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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,959 Reviews

1,959 Reviews of Lithia Hyundai of Reno - Service Center

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May 01, 2023

Really like the service and sakes personnel. Each employee we interfaced was gracious and cheerful. More

by BOB@RSAREALTYANDINVESTMENTS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing your great experience at Lithia Hyundai of Reno with us, Bob! We hope to see you again in the future!

April 30, 2023

Service was ok but photos of the underside damage were taken but deleted before I picked the car up. Why would you do that? As a result my insurance claim was denied More

by dealerrater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
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May 01, 2023 -

Lithia Hyundai of Reno responded

Normally we retain photos of damage for insurance purposes, but if you communicate to your service advisor that you are not going to pursue a claim with your insurance company, it is customary for us to delete the photos. Is there a chance the advisor was under the impression you were not going to submit for reimbursement? I would be more than happy to research this for you. Please call me at 775-682-3352 or email SRobert@Lithia.com. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

April 29, 2023

Staff is great 👍 They always acknowledge by needs and check things out for me. More

by CLAUDIA.SELLEY
Recommend Dealer
Yes
Employees Worked With
Attillio Ravi
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May 01, 2023 -

Lithia Hyundai of Reno responded

We're happy to help, Claudia! Thanks for being a valued customer at Lithia Hyundai of Reno!

April 29, 2023

Everyone is amazing and wonderful to work with. Top notch in my book. I would recommend this place to anyone. More

by SUZANNEWALSH70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate the recommendation, Suzanne! It was a pleasure to assist you at Lithia Hyundai of Reno!

April 29, 2023

All good but you request too many reviews already done three of them nnnn nnn More

by MOVADO488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five stars and we apologize for the repeated requests. We will look into this further.

April 28, 2023

Matt was great, so friendly. Everything was smooth, beginning to end. No hassle, no pressure. More

by LISA_HERNANDEZ_156@LIVE.COM
Recommend Dealer
Yes
Employees Worked With
Matt
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Apr 28, 2023 -

Lithia Hyundai of Reno responded

Lisa, thanks for the kind words about Matt! We're always happy to provide a quick and easy service experience at Lithia Hyundai of Reno!

April 28, 2023

They were great to work work the only feedback I would recommend is that they look at all the services provided. I had roadside coverage that covered towing services but I was not told my the receptionist More

by EME21RAM@ICLOUD.COM
Recommend Dealer
Yes
Employees Worked With
Lance smith
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Apr 28, 2023 -

Lithia Hyundai of Reno responded

Thanks for the valuable feedback, we'll pass this along to the team. We appreciate your business here at Lithia Hyundai of Reno!

April 28, 2023

Your dealership lied about price for work to be done. When I showed for service the writer then told me the price was incorrect and will be more. Instead of accommodating this one time he let me leave pi More

by GLENSTIDGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember there name
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May 02, 2023 -

Lithia Hyundai of Reno responded

Hi Glen, I’m sorry about the confusion around the price of your service. We aim to be transparent and notify you as soon as possible about any potential changes. If you’d like to discuss this in more detail, please feel free to reach out below, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 27, 2023

Always friendly, courteous, and helpful to your needs. They always have a comfortable waiting with pastries, coffee and 🍵 tea More

by CHICAGOBORNBOY
Recommend Dealer
Yes
Employees Worked With
Lance
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Apr 27, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five-star review! Our customers' comfort is a top priority at Lithia Hyundai of Reno. We're always happy to make your service experience as enjoyable as possible!

April 27, 2023

As always service at Lithia with Matt is exceptional. I never hesitate to take my car here. More

by HOLLS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Apr 28, 2023 -

Lithia Hyundai of Reno responded

We're so glad to have you in the Lithia Hyundai of Reno family! Thanks for being a valued customer!

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