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Lombard Ford
Barkhamsted, CT
1,119 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,119 reviews
Verified Customer
Helpful December 20, 2021
Service outstanding..waiting room terrible..water was empty and u should have coffee and tea as before.. empty and u should have coffee and tea as before.. More
by ZIMNEL
Employees Worked With
December 20, 2021
Excellent customer service from Emma! Straight forward explanation of contract”Best pricing with 0% financing. explanation of contract”Best pricing with 0% financing. More
by tip454
Employees Worked With
December 17, 2021
I bought a used Wrangler from Lombard Ford and have brought it back a couple times for service. They do a great job. They are fast and thorough at the same time. brought it back a couple times for service. They do a great job. They are fast and thorough at the same time. More
by tigger0677
Employees Worked With
December 15, 2021
They didn't fix what the car was originally brought in for. I originally called and John answered the phone and i stated i was only calling for an appointment because the check engine light was on and i w for. I originally called and John answered the phone and i stated i was only calling for an appointment because the check engine light was on and i wanted it to be checked and then fixed. When I dropped the car off I asked also to take care of a luggage rack recall and an oil change if they had time. While it was there a new hood assembly (we had been waiting months for since the OEM hood had rust bubbling the paint from the inside out) arrived, unknown to us. I called to ask when the vehicle would be ready, and John said " let me check" 5 minutes later he came back to the phone and asked if I had the vehicle or if they did. So I said "why would I call to check on it if I had it?" He said "hold on". 5 minutes later they informed me the new hood was in and the vehicle now would not be ready until the next day. They never called to inform me there were finally replacing it, to allow me adequate time to plan transportation to work the next day. When John called me the next day to let me know the vehicle was ready I went to pick it up. I asked why the check engine light was on and he said they didn't allow enough time to fully diagnose it, other than it was a cat code. I said well thats the original and only reason I made the appointment. He (the person I talked to when I made the original call for the service) said no, the mechanic only happened to notice the light when pulling it into the garage and simply ran a code and said he needed more diag time. So it left me with needing to schedule another appointment and be without my car for another day or possibly more. They tried to suffice me with no charge on the oil change, but id much rather have paid the oil change and had my original issue taken care of, and not be without a car for extra days. So I made an appointment, couldn't get over how unhappy I was with the situation and canceled the appointment and made one elsewhere. Then they emailed me telling me I owed an outstanding balance for the deductible on the new hood, which seemed fishy to me. Fishy, because, it was a warranties item and the issues with it were from a poor paint job at the factory, so it's not as if it was an insurance claim. Also, when I picked my vehicle up, lombard listed the service and parts charge for the hood as $0.00. Only now that I canceled my appointment are they emailing and claiming I owe more money. Its a real shame, I won't trust that place to touch another vehicle of mine after this. I always have bought my cars there because their salesman Mark Jones is a wonderful person and the best car salesman, he is straightforward with you, doesn't pressure you, doesn't lie and doesn't xxxxxxxx you. He's honest and relaxed and I would be happy buying cars from him for the rest of my life, but unfortunately, this issue with their service department has left me not even wanting to buy cars from them anymore. More
by NRICH_05
December 09, 2021
Always know I can trust Lombard Ford! We have purchased 3 cars from Lombard and do all our maintenance with them! Lombard is the Best! cars from Lombard and do all our maintenance with them! Lombard is the Best! More
by CS
December 08, 2021
The staff at Lombard Ford is always pleasant..knowledgeable and helpful....and easy to work with. pleasant..knowledgeable and helpful....and easy to work with. More
by JHEDUS
Employees Worked With
December 03, 2021
Great service . Fair prices for a dealer . Nice waiting room . Integrity. Took great care of my mother in a emergency situation. A few weeks after my old car was totaled and they found me a perfect car at room . Integrity. Took great care of my mother in a emergency situation. A few weeks after my old car was totaled and they found me a perfect car at a fair price. I also for a fair interest rate for my loan . More
by josephgioia
Employees Worked With
Other Employees :
Polly Brancato
