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Longo Toyota

El Monte, CA

4.8
4,473 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,473 reviews

January 01, 2018

Great experience! It's always nerve-wracking when going to buy a car! At Longo they know what they're doing! The dealer is a bit far from home but the trip was well-wor More

by Kimesqui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2018 -

Longo Toyota responded

Good Afternoon Kimesqui, From all of us at Longo Toyota we wanted to wish you and your family a Happy New Year's and thank you for entrusting us with your car care needs. Welcome to the Longo Family! Kary Loefler Guest Relation Director

January 01, 2018

Great and helpful The sales representatives did their best to stay in contact with me a week after I had initially contacted them. They did their best to target the typ More

by admyr777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcos Viveros, David Reyes
Jan 03, 2018 -

Longo Toyota responded

Thank you for your feedback today on DealerRater. Guest comments are very important to us and we really do appreciate your time in sharing your views. Happy New Year's from Longo Toyota!

December 31, 2017

Great help Thank you Gracie! She was able to help us get the truck we wanted. We would definitely recommend her to anyone that’s looking into getting a new car. More

by Dave29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gracie Camba
Jan 02, 2018 -

Longo Toyota responded

Thanks for the awesome shout out on DealerRater. I will make sure to share this with Gracie, I know it will make her day, it certainly has made mine. Welcome to the Longo Family! Team Longo

December 31, 2017

Enjoyed the Customer Service Sales associate let me browse around without any pressure. After working on a deal he took me out again to look at other cars to make sure the one I c More

by Sbaltazar90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2018 -

Longo Toyota responded

Thank you for this awesome shout out on DealerRater. I'm delighted to read of the caring attention provided by one of our team members, Ruben. Please keep spreading the word about Longo / Ruben we can never have enough business. Make it a great day and Happy New Year's! Kary Loefler Guest Relations Director Longo Toyota 626.580.6057

December 30, 2017

Two for Two Working with Jeff for the second time in eighteen months has been truly a pleasant experience, Jeff delivered as promised on both occasions. The entir More

by Rick Gonzalez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Chang
Jan 02, 2018 -

Longo Toyota responded

Thank you for this awesome shout out on DealerRater. I'm delighted to read of the caring attention provided by one of our team members, Jeff. Please keep spreading the word about Longo / Jeff we can never have enough business. Make it a great day and Happy New Year's! Kary Loefler Guest Relations Director Longo Toyota 626.580.6057

December 30, 2017

Exceptional Jeff provided exceptional customer service and is pleasant to work with. He made our car buying experience smooth. He is very honest and upfront, whic More

by AmyxDoug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Chang
Jan 02, 2018 -

Longo Toyota responded

Happy New Year's AmyxDoug - It's Longo Toyota wanting to say CONGRATULATIONS on your recent purchase. I know that Jeff will be delighted to read this awesome review. Make it a great day and we can't wait to see you in our Service Department. Kary Loefler Guest Relations Director Longo Toyota - kary.loefler@longotoyota.com

December 28, 2017

2013 Toyota 4runner limited 4WD, 3rd row, (The Unicorn) Had a great experience buying my used 4runner from David Reyes. He cares about his customers and it shows. David also displays a passion for cars an More

by jfraney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Reyes
Dec 28, 2017 -

Longo Toyota responded

Good Morning jfraney - it's Longo wanting to say THANK YOU so much for this awesome review. I'm so delighted to read of the caring attention provided by one of our team members, David Reyes and more important that you are completely satisfied with your purchase. Make it a great day and welcome to the Longo family Kary Loefler Guest Relations Director Longo Toyota - 626.580.6057

December 27, 2017

Simply Excellent Was referred to Gracie Camba at Longo Toyota and it could not have been a better recommendation. Gracie took care of us all the way from a phone call More

by DustinSeal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Afra , Gracie Camba
Dec 27, 2017 -

Longo Toyota responded

Good Afternoon DustinSeal, - It's Longo Toyota wanting to say CONGRATULATIONS on your brand new Toyota - Nice Job! I cannot wait to share this review with Gracie & Eddie, I know it will make their day, it certainly has made mine. Keep spreading the word about Longo / Gracie / Eddie, we can never have enough business. Happy Holidays Kary Loefler Guest Relations Director Longo Toyota - 626.580.6057

December 24, 2017

Allen Hon was rude and disrespectful. Allen was rude and I realized that when he talked down to regarding our credit issues. I was aware of these and got myself approved through Capital On More

by Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Allen Hon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2017 -

Longo Toyota responded

Good Afternoon Guy, My name is Kary Loefler, Guest Relations Director for our campus. I wanted to publicly acknowledge your posting. The treatment you describe in your review, is definitely not how we train our employees to treat our guests. Not only have we’ve built the growth of our dealership on repeat and referral business but, our mission is constructed around taking care of our guests and delivering great experiences every day and apologize if you did not experience this during your visit. Although we do our best to make every deal possible, we recognize occasionally, that a deal structure may not always be achievable. Congratulations on your vehicle purchase and once again apologize we couldn’t be the dealership to do so. Well wishes, Kary

December 24, 2017

EXCELLENT EXPERIENCE VERY SATISFIED WITH EVERYTHING AT LONGO. SPECIALLY WITH THE KINDNESS AND KNOWLEDGE OF JUAN. HE IS A PROFESSIONAL. I'M VERY HAPPY WITH THE EXPERIENCE. More

by julian soncini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2017 -

Longo Toyota responded

Thank you so much for the shout out on DealerRater and Congratulations on your new Toyota. From all of us here at Longo we wish you and your family and wonderful New Year. Team Longo

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