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Lithia Hyundai of Reno

Reno, NV

4.6
5,087 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 5,087 reviews

August 09, 2026

Lance has been great to deal with, always professional and easy to work with. Thank you Lance More

by 4MOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2026 -

Lithia Hyundai of Reno responded

It’s great to know Lance has consistently made your visits easy and professional. We’ll be sure to share the recognition with him. We appreciate your continued trust in Lithia Hyundai of Reno and look forward to seeing you again.

August 08, 2026

Iris was the best. We loved Iris. Haggling didn't happen. Was an easy negotiation. Thanks. More

by ROGERSRENO
Recommend Dealer
Yes
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Olsen
Aug 10, 2026 -

Lithia Hyundai of Reno responded

Thank you for your five-star review of Lithia Hyundai of Reno! We're pleased to hear Iris made your experience so enjoyable and that the negotiation process was easy and hassle-free without any haggling. We look forward to welcoming you back the next time you need anything in the future!

August 07, 2026

Tony Roach wasn't my sales rep. Gabby was, and Gabby was marvelous. I'm grateful to Hyundai Reno for getting the car off our dreams More

by LAURA.MILDON
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Roach
Aug 10, 2026 -

Lithia Hyundai of Reno responded

Laura, thank you for sharing your feedback! It's wonderful to hear that Gabby was so helpful here at Lithia Hyundai of Reno. We truly appreciate your business and look forward to serving you again with any future needs. Enjoy your dream car!

August 07, 2026

Professional sales, excellent follow-up and attention to detail. Cheerful and knowledgeable. Class act. Empathetic More

by JRAABEKY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2026 -

Lithia Hyundai of Reno responded

Great sales experiences are about more than finding the right vehicle, they’re about feeling heard and cared for along the way. We appreciate you recognizing the knowledge, attention, and empathy our team at Lithia Hyundai of Reno brought to your experience. Congratulations on your new vehicle, and wishing you many happy miles ahead!

August 07, 2026

Very disappointed that buying a car here was a slog. Sales was good, needing to wait for and speak with so many other people was unnecessary and painful. The car is fine, the deal was ok, and our cred More

by BARBVONARX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2026 -

Lithia Hyundai of Reno responded

Barbara, Thank you for recognizing Iris, Tony, and our sales team. That said, spending five hours at the dealership is frustrating, and we’re sorry the process felt unnecessarily drawn out. Buying a new vehicle should be exciting, not exhausting, and we clearly could have done a better job managing the pace of your visit and keeping you informed along the way. We appreciate your candid feedback and will use it to improve the experience for future customers. We hope you’re enjoying your new Santa Fe Hybrid and would welcome the opportunity to regain your confidence. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

August 06, 2026

Lance is amazing! Had a great experience with the service department. The only reason I keep coming back is Lance. He has great customer service! More

by BRANDON.DEWHURST
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Aug 08, 2026 -

Lithia Hyundai of Reno responded

Thank you for sharing your awesome feedback about Lance! We will be sure to pass along your kind words. We look forward to serving you again!

August 06, 2026

Great, from start to finish. Very helpful & we got exactly what we wanted! Thank you More

by THEHANEYS13
Recommend Dealer
Yes
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Olsen
Aug 07, 2026 -

Lithia Hyundai of Reno responded

It's wonderful to hear that you had a great experience from start to finish here at Lithia Hyundai of Reno! Thank you for taking the time to share this feedback with our team. We look forward to serving you again in the future. See you next time!

August 06, 2026

No problem with dealership. But I am so xxxxxx off by the Hyundai brand because my car engine broke in 90000 miles and I need a new car. More

by JSATTARVAND
Recommend Dealer
Yes
Employees Worked With
Heather, she was great
Aug 07, 2026 -

Lithia Hyundai of Reno responded

Thank you for the feedback. We're glad you had a good experience with our team, but we're sorry to hear about your engine issue. Please reach out to our team at Lithia Hyundai of Reno if we can assist any further.

August 06, 2026

Mystery car! I put a deposit on a car on June 17th. The website said my car would arrive July 15th. The 15th came and went and now the expected date is August 29. More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dylan Clunie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2026 -

Lithia Hyundai of Reno responded

Jim, Thank you for taking the time to share your feedback. We're sorry your vehicle's arrival has been delayed well beyond the original estimate. Unfortunately, we've experienced extended shipping delays on some factory-ordered Hyundai vehicles that have pushed delivery dates back much longer than anyone anticipated. We understand how frustrating it is to be excited about a new vehicle only to have the expected arrival date continue to move. We also understand your comments regarding communication. Even when we don't have new information from the manufacturer, we should do a better job of keeping our customers informed throughout the process. Your feedback is fair, and we'll use it to improve. We truly appreciate your patience and the confidence you've placed in us by ordering your vehicle. We know the wait will be worthwhile, and if you'd like to discuss the latest status of your order, please don't hesitate to reach out to me directly, the number is 775-682-3352 or SRobert@lithia.com Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

August 05, 2026

The employees are all very helpful and friendly. They deal with any situation with ease. More

by Alanfrdmn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Moreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2026 -

Lithia Hyundai of Reno responded

Reviews like yours mean so much to us, Alan! Knowing our team was able to make your experience an easy and enjoyable one is exactly the kind of feedback we love to receive. Thank you for taking the time to recognize everyone at Lithia Hyundai of Reno. Enjoy the road ahead!

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