my scheduled time. “Brock” was very personable and professional. After my service, Brett notified me that my car was a little dirty and they washed my car for me. More

Mathew reed is the best car salesmen I’ve ever worked with. He never got pushy or impatient he understood that buying a car is a big Decision. He did everything he could to make the car buying experience with. He never got pushy or impatient he understood that buying a car is a big Decision. He did everything he could to make the car buying experience as pleasant as possible he really does want to find you a car that Fits your life and budget perfectly. I HIGHLY recommend calling Mathew first if you’re looking to buy a car. I visited 8 other dealership no one treated me and my wife as good as Mathew. Bryan Ogg helped us with filling out our finance papers and explained everything we were signing as we signed it he too was very pleasant to work with More

Excellent Dealer with continued customer service My experience with Car Dealers goes back with years of car buying and I hate it. When my car broke down I was on the market. The fleet manager Joe sen My experience with Car Dealers goes back with years of car buying and I hate it. When my car broke down I was on the market. The fleet manager Joe sensed my worry and managed all my concerns. I didn't have to sit at a dealer all day to get it figured out. We spoke via text so my work schedule was not disrupted and he kept me in the loop as things progressed. When we needed to adjust based on my needs he did just that. I explained my situation, my budget and my musts, along with asks. He then looped in my Sales guy Larry who was awesome. Both of these two stayed late to close my deal on a Friday night. I was not expecting that, and went in to sign a few documents and get my keys. It was an unexpected turn of events for the night! Even three days after I squeezed in a detail for my new car last minute. Upon getting there Larry asked if I had a ride because I was unable to wait - I explained my intention to take an Uber and instead of that Larry saved me money personally driving me to my house and texted me to let me know my car was ready. Typical dealers act nice until the sale is closed. Here anytime I reached out I have been met with prompt and timely service. I never thought I would own a Hyundai having come from Foreign cars and now I would not have it any other way. No overly pushy behavior, all personable and kind people! ALSO Finance Brian was awesome!! My hubby and I both thought he was a great guy and he gave us useful parenting tips to top it all off. More