Lithia Hyundai of Reno

This review is intended to be critical of Lithia Hyundai corporate, more so than the dealership in question. I received the survey invite from this dealership though, since they served me. Since discove corporate, more so than the dealership in question. I received the survey invite from this dealership though, since they served me. Since discovering a manufacturing flaw in my engine (2016 Hyundai Elantra GT), and realizing I had missed a recall deadline, the engine flaw has been causing my car to burn a large amount of oil. So much oil, that smoke and debris from the oil particles have been getting trapped in my catalytic converters, clogging them, and making them fail. I've had to replace 5 of them in the last 30k miles (@ ~$2K each). 1st time addressed this with the dealership above, and was told first that to execute my extended warranty from the recall, my engine would have to develop a very loud knock and I didn't meet that condition. The second time I addressed it with this dealership, I was told that if my car failed an oil consumption test, that they could execute the warranty on my engine. The dealership performed the test, and determined that my car burns slightly over 1 quart per 1,000 miles, which they say is only slightly out of spec. It was explained to me that corporate denied my claim based on this, so it looks like I'll have to continue replacing $2,000 catalytic converters every 6ish thousand miles, until I get tired of it and get a new car. I can tell you that the new car, nor any car I ever purchase will ever be from hyundai or an affiliate again. Funny thing is, if they had honored this recall because of this problem, caused by their mistake at the design and manufacturing level, I would have never bought another kind of car again. Clearly there is a policy at the corporate level to deal with these legitimate issues in bad faith and try to avoid taking responsibility for their mistakes. It's really too bad because the guys at the dealership were alright. More

Do your homework beforehand and BUYER BEWARE! Know what interest rate you qualify for before walking in. These guys are pros. Got saddled with a $6k warranty and $1k in add-ons I didn’t want or n Know what interest rate you qualify for before walking in. These guys are pros. Got saddled with a $6k warranty and $1k in add-ons I didn’t want or need. Michael looked at me and smiled as he slid a finance offer across the desk to me a full 3% higher than I pre-qualified with my bank and my credit is over 850 with all three bureaus. Left a message with Garrett after the purchase. 25 days later, he still hadn’t called back. Truck has a mechanical issue. Asked about it at purchase and got shrugged off “there’s no way I would know that”. Service department didn’t return first three calls and doesn’t even know if the warranty I got can be used there. At least I’m within 60-days… More

Good service didn’t have to wait to long had appt ran out of chocolate chip cookies out of chocolate chip cookies More

I’ve bought two cars from this dealership over the last ten years. I’ve had my oil changed and have had excellent service experiences. ten years. I’ve had my oil changed and have had excellent service experiences. More

Great customer service. Holly Jensen is efficient and handles everything in a timely manner. I purchased a new Hyundai, paid cash and I am happy with it so far. Holly Jensen is efficient and handles everything in a timely manner. I purchased a new Hyundai, paid cash and I am happy with it so far. More

Levi was no the typical “used car salesman. ” Even when I was sure which vehicle I wanted, he took the time to see if anything else met my requirements, and found a better vehicle for me in my ” Even when I was sure which vehicle I wanted, he took the time to see if anything else met my requirements, and found a better vehicle for me in my price range. Tony was respectful of my primary need for financing, and found a great rate for me. Was a little disappointed that Service department was not familiar with the infotainment system of my 2022 Elantra. I had to figure out how to successfully update the software of the system on my own via internet search. More

Holly was very helpful, friendly and professional. I did have an issue with finance not returning calls but we worked through it. I did have an issue with finance not returning calls but we worked through it. More

Not responsive to concerns about repeated recalls for same issue on my model (2022 Ioniq 5); not willing to troubleshoot beyond minimum work required by recall. The impression I received from my service same issue on my model (2022 Ioniq 5); not willing to troubleshoot beyond minimum work required by recall. The impression I received from my service rep Ryan is that he simply does not want to deal with the concerns related to this model. I had to bring the car back less than 1 mo. after recall service for the same issue in February 2025, and buy a new 12v battery (second 12v battery replacement since Dec 2023). More

I always have a great experience at this Hyundai. Lance Smith is very professional, friendly, and knowledgeable. Lance Smith is very professional, friendly, and knowledgeable. More

We had a rough start but after a week they fixed the problem and made it right problem and made it right More