Lithia Hyundai of Reno - Service Center

Great Service Carlo work hard to get me into a tight schedule for service on my 2017 Santa Fe Sport,as my daughter and I were heading to California for the weekend Carlo work hard to get me into a tight schedule for service on my 2017 Santa Fe Sport,as my daughter and I were heading to California for the weekend. Jj in the sales team helped get my service reminders and Blue link set .Great work. More

Great service and staff. Well taken care of. Everything was done in a timely manner. The staff is great to work with. Will use them for future maintenance needs. Well taken care of. Everything was done in a timely manner. The staff is great to work with. Will use them for future maintenance needs. More

Oil change, ask condition or car. The work was done as asked. No complaints. The service agent is always very helpful in letting me know how best to keep the car running good and wel The work was done as asked. No complaints. The service agent is always very helpful in letting me know how best to keep the car running good and well maintained. More

Fast and efficient I came in for a recall software update that was scheduled for 1 hour. The total time from check in to walking out the door was less then 40 minutes. I came in for a recall software update that was scheduled for 1 hour. The total time from check in to walking out the door was less then 40 minutes. Can't beat that! More

Excellent service Oil change and tire rotation in less than 30 minutes. Lance was very friendly. The waiting room is very nice. Can not suggest any improvements Oil change and tire rotation in less than 30 minutes. Lance was very friendly. The waiting room is very nice. Can not suggest any improvements More

car check up we always receive really great service every time we come in to get our car its check up. thank you for taking such good care of us we always receive really great service every time we come in to get our car its check up. thank you for taking such good care of us More

Bad experience Don’t EVER go to this dealership. My mother, a 75 year old senior citizen, had Lithia Hyundai of Reno replace her front axles in her 2005 Hyundai San Don’t EVER go to this dealership. My mother, a 75 year old senior citizen, had Lithia Hyundai of Reno replace her front axles in her 2005 Hyundai Santa Fe 4 Wheel Drive . Currently Hyundai only manufactures All Wheel Drive or Front Wheel Drive SUV’s. So Lithia Hyundai of Reno is confused that this car is a 4 Wheel Drive. This dealer ordered the front axles from NAPA Auto Parts. NAPA only sells All Wheel Drive or Front Wheel Drive axles for this SUV, they do not carry 4 Wheel Drive axles for a 2005 Hyundai Santa Fe 4x4. Why would a dealership use aftermarket parts??? When they installed the wrong axles, they fit, but a bit short. The car appeared to be drivable, we were guaranteed that only original OEM Parts would be used. My mother went on one trip to California and the axles being shorter (Incorrect axles) pulled themselves out of the transfer 4 Wheel Drive case. This caused all of the fluid to leak out of the transfer case, which then blew up the $6,800 case. which my mother ordered a slightly used Transfer Case to replace it. My mother had to pay Capital Hyundai in San Jose California to swap the transfer case, In addition; pay an additional amount to replace both axles and do the right job this time at Automotion repair shop, which they wrote a huge report on this issue. My mother is out a total of $3,500, the service manager Bill and Store Manager Dylan refused to refund the money back to my mother. Using wrong axles could have locked the car up and created a fatality. We thought we could trust a dealership to do the job right!! This link has proof of evidence lothiahyundairenonv.com More