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Lithia Hyundai of Reno

Reno, NV

4.3
3,998 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,998 reviews

July 14, 2023

They are incredibly fast with helping you look at a car and make a decision on it! They are also super nice and work with you to help you get the car that you want! More

by DJUDY1018
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, David Diaz
Jul 14, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing your feedback with us! It's our pleasure to help you find the perfect car. Safe travels and take care!

July 13, 2023

Everyone was very helpful and took the time to explain everything about my new car this is the 3rd car I have bought from Hyundai. I am a lifetime customer and will always go with Hyundai More

by BKALMAN505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg, Matt Franceschini
Jul 14, 2023 -

Lithia Hyundai of Reno responded

Congrats on your recent purchase! It's always a pleasure to work with you at Lithia Hyundai of Reno, and we look forward to many more visits in the future!

Jul 14, 2023 -

BKALMAN505 responded

Thanks to the whole team

July 12, 2023

Won’t ever come back to this dealership. Lack of communication from service advisor inability to properly assess cost, constable back tracking on any information given when called out. More

by ashleybader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Jul 14, 2023 -

Lithia Hyundai of Reno responded

Hi Ashley, I’m terribly sorry about your frustrating service experience with us. We strive to be transparent throughout and keep you up to date on the status of your vehicle. Please feel free to contact me below so we can discuss this in more detail, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.comWe're sorry to hear about your experience, Ashley, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 12, 2023

Did a good job on everything but I asked him to check the tire pressure on my car and they did not. So I had one tire that was over inflated in another that was under inflated. More

by MCKRENO2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 12, 2023

I had excellent personal and professional service from my salesperson Efren. They have been on the lookout for my vehicle after the sale attending to minor details so I am satisfied with my purchase. More

by 001JOSEMIGUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efren Gonzalez-Aguayo
Jul 13, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing about your experience with Lithia Hyundai of Reno. We appreciate your business and hope to see you again soon!

July 11, 2023

Everyone is great from sales to service. I highly recommend going to Lithia Hyundai of Reno!!!! More

by BREDRED5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Jul 12, 2023 -

Lithia Hyundai of Reno responded

We appreciate the recommendation! The Lithia Hyundai of Reno team works hard to earn your satisfaction and make car ownership easy. Safe travels and take care!

July 11, 2023

Maintenance is ok so far. Sales did nothing but screwed me on a deal. I will never buy from them again More

by WTOON4124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Farrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Jul 13, 2023 -

Lithia Hyundai of Reno responded

Hello, I regret to hear you feel this way about your sales experience. I’d love the opportunity to speak with you about it in more detail so I can address this appropriately, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

July 11, 2023

A little disappointed that I purchased a car for my son and I don't feel like all inspections were completed prior to the purchase. The car has been in the shop 3 times in one year. Most likely won't purch More

by JACObS.SHANDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Lithia Hyundai of Reno responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 09, 2023

I've had nothing but positive experiences with the folks at Lithia Hyundai. I highly recommend them. More

by PKKLINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Jul 10, 2023 -

Lithia Hyundai of Reno responded

We appreciate the recommendation! We look forward to many more visits to Lithia Hyundai of Reno in the future!

July 08, 2023

Friendly staff, excellent sales team and an overall welcoming atmosphere. The service staff is the best Reno has to offer! More

by BETHANDREWS0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Jul 10, 2023 -

Lithia Hyundai of Reno responded

Thanks for the awesome review, Beth! It's our pleasure to provide you with a top-notch experience at Lithia Hyundai of Reno. We'll see you again soon!

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