Lithia Hyundai of Reno

All good except for one thing Appt was fine, with one exception. When oil change was completed, Lance was at lunch so another employee helped with my check out. He said there was Appt was fine, with one exception. When oil change was completed, Lance was at lunch so another employee helped with my check out. He said there was some leak, but he didn't the details so Lance would call me back to explain the problem. Lance has not called back. I have left a voicemail, which has not been returned. I also sent him a text, and he did not reply. Paperwork said this leak required immediate attention, so it is especially important for me get some information about the problem. More

Thanks Pete, great experience dealing with you. No pressure, no BS sales person. Even paired my phone to the car. I will be recommending him to friends pressure, no BS sales person. Even paired my phone to the car. I will be recommending him to friends More

Very Professional group of individuals. Always taking the time to explain what is going to happen. Caring enough to ask how I'm doing. Thanks time to explain what is going to happen. Caring enough to ask how I'm doing. Thanks More

I received excellent service when I came to the dealership they helped me with everything I needed help with and Tabatha Culver answered all my questions without hesitation I really want to thank t dealership they helped me with everything I needed help with and Tabatha Culver answered all my questions without hesitation I really want to thank this dealership for everything I really appreciate you all. More

I requested for an earlier schedule for first time oil change, was accommodated and Brett sent me a confirmation email. As we walked in the office, we were greeted right away by the staff of the Service D change, was accommodated and Brett sent me a confirmation email. As we walked in the office, we were greeted right away by the staff of the Service Department. We were referred to Brett right away, hand sanitizer on his desk, individualized pen ready and was advised of the time frame of the service. Service was done on a timely manner. We were escorted to our car by Tabatha, number in car taken out, key given back to us and a thank you with a smile. More

We’re very awesome the customer service were nice got me in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin More

My car was in and out of service within a few hours My engine light went on and I was able to get in the next day, the problem was fixed and I got an oil change all in a few hours. My engine light went on and I was able to get in the next day, the problem was fixed and I got an oil change all in a few hours. More

Service on 2017 Santa Fe As always, Lance Smith was excellent to work with. I scheduled this service for our 2017 Santa Fe and our 2010 Santa Fe last Friday. Lance made the ap As always, Lance Smith was excellent to work with. I scheduled this service for our 2017 Santa Fe and our 2010 Santa Fe last Friday. Lance made the appointment easy. When he called to tell us this one was finished, he said we could move the appointment for the 2010 up to the afternoon. Great customer service. More

Excellent Experience Quick and easy I had a vehicle in mind, test drove it, signed up for financing, done! Very nice group of people everyone that I dealt with during the Quick and easy I had a vehicle in mind, test drove it, signed up for financing, done! Very nice group of people everyone that I dealt with during the process was very friendly and helpful. I have never been a fan of car shopping because some of the dealers I worked with in the past were so abrasive and pushy it made the whole experience miserable. I would say I would highly recommend Lithia and when I go to purchase my next car I will be working with them again. Also I love my new Hyundai Palisade! More

Piece of Cake Very easy group of people to work with, exceptionally efficient and communicate well. My family has now purchased 4 cars from Joe and will do so in th Very easy group of people to work with, exceptionally efficient and communicate well. My family has now purchased 4 cars from Joe and will do so in the future. More