Lokey Nissan

Shopped for a car to replace a car we believed would be totaled by our insurance company due to accident. From the beginning of the visit we communicated we were not interested in completing the purchase u totaled by our insurance company due to accident. From the beginning of the visit we communicated we were not interested in completing the purchase until we had confirmation that the vehicle would be considered a total loss. Original plan was to give a $5,000 refundable deposit using our credit card. We completed that transaction and were then told that some sort of Black Friday funds had been applied to our purchase and we needed to issue a check for the balance, but that the check would not be deposited until the insurance company confirmed our car was totaled. We brought a check to the dealership and were then coerced into completing all of the purchase paperwork, again with the promise it would not be processed until confirmation of vehicle being totaled. We got a brief overview of cats features and benefits and were told the balance of the new car review would be finished when we confirmed our car was totaled and we officially wanted to purchase the car. We agreed to date we would come back and were promised full tank of gas and balance of new car review, set up of apps, etc. We got full confirmation from insurance company that our car was totaled and texted salesman that we were on our way to dealership to finish the agreed set up. We were 1/2 way to dealership and salesman called to say we didn’t need to come in. Purchase was complete and he didn’t need to see us. We reminded him of promises made and told him we were almost to dealership. When we got the dealership he was extremely annoyed and rude, did the bare minimum to finish new car review. All the way around it was a bad experience and we would not purchase from the dealership again as a result. More

Window’s been in 3 times in the past year, and still hasn’t been fixed. hasn’t been fixed. More

The staff is very friendly and helpful. Never feel like I’m being sold on more than needed. Never feel like I’m being sold on more than needed. More

Exceptional service provided. Very kind and accommodating. Will recommend all friends and family. GREAT WORK Very kind and accommodating. Will recommend all friends and family. GREAT WORK More

Thank you Lokey Nissan, especially Angelo. When our vehicle was unexpectedly totaled, it put our family in a bind. We were recommended to Angelo by the service department and Angelo got us in When our vehicle was unexpectedly totaled, it put our family in a bind. We were recommended to Angelo by the service department and Angelo got us in a new vehicle within a week. The vehicle we found has some minor issues that our mechanic found, and I brought those to Angelo's attention. Angelo had all of the issues fixed prior to us taking the vehicle off the lot. We couldn't be happier with our vehicle and it's all because of Lokey Nissan. We personally want to thank Angelo for his professionalism, who kept us up to date on the entire process with the vehicle. We will shop at Lokey Nissan in the future. More

Very knowledgeable and great customer service. Also the ambience very clean and updated with all the great necessities while waiting to get my oil changed , Also the ambience very clean and updated with all the great necessities while waiting to get my oil changed , More

Great all around courtesy and professionalism from the staff every time I visit. I come from Apollo Beach for service so that is saying a lot. staff every time I visit. I come from Apollo Beach for service so that is saying a lot. More

Fast and communicate during the process, ask you first before doing anything to your vehicle before doing anything to your vehicle More

Very customer friendly with all the amenities. Dave was super. He was very knowledgeable and took the time to make sure we understood everything about our new Pathfinder, and gave us his persona Dave was super. He was very knowledgeable and took the time to make sure we understood everything about our new Pathfinder, and gave us his personal cell number in case we had any questions or concerns after the purchase. More

Great customer service, great amenities. They have always treated me well and done what they say they are going to do. They have always treated me well and done what they say they are going to do. More