Lokey Nissan

I wasn't even at the dealership today, believe it or not. Her name is Victoria and her excuse is that she's "new". Yes, Lokey has handled every one of my complaints and issues I've had. But for great cust Her name is Victoria and her excuse is that she's "new". Yes, Lokey has handled every one of my complaints and issues I've had. But for great customer service issue handling, should you have argue with an associate and then have to escalate to management? Last time I had to speak with Mr Lokey himself. He was very accommodating, but only after I had the distress of a service person arguing with me over things that were promised. This is my 4th or 5th such experience and this time I'm hitting Dealer Rater. Such was the experience I had today with an unwelcome text from the dealership whose sales texting I not only opted out of a while back but had to argue it because I kept getting contacted by salespeople after that trying to buy back my car to "fill their lot". This text was from Victoria. Her text read: "Hey, This is Victoria From Lokey Nissan! I'm reaching out to touch base with you before your upcoming service appointment. Here's the deal my boss has put me in charge of filling my used car lot and I really like to have your car on it. Because of the supply shortage, I would be able to get you more than what the car is worth! If you could do me this favor I would most certainly return the favor on my end. All it takes is 15 min of your time while you're waiting in service. Let me know if you're interested. Simply reply Y for yes and N for no" My response? What would yours be if you've already opted out and then have to have them only text you again several times before finally stopping? Obviously, Victoria did not care to take the time to look up who I was or to even stumble on the fact that she was representing the dealership from which I opted out of texts. I calmly replied "STOP" (standard opt-out), but received no message back. I noticed that my "STOP" text had a "read" indication but no reply. Now, based on the fact that I had already put this to rest months ago, I became upset. I then sent a text message demanding to be taken off their text list now saying that I was about to do exactly this, going on Dealer Rater, rating 1 star, naming Victoria. Instead of handling me like the valued customer Mr Lokey himself told me I was, Victoria condescends to send the following text: "You simply just had to say no, my manager has me reaching out to customers in our system. I’m new here. My apologies for reaching out to you and doing my job. " Excuse me? Does she think this will make me ever want to give them my car for their profit? My only response "Wow". Then I said, " I’ll be showing your response to Mr Lokey when I ask to speak with him on Monday when I’m there for service. Really condescending." To which this dealership representative felt compelled to answer with further antagonistic condescension, saying: "Lol you just said you’d give me a 1-star review, but no worries I will let my managers know! have a good weekend, frank!" Mr Lokey, I am beside myself you'd hire someone like this, turning them loose on the phones. I realize ou can't do all the dealership jobs, nor can your sales and service managers who have been decent when I've had to escalate, but this is enough. Not that I was texted again, but that as someone representing your advertised values, she would condescend like this. I'm pretty sure I won't buy another car from you. Further, won't recommend you any longer and will share this experience with others. I'm only coming for my oil change Monday because I paid for it, PLENTY, I might add. After paying close to $2,600 on this deal for "free oil changes and 150-point inspections" (something I couldn't decline, nor could I ever receive its value worth on the life of the car) I'm offended by this. I know this is something you wouldn't personally do to a customer. I'm beside myself that I even had to stop everything I was doing and write this. But there it is. 1-star for Lokey Nissan. Would not recommend buying from or selling to Lokey. More

The lovey service department is efficient, reliable and friendly. Fast service on a Saturday without an appointment. friendly. Fast service on a Saturday without an appointment. More

Great Service…excellent communication throughout the process. Stayed on track within original timeline. Quality work. process. Stayed on track within original timeline. Quality work. More

Wow! This dealership goes the extra mile, as did Angelo, our sales person. We purchased a new Pathfinder. They located the exact car we were looking for. This dealership goes the extra mile, as did Angelo, our sales person. We purchased a new Pathfinder. They located the exact car we were looking for. When we are ready for another new car we will definitely give Angelo a call More

This Dealership gives world class customer service. They are taking care of you from the time you drive up to the service center. They are taking care of you from the time you drive up to the service center. More

This Dealership gives world class customer service. They are taking care of you from the time you drive up to the service center. They are taking care of you from the time you drive up to the service center. More

Great experience On time Clean Would definitely go back Everyone was pleasant and helpful Thanks Everyone was pleasant and helpful Thanks More

The technicians left the dashboard computer on set up. My battery checked out perfect when l brought my Pathfinder in. Two weeks later to the day my battery was completely dead. The technicians did not re My battery checked out perfect when l brought my Pathfinder in. Two weeks later to the day my battery was completely dead. The technicians did not return the car the way they got it. They did something to cause the battery to drain and the dashboard lights to read set up. I had to get a new battery as the car battery they checked as perfect was completely dead two weeks later. More

Chuck got my AC vents replaced and working properly in just 2 days even though parts needed to be ordered. We live in Lakeland and have been doing business with lokey since about 1998 and it's always done just 2 days even though parts needed to be ordered. We live in Lakeland and have been doing business with lokey since about 1998 and it's always done correctly without trying to oversell me. I'm ecstatic with the service and care provided to me by Chuck and also previously Kevin before his retirement, which disappointed me because I didn't have a chance to say goodbye. But Chuck is Always reliable, responsible, courteous, professional and friendly. More

As always my experience with Lokey is always great! The level of professionalism displayed in customer service from the time of your arrival to the completion of your car service is and has always been The level of professionalism displayed in customer service from the time of your arrival to the completion of your car service is and has always been outstanding. Thanks for making me feel like a person and that whatever I bring my car in for that I matter🤗 More