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Lithia Hyundai of Reno

Reno, NV

4.3
3,985 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,985 reviews

December 29, 2023

Great personal service. Everyone cared about helping me with y new car purchase. from start to finish More

by JOHNNYTAHOE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efren Gonzalez-Aguayo, Paydon Chambers, Jason Baden
Dec 29, 2023 -

Lithia Hyundai of Reno responded

Johnny, we're glad to know our team at Lithia Hyundai of Reno provided you with great service during your new car purchase. Thank you for the positive feedback, our team looks forward to seeing you again later down the road!

December 28, 2023

I Always receive excellent service from Lithia Hyundai. Lance has been my Service Advisor since purchasing this vehicle and I appreciate his honesty and concern!!! More

by Larry T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Dec 29, 2023 -

Lithia Hyundai of Reno responded

Larry, we're glad to know you've been receiving excellent service from Lance and our team at Lithia Hyundai of Reno. We appreciate your loyalty!

December 27, 2023

Staff is very friendly and knowledgeable Looking in dealing with the service department, Luke has been very helpful in filing us with different operations of the vehicle More

by DLIMROTH
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas Bragg
Dec 28, 2023 -

Lithia Hyundai of Reno responded

Hello, thank you for this incredible review and for visiting our service department. Luke will be thrilled to see that you enjoyed your experience. Should you need anything else, please let us know.

December 27, 2023

I came to this dealership looking at a truck, everyone seemed to be friendly enough. Efren Gonzalez was an absolutely amazing experience on our purchase. We couldn't recommend him enough. When my girlfrie More

by uno122
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Leveille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efren Gonzalez-Aguayo
Dec 27, 2023 -

Lithia Hyundai of Reno responded

That means a lot to us! Thanks for the kind words about Efren and our team. Congrats on your truck and let us know if you need anything else!

December 27, 2023

Took care of my issues in a timely manner. Work completed as promised and in time frames More

by g4loans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Dec 27, 2023 -

Lithia Hyundai of Reno responded

We're so glad to hear you are satisfied with your service experience! Thanks for trusting our team with your vehicle's care!

December 24, 2023

All the staff are nice, and the service was quick. Despite being really busy, they had me in and done when they said they would. I appreciate that they value my time. More

by JNJNEARMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Dec 27, 2023 -

Lithia Hyundai of Reno responded

We're glad to know you had a positive experience with our team at Lithia Hyundai of Reno! We always aim for efficiency and respect for your time. We hope to serve all your automotive needs moving forward.

December 24, 2023

Javi was great in finding us a car and the dealership worked hard to keep it in our budget. More

by Elizabeth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javiera Ravest
Dec 27, 2023 -

Lithia Hyundai of Reno responded

Thank you for leaving the Lithia Hyundai of Reno team with this wonderful review. It was a pleasure helping you find a car within your budget, we know that it will be an amazing vehicle for you. We will be sure to pass along your kudos to Javi. Should you need anything else, please let us know.

December 24, 2023

Very professional staff but the indicator I perceived is the Dealership is getting too small, not enough room for sales and service. More

by vasquezb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Dec 26, 2023 -

Lithia Hyundai of Reno responded

Thanks for your feedback! We're glad to know our team at Lithia Hyundai of Reno provided professional service. Your comments about the space are noted and we'll keep them in mind as we strive to improve.

December 24, 2023

The day before when we showed up there, we walked the lot and walked inside and nobody even acknowledged us. We debated ever going back there. But the next day we did go back. We got served in a very timely More

by ADCWOLFE
Recommend Dealer
Yes
Employees Worked With
Paydon Chambers, Paydon Chambers
Dec 26, 2023 -

Lithia Hyundai of Reno responded

We appreciate your feedback and are sorry to learn about the inconsistencies in service you experienced at Lithia Hyundai of Reno. We strive for a seamless experience, so we'll take note of this as an area for improvement. Despite these hiccups, it's great to know that you're loving your new Santa Cruz. Should you need anything else, please do not hesitate to reach out to our team.

December 23, 2023

They were very helpful and professional when I needed to have a recall on my car More

by halfbreedred4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Dec 26, 2023 -

Lithia Hyundai of Reno responded

Hello there! It was a pleasure assisting you with your vehicle's recall. Should you need anything else, please let our team at Lithia Hyundai of Reno know.

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