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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,956 Reviews

1,956 Reviews of Lithia Hyundai of Reno - Service Center

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April 20, 2024

It was a good experince theay took care of all my needs and on time with every thing More

by J.ARVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Lithia Hyundai of Reno responded

Thank you for leaving us with these kind words. Come see the Lithia Hyundai of Reno team again soon!

April 18, 2024

They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate More

by Kiaayobain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

April 17, 2024

Love Lithia Hyundai of Reno! I’ve purchased two cars from them and they taken excellent care of me each time! If I’m ever in the market for another vehicle, I’ll definitely be a More

by KEONA_92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Matt Franceschini
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

Keona, we're so glad to know you've had positive experiences with us at Lithia Hyundai of Reno! We appreciate your loyalty and look forward to assisting you in the future. Safe travels until then!

April 16, 2024

Very nice and staff the wait time was short . I will definitely use the dealership again. More

by eamorgan52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

We are happy to see that you enjoyed the service provided by our team and a short wait time. Come visit our team at Lithia Hyundai of Reno again soon!

April 15, 2024

The sales department is the worst I have experienced before . I have been with you guys for many years and this was the worst year yet. More

by ANGELAMISSMARIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Lithia Hyundai of Reno responded

Angela, I was able to respond to you directly so that we can further address your concerns. Please feel free to contact me with any additional questions that you may have. Scott Robert - Customer Relations Manager

April 14, 2024

Lance was very professional. Very satisfied. Always kept me updated with the car status daily More

by Mark Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Lithia Hyundai of Reno responded

Hi Mark! We are thrilled to learn about the excellent communication provided by Lance. We will always work hard to provide you with a top-notch dealership experience. Until next time, safe travels.

April 14, 2024

Disappointed in the dealership service department and some of the workers in the department itself. More

by Sporty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Lithia Hyundai of Reno responded

Hello, We are saddened to see that your visit did not meet your expectations. We pride ourselves on providing excellent customer service. It is unfortunate to see that you had an experience contrary to what we are known for. If there is anything that I can do to improve your recent visit, please give me a call so that I may further assist you. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

April 13, 2024

Trisha is very helpful, friendly and efficient. I was very satisfied with my maintenance appointment. More

by Judyboxer22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Lithia Hyundai of Reno responded

We're glad to know Trisha was able to assist you efficiently during your maintenance appointment at Lithia Hyundai of Reno. Your satisfaction is our top priority and always will be when you visit our team. Until next time, safe travels!

April 13, 2024

Always courteous although I traded up my car I asked that they check old car for a stainless steel cup and have not heard back. Matt Reed Was going to ask the tech if he found anything in there or to look in More

by DIAMNDCOWGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Reed, Efren Gonzalez-Aguayo
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Apr 15, 2024 -

Lithia Hyundai of Reno responded

We appreciate your feedback and apologize for any confusion regarding your request. Please contact me so that I may further assist you and help you find the answers that you are looking for. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

April 13, 2024

Incredible service with knowlegible, friendly staff. Go well beyond what is expected and treat their loyal customers with a nice blend of respect and attentiveness. Always get the desired results. La More

by SEAN.THERIAULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Apr 15, 2024 -

Lithia Hyundai of Reno responded

Sean, we're delighted to know you had such a positive experience with Lance and the rest of our team at Lithia Hyundai of Reno. We always aim for top-notch service! Please reach out if we can ever be of assistance in the future. We look forward to serving you for years to come.

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