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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.6
5,296 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 5,296 reviews

October 30, 2026

Always prompt. Very communicative. Tries to make everything as smooth as possible. Scheduling is super easy More

by KGLINES
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Oct 30, 2026 -

Lithia Hyundai of Reno responded

Thanks for sharing your positive experience! We appreciate your feedback and look forward to serving you again in the future. Thanks from all of us at Lithia Hyundai of Reno!

October 30, 2026

Not good, not better, BEST STAFF, NO PRESSURE TO BUY, AND Top notch support. THANKS More

by MOSS4950
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Clark. *****
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Oct 30, 2026 -

Lithia Hyundai of Reno responded

Thank you so much for such a kind review! We're thrilled to have exceeded your expectations through 5-star service. Please come see us again at Lithia Hyundai of Reno!

October 29, 2026

Always professional. Always friendly. Great service! The coffee & snacks in the waiting area are greatly appreciated More

by Lilacgirl7
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Print
Oct 30, 2026 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We're glad to hear you enjoyed the snacks and coffee during your service visit. See you next time and safe travels!

October 29, 2026

Quick and simple no issues. Like the mechanics video. I was able to understand the work and the fees easily More

by MATTHEWESPIVEY
Recommend Dealer
Yes
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Oct 30, 2026 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We're happy to hear your service was quick, transparent, and simple with the team. We hope to work with you again in the near future!

October 29, 2026

Poor communication from Service Department, but multiple and repeated calls and texts from Sales while my car was in the shop for an entire week. Minimal explanation from Service while being bothered multip More

by STZUCHO
Recommend Dealer
No
Employees Worked With
Lance Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Oct 29, 2026 -

Lithia Hyundai of Reno responded

Steven, We’re sorry that getting clear information about your vehicle was difficult. After reviewing the communication history, we understand why you were frustrated. Inspection links should have been accompanied by clear explanations about your vehicle’s status and when it would be ready for pickup. Your follow-up question about the recall also deserved a direct response. We’re reviewing the repeated Sales contacts you described and will address coordination between our departments. We’d also like to confirm the recall status for your vehicle and provide a clear answer about any remaining work. Thank you for bringing these concerns to our attention. Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

October 29, 2026

Left the vehicle for a week and they didn't work on my vehicle Until the 6th day just to tell me the diagnosis. Never got updates about what work were they doing I had to call several times to get informa More

by FREDYMALDONADO
Recommend Dealer
No
Employees Worked With
Ryan Newton
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Oct 29, 2026 -

Lithia Hyundai of Reno responded

Fredy, We’re sorry for the frustration you experienced. Your original appointment was scheduled for October 27. When you brought your vehicle in on October 21, we accepted it early and explained that diagnosis could take approximately a week. Both concerns were diagnosed by October 26, and our records show calls, text updates, an inspection video, and repair estimates provided October 26–27. However, we recognize that your earlier requests for updates deserved more timely responses. When you arrived to collect the vehicle, our advisor requested time for the technician to reassemble it following diagnosis and confirm it was ready for pickup. The two diagnostic charges related to evaluating the two separate concerns you reported, and we would welcome the opportunity to review those charges and findings with you if you still have questions. Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

Oct 30, 2026 -

FREDYMALDONADO responded

I scheduled the appointment at first for October 27 but after I booked the appointment I saw the that October 21 was available so I changed the appointment right away so is not that you received my vehicle earlier, I took the vehicle on the appointment day and time. Yes I was told that it might take 5 days to review the vehicle, 3 days had already passed, and there hadn’t been a single text or call to provide an update on the status of my car until I called. When I went to collect the vehicle it didn’t need to be reassembled because it was just parked there outside of the workshop area in the lot, so there was no need to reassemble anything. Lastly why would you charge twice for a diagnostic when the diagnostic should include all the vehicle with observations that I reported. On top of it now you want to make me look like it was my fault for bringing the vehicle earlier than the original appointment when I was the one that was without a car for a week just to wait for a diagnostic, this is unacceptable.

October 29, 2026

Professional and timely Detailed inspection received explained clearly what was required Ryan reached out on issues quickly so a decision could be made by us More

by gaelzimmerman
Recommend Dealer
Yes
Employees Worked With
Ryan
Print
Oct 30, 2026 -

Lithia Hyundai of Reno responded

Clear information makes it much easier to make the right decisions for your vehicle. We’re glad Ryan kept you informed and made sure you understood the inspection findings along the way. Thank you for trusting Lithia Hyundai of Reno, and we’ll be ready to help again when it’s time for your next service!

October 29, 2026

My experience at the dealership was wonderful! The entire process was easy, stress-free, and exactly what I was looking for. Everyone made the experience smooth and enjoyable from start to finish. More

by Mrbeastep
Recommend Dealer
Yes
Employees Worked With
Danny J Eastep, Chris
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Oct 30, 2026 -

Lithia Hyundai of Reno responded

A smooth experience from the moment you arrive until you drive away is always the goal. We appreciate you giving Lithia Hyundai of Reno the opportunity to help with your vehicle purchase and taking the time to leave five stars. Thank you, and please come back to see us whenever we can help again!

October 29, 2026

I've been my car serviced here for years. I've been bringing my car to Litha for years. I would not take my car anywhere else. More

by MSILVA6060
Recommend Dealer
Yes
Employees Worked With
Nicole
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Oct 30, 2026 -

Lithia Hyundai of Reno responded

There’s no greater compliment than knowing you wouldn’t take your vehicle anywhere else. We truly appreciate the confidence you’ve placed in Lithia Hyundai of Reno over the years. Thank you for your continued support, and we’ll be here for you at your next service visit!

October 29, 2026

I was able to drop my car right when scheduled. Service was quick. Jake is friendly and answered all questions I had. More

by PATTYZMARYOTT
Recommend Dealer
Yes
Employees Worked With
Jake Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Lopes
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Oct 30, 2026 -

Lithia Hyundai of Reno responded

It’s great to know Jake made your visit easy and was there to answer your questions along the way. Thank you for trusting Lithia Hyundai of Reno with your vehicle! We appreciate the five stars and hope to see you again at your next service visit.

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