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Longo Toyota

El Monte, CA

4.8
5,110 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,110 reviews

September 23, 2018

Great customer service The Customer service here is fantastic! I would definitely recommend this location to any friend and family member. Gracie was very informative and ma More

by ErikaM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gracie Camba
Sep 24, 2018 -

Longo Toyota responded

WOW thanks for the shout out on DealerRater. Glad to read about the caring attention provided by Gracie. Enjoy your brand new Toyota from Longo Toyota Kary Loefler Guest Relations Director D: 626.580.6057

September 23, 2018

Impressive service and facilities Had a great experience buying a used Tacoma. The truck was in excellent condition. Aside from handing over the download, the buying experience was str More

by Gsy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2018 -

Longo Toyota responded

WOW * WOW * WOW from all us at Longo Toyota THANK YOU for entrusting us with your car care needs. Enjoy your Truck! Team Longo

September 22, 2018

2018 Tacoma TRD Off Road 4x4 Purchase Longo was very good at making my deal come together. I had 3 visits there to test drive the truck, do more research on the truck and also put my truc More

by Bowmanj01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Del Solar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Tan
Sep 24, 2018 -

Longo Toyota responded

What a great way to begin a new week. Hi my name is Kary Loefler, Guest Relations Director for Longo Toyota. I'm delighted to read of the caring attention provided by Jose (aka JDS) . I will make sure he receives a copy of this review, I know it will make his day, it certainly has made mine. Welcome to the Longo Toyota Family! Kary

September 21, 2018

Terrible They didn’t want to help me at all. I wanted to purchase a new car but the didn’t offer me a good deal. I have been there more than 4 hours and finall More

by Dianna Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hovig Baghdassarian
Sep 21, 2018 -

Longo Toyota responded

Hello Dianna Z, My name is Jessica Becerra, Guest Relations Supervisor. I wanted to thank you for rating our dealer. We take all of these comments and suggestions as opportunities to improve our business and of course, our guest experience. Although we do strive to satisfy all of our guest and certainly appreciate their trust in our company, we also understand there maybe times we are unable to fulfill our guest’s needs/expectations. In closing, it does sadden us to know that we are losing your business and we wish you the best. We thank you again very much for your feedback. Jessica Becerra D. 626-580-6268 E. jessica.becerra@longotoyota.com

September 21, 2018

Fast & Easy ❤️🚘 Buying a car can be a daunting experience. Isaac is efficient and expedited the process. The price listed was the price and there was no haggling and More

by Sesmas23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2018 -

Longo Toyota responded

Hello Sesmas23, My name is Jessica Becerra, Guest Relations Supervisor for Longo Toyota. We wanted to THANK YOU so much for taking time out of your day to post this awesome DealerRater review. I will make sure that Isaac gets a copy, I know it will make his day! Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

September 21, 2018

Blown away! This was the first Totoya that we have bought from Longo (...and we’ve bought several before). The experience was awesome, and Isaac was awesome as we More

by KD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2018 -

Longo Toyota responded

Hello KD, THANK YOU so much for your feedback. I will be sharing your comments with Isaac. We certainly appreciate you sharing your experience with all of those who follow DealerRater. Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

September 19, 2018

Found His Dream Truck Thank you so much to Cassey for all the help and knowledge during our buying process. My Fiancé has been looking for a truck for weeks and we finally More

by Lindsay2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2018 -

Longo Toyota responded

Hello Lindsay2018, Thank you so much for posting a 5 star DealerRater review. I can't wait to share this with Cassey. Call us if you need us, we're always here to listen! Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

September 18, 2018

great experience! Easy purchase, pleasure to work with. Both Abel and Oscar were helpful and timely in their responses to me. I plan to give them an opportunity to sell More

by Tundrajames
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abel Duran, Oscar Orellana
Sep 19, 2018 -

Longo Toyota responded

Hello Tundarjames, Glad to read that Abel and Oscar took great care of you. From all of us here at Longo we really do appreciate your business. Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

September 17, 2018

Excellent customer service and overall experience Fred Williams is absolutely wonderful! Always goes above and beyond for the customer! I refuse to go anywhere else. Such a swift and positive experi More

by Josalem3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2018 -

Longo Toyota responded

WOW - what a great way to start my week and Happy Monday to you. We are all so honored you have chosen Longo Toyota / Fred for your car care needs. Make it a great day and welcome to the Longo Toyota Family. Team Longo

September 17, 2018

A pleasant surprise I have to say that we had such a surprisingly short & peaceful experience. From start to finish we took a little over 3 hours ( that included our sear More

by SPmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance representative was also a pleasure
Sep 17, 2018 -

Longo Toyota responded

Thank you so much for this awesome shout out on DealerRater glad to read of the caring attention provided by Ruben. Team Longo

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