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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
4,047 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,047 reviews

April 16, 2024

Really accommodating and kind, loved my visit their they where super kind and helped me get what I wanted More

by ALEXADELATRINIDAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efren Gonzalez-Aguayo
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Apr 16, 2024 -

Lithia Hyundai of Reno responded

Alexa, we're delighted to know you had a positive experience at Lithia Hyundai of Reno! Our team is always here to help and make sure you get what you want. Should you need anything else, please let us know.

April 16, 2024

Very nice and staff the wait time was short . I will definitely use the dealership again. More

by eamorgan52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

We are happy to see that you enjoyed the service provided by our team and a short wait time. Come visit our team at Lithia Hyundai of Reno again soon!

April 15, 2024

The sales department is the worst I have experienced before . I have been with you guys for many years and this was the worst year yet. More

by ANGELAMISSMARIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Lithia Hyundai of Reno responded

Angela, I was able to respond to you directly so that we can further address your concerns. Please feel free to contact me with any additional questions that you may have. Scott Robert - Customer Relations Manager

April 15, 2024

Muchas gracias por su ayuda muy recomendable para otras personas cesar muy buena persona y todo su equipo More

by OSMARZ2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Murillo, Efren Gonzalez-Aguayo, Lucas Bragg, Paydon Chambers
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Apr 16, 2024 -

Lithia Hyundai of Reno responded

¡Muchas gracias por tu recomendación y tus amables palabras hacia Cesar y nuestro equipo en Lithia Hyundai of Reno! Estamos aquí para ayudarte siempre que lo necesites.

April 15, 2024

The folks there are super friendly and when Luke was unavailable, others were able to answer questions. Devon and Ryan remembered us and greeted us in a positive manner even though we dealt mainly with More

by PGONTHE10TH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas Bragg
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Apr 19, 2024 -

Lithia Hyundai of Reno responded

We're delighted to know that our team at Lithia Hyundai of Reno was able to provide you with a positive experience! It's great hearing how Luke, Devon and Ryan were all helpful. We will surely pass along your kudos. Safe travels until our next meeting!

April 15, 2024

We got a great buy on the car we wanted with great financing. Salesman Chris Clark was able to explain all the features of the car. More

by MFHCDF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you had a positive experience with Chris and our team at Lithia Hyundai of Reno! It's great that we could help you find the car you wanted. Enjoy your new ride!

April 14, 2024

Extra special great. Salesman was exceptional and support staff was very, very nice and personable. More

by RLEOTLEONARD7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake
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Apr 15, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We value your kind feedback concerning your car-buying experience. Should you ever need anything else, please let us know. Enjoy your new ride!

April 14, 2024

Disappointed in the dealership service department and some of the workers in the department itself. More

by Sporty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Lithia Hyundai of Reno responded

Hello, We are saddened to see that your visit did not meet your expectations. We pride ourselves on providing excellent customer service. It is unfortunate to see that you had an experience contrary to what we are known for. If there is anything that I can do to improve your recent visit, please give me a call so that I may further assist you. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

April 14, 2024

Lance was very professional. Very satisfied. Always kept me updated with the car status daily More

by Mark Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Lithia Hyundai of Reno responded

Hi Mark! We are thrilled to learn about the excellent communication provided by Lance. We will always work hard to provide you with a top-notch dealership experience. Until next time, safe travels.

April 13, 2024

Everyone who helped me throughout this process was kind, professional, and caring. They made it easy and we’re very personable. More

by SETHWILKINS32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Reed
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Apr 15, 2024 -

Lithia Hyundai of Reno responded

Seth, we're delighted to know our team at Lithia Hyundai of Reno made your experience smooth and enjoyable. Thanks for sharing this positive review. Please reach out if we can ever be of service down the road.

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