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Lokey Nissan

Clearwater, FL

Overview
Employees
Reviews
Vehicles
4.4
6,071 Reviews
Family owned and operated, Lokey Automotive has been serving the Tampa Bay Area since 1952! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online www.lokeynissan.com, request more information about vehicles, set up a test drive or inquire about financing!
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27758 US Hwy 19 N

Clearwater, FL

33761

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Showing 6,071 reviews

October 08, 2023

Chuck is rude and sarcastic. Not very helpful. He never updated my cars progress even after sitting for 4 hours for an oil change and air conditioner check. I was nit informed it More

by mcdermottmorgan180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Schnitker
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Lokey Nissan responded

We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please feel free to contact me at dfitzwater@lokeynissan.com. I’d be glad to help in anyway I can. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Oct 11, 2023 -

mcdermottmorgan180 responded

Dave, Not sure HOW you expect to "fix" my experience. This was the second time Chuck was disrespectful, rude and with sarcasm. How is he allowed to be in any type of a role where customer service is a huge part of the job? Sitting for hours with no update, when I asked about my car's status being told only "you will be after lunch" . I was there before 9am and sat patiently with no updates. When I pushed back about my vehicle being there 3 hours already the reply I got was "they need to eat lunch" a sarcastic reply. Again I said, I understand they need to eat but EVERY MACHANIC is on lunch? Again, I got the same reply "they need to eat lunch". I then asked Chuck why he didn't tell me it would take this long. His reply was "I didn't know". SERIOUSLY? He said he had been there for 10 years but he didn't know that it would take over 3 hours to complete? I find that hard to believe! I stand by my review and do not see how you can possibly help. My trust is shattered with your service department and do not feel confident that my car will be taken care of correctly anymore. Or that i will be treated with the dame respect I showed.

Oct 11, 2023 -

mcdermottmorgan180 responded

I will tell you the first experience with Chuck. I brought my car in because while I was parked in the drive thru picking up a perscription, I found the tachometer going up passed 2 without the gas pedal being pressed. It would rev up continually. The mechanics took the car and after 1.5 hours they returned it saying they didn't find any issue. I wonder if they even looked at it truthfully. Chuck then tried to blame me saying it was because i had the air conditioner going and that will cause the tachometer to spike. Guess he tought I was real stupid! WELL, I brought it back because the tire pressure light came on. While it was there I was informed that a mechanic heard something not right with the idling and they needed to keep it over night. I was provided with a loaner vehicle.when I returned the next day I was told there was an issue with the air conditioner that was causing the car to rev up like it was and that it was fixed along with the tire being repaired due to the nail in the tire. Chuck was wrong but he never owned his wrong diagnosis or offered any apology for treating me like a woman that was imagining it. He needs to learn how to treat customers who are in a stressful situation of having an issue with their car. He needs to learn, if he can, to de escalate a situation instead of escaliting it with sarcasm and down right rudeness!

Oct 11, 2023 -

mcdermottmorgan180 responded

We can assure you that we do not find this type of behavior acceptable, and we would like yo adress the situation you have described. This is exactly what the service manager said! Nothingever came if it but empty words and nothing done. Sad it took a bad review to get a response. I told the person who called to "see how my experience was with my service appointment". Yet, no response even though I told her the same thing! Only when you get a public bad review that ithers can see do I get any response at all! If i could undo my carcdeal with you I would.

Helpful
October 08, 2023

Lokey Nissan & all their staff are exceptional. In all my life, I’ve never experienced such top notch customer service. Incredible place & people. I feel blessed to have walked thru those doors th More

by lulubeans2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tate Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
MARIO BOSKOVIC
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Almand
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Oct 11, 2023 -

Lokey Nissan responded

We are very happy to have provided you with such a positive experience! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Helpful
October 07, 2023

Every time that I take my car to service I’ll take it to Lokey Nissan and I always work with Chuck. Chuck is a service agent the always take the time and explain by detail what’s wrong with your car and tha More

by Sesleo1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Schnitker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Lokey Nissan responded

We appreciate your positive review about your recent experience with us! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Helpful
October 06, 2023

I had an issue with my truck and Angelo when above and beyond to help. More

by ccook1429
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Kastani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2023 -

Lokey Nissan responded

Thank you for taking the time to leave a review for us at Lokey Nissan. We're happy we could meet your expectations! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Helpful
October 06, 2023

Ian happy with this dealership. They were very easy to work with and the sales people were very accommodating and helpful and knowledgeable. More

by bob4467
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2023 -

Lokey Nissan responded

We are very happy to have provided you with such a positive experience! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Helpful
October 06, 2023

I would HIGHLY recommend Angelo if you like smooth easy transactions and if a problem accuses, no worries cause Angelo will take care of you like 1st class. More

by jamescampisi18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelo Kastani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2023 -

Lokey Nissan responded

Thank you again for taking the time to let us know how Angelo did. We hope you have a great day! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Helpful
October 06, 2023

Nice people was very kind and showed respect I would recommend any go there a purchase a car. More

by korywhite827
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Siandris
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Oct 08, 2023 -

Lokey Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Lokey Nissan! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Helpful
October 06, 2023

Was in dealership for more than 3 hours and had pre-approval for True Car price which I had to haggle with their finance manager for them to honor that price! In fact, they only honored it when I More

by John Parker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
ROBERT COLEMAN
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maroun Fram
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Oct 08, 2023 -

Lokey Nissan responded

Hi John, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please feel free to email me at dfitzwater@lokey.com or call me directly on my cell at 727.325.0332. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Helpful
October 05, 2023

Great customer service very welcoming to everyone of all color love it !wonderful. Ppl great More

by krishnannmcbean22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARIO BOSKOVIC
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2023 -

Lokey Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Lokey Nissan! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Helpful
October 03, 2023

Clean efficient service. Friendly staff. Great snacks and great coffee. Do a great job getting warranty work approved! More

by wvheartdoc11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Massey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2023 -

Lokey Nissan responded

Your wonderful feedback and rating mean a lot to us. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Helpful
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