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Lithia Hyundai of Reno

Reno, NV

4.3
4,022 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,022 reviews

April 11, 2023

We purchased 2 cars and leased 1 since 2014. Dealership never showed loyalty or appreciation when I would call to have service done because they were too busy. They even lost our leased vehicle More

by CRDMN0
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember his name.
Apr 13, 2023 -

Lithia Hyundai of Reno responded

Hello, I regret to hear about your less than pleasant experiences with our service department. We aim to provide top-notch service to every customer, regardless of how busy we may be. If you’d like to discuss this in more detail, I’d be happy to speak with you, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 10, 2023

Friendly, fairly fast service. Also, the service advisor recommended other needed services but was not pushy.This is appreciated,as there is nothing worse than an overly aggressive More

by scooterdude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy/Pàrts.vMatt/Parts, Paydon Chambers
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hello, thank you for sharing this feedback about your recent visit. We’re pleased to see our friendly team worked quickly to get you back on the road! I would like the opportunity to speak with you and learn more about what we could have done to earn a higher star-rating. At your convenience, please contact me directly. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 08, 2023

I brought my car in for a recall and asked if they could check my breaks as well because they seemed like they might need to be replaced and we were about to go on a road trip. They said they would check th More

by Bmg26
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hello, I appreciate you taking the time to share this feedback. I regret to learn your vehicle’s low tire pressure and taillight alert are still being displayed after they were checked and I apologize if this has caused inconvenience or concern. I would appreciate the opportunity to speak with so I an address this further. At your soonest, please contact me directly. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 08, 2023

Friendly staff. Amazing service. Went above and beyond to make this deal possible. I definitely recommend More

by giftedqueen567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hello, we are pleased to see our friendly team went above and beyond during your recent visit. We appreciate the recommendation and our team looks forward to providing you with amazing service again in the future!

April 07, 2023

Had a really nice experience at the Hyundai dealership in Reno Nevada very professional. We love our new car More

by esbeck52
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hello, congrats on your new ride! It's wonderful to see you had a nice experience while visiting us. Let us know if we can assist with anything in the future, have a great day!

April 07, 2023

It's a great car place I love it thereunder I love the people there More

by LAKISHAEASTLAND3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Gio Castro
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hello, we love that you love visiting us Lakisha! Our team looks forward to seeing you again soon, take care!

April 06, 2023

Chris and Efren were incredible in their vehicle recommendation and supporting me throughout my purchase. Couldn’t be happier! More

by MLEANNDRUMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio, Efren Gonzalez-Aguayo
Apr 07, 2023 -

Lithia Hyundai of Reno responded

That's awesome to hear! The Lithia Hyundai of Reno team is always more than happy to be there for you along the car-buying journey. Congrats on your purchase!

April 06, 2023

Friendly knowledgeable efficient staff especially Lance Smith in service. I feel very welcome there. The effort is always made to make me feel that way. More

by MAIY1192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

Lithia Hyundai of Reno responded

We're glad to have you in the Lithia Hyundai of Reno family! Thanks for the five-star review and kind words for Lance. See you next time!

April 06, 2023

This dealership has the most nicest most respectful employees they are knowledgeable and always helpful they will do their very best to get you in the car of your choice the selection of cars is above More

by MARCYPERRIERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

Lithia Hyundai of Reno responded

Marcy, thank you so much for the wonderful review! It's our pleasure to work with you at Lithia Hyundai of Reno, and we look forward to many more visits in the future!

April 05, 2023

Bought a 2023 rough used and found out that we could have got a brand new one for 6000 dollars cheaper More

by csperry8593
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio
Apr 06, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m sorry you are unhappy with your purchase. If there’s anything you’d like to discuss further, please reach out to me below when convenient, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

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