Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Longo Toyota

El Monte, CA

Overview
Employees
Reviews
Vehicles
4.8
5,117 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
Contact Dealership
View Awards

3534 Peck Rd

El Monte, CA

91731

Directions

By Type

Showing 5,118 reviews

February 24, 2025

Easy dropped off,No waiting,services complete call,Text,easy check out,fast car delivery. More

by tran528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel
Report | Print
Feb 24, 2025 -

Longo Toyota responded

Thank you for sharing your voice online and delighted knowing the service team took wonderful care of you and your investment (car). Make it a great day and hurry back - Team Longo

February 23, 2025

After deal was done, contract signed, (and acknowledgment of no verbal agreements were made), I was walked out to my car and forced to sign up for “connected services” verbally told it was mandatory! This af More

by Weather4ducks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Longo Toyota responded

Thank you for sharing your feedback regarding your recent experience with us. We take all guest concerns seriously and strive to provide transparency and clarity throughout the purchasing process. We understand your frustration regarding the post-sale offer of “connected services” and the communication surrounding it. We want to assure you that we aim to uphold the highest standards of customer service and respect your stated preferences during the negotiation. We regret that you felt uncomfortable during this part of the process. Our Pre-Owned Sales Director, Mario Tovar called and left a voice mail today, Feb 28, 2025 and we look forward to hearing back from you.

February 23, 2025

This was a very easy and pleasant experience of buying my new car. Our salesman Jeff explained everything we needed to know about our car. More

by jungleland
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tomita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your positive experience on DealerRater! We’re thrilled to hear that your car-buying journey was easy and pleasant. It’s wonderful to know that Jeff was able to provide you with all the information you needed and make the process smooth. Your feedback means a lot to us, and we look forward to assisting you again in the future! Longo Toyota

February 21, 2025

Service was great, they assisted me in a fast and good way, And it was easy More

by noaaa574
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Luis Del Solar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your positive experience with us on DealerRater! We truly appreciate your kind words and are thrilled to hear that our service met your expectations. Congratulations on your vehicle purchase! We’re so glad that we were able to assist you in such a fast and efficient way. It’s great to know that the process was easy and smooth for you! Team Longo

February 21, 2025

Excellent managers took the time to hears us out, took concern in our needs Excellent service very friendly. More

by svincenemeth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Eroh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aron
Report | Print
Feb 21, 2025 -

Longo Toyota responded

Thank you for taking the time to share your experience on DealerRater! We're happy to hear that our managers were able to listen to your concerns and provide excellent service. Your kind words about our team's friendliness and attentiveness to your needs are greatly appreciated. Longo Toyota Svc Center

February 20, 2025

At service department there is always a rush. They either forget to write information or omit it. Not very friendly toward costumers. More

by spock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
agustin jauregui
Report | Print
Feb 20, 2025 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and allowing us to extend our apology for your last service visit. Because our guests experiences are very important to us, our Service Manager, Jesus Chacara would like the opportunity to speak with you directly. He can be reached @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com. We look forward to hearing back from you

February 20, 2025

Isaac is a pleasure to work with. From my first text asking about availability, to him making sure everything was great with the car after it was delivered, he was attentive, informat More

by j.m.cameron
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Longo Toyota responded

Thank you so much for your thoughtful review and for sharing your experience on DealerRater. We’re so happy to hear that Isaac was able to make your experience seamless and enjoyable. It's always our goal to ensure our customers are satisfied, and we’re glad to know Isaac achieved that for you. Team Longo

February 19, 2025

Great dealer and service department. Service department kept me up on status of my car More

by Lindatagami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Feb 19, 2025 -

Longo Toyota responded

Thank you for sharing your feedback! We're glad to hear you had a great experience with both our dealership and service department. Keeping you updated on your car’s status is something we prioritize, and we appreciate you recognizing that. Thanks again for your kind words, and we look forward to serving you in the future! Team Longo Toyota

February 19, 2025

The maintenance appointment was excellent. I arrived on time and Ryan started doing the paper work immediately. My car was ready in less than an hour. More

by jgpunto2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hui
Report | Print
Feb 19, 2025 -

Longo Toyota responded

Thank you so much for sharing your experience on DealerRater! We're thrilled to hear that your maintenance appointment went smoothly, and that Ryan was able to assist you promptly. We truly appreciate your feedback and are so glad that your car was ready in no time. We look forward to welcoming you back for your future service needs! Team Longo

February 17, 2025

Jason Diep was a great member service, give you more details on what me tell him the issue that I have on my car More

by clisaong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Longo Toyota responded

Thank you for sharing your experience with Jason Diep! We're happy to hear that he provided you with great service and took the time to understand and address the issues you had with your car. It’s always our goal to make sure our customers feel heard and well taken care of. Team Longo Toyota

1
...
16
17
18
...
512