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Longo Toyota - Service Center

El Monte, CA

4.7
928 Reviews

928 Reviews of Longo Toyota - Service Center

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March 09, 2024

This dealership offers very reliable service by knowledgeable service advisors. Also they are very friendly. More

by Jeyoung.woo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Longo Toyota responded

Thank you for stopping by Longo Toyota Svc Dept and we're happy your visit went well - Hurry back

March 07, 2024

Mandi did excellent customer service. She explained thoroughly what needed to be done. Service was done with right amount of time. More

by tt92345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Longo Toyota responded

Thank you for your review and feedback. We're honored to serve you, hurry back - Team Longo

March 06, 2024

Service counsel bejamin did a great job Over all rating is very good Will recommended More

by Yanmingl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Longo Toyota responded

Thank you for sharing your visit online and happy Ben and the service team @ Longo Toyota took amazing care of your auto care needs. Hurry back

March 06, 2024

Customer service by Longo is fantastic. They always keep the customers in the loop of how their service is going and what needs to be done. More

by Toshiken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Longo Toyota responded

Communication @ Longo Toyota is truly the key to our success, you can never have enough of it - Thanks for visiting!

March 05, 2024

Benjamin Zhou was great help to explain all my services needed on my RAV4 on this past week 3/1/24. More

by floratong110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota service department and happy the team took wonderful care of you and your investment (car)

March 02, 2024

I purchased my car from here. I’m too far away from this location now but I still drive to get my car do its routine maintenance from Longo. I sometimes can watch the mechanic do More

by Luku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Longo Toyota responded

Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Service Manager, Danny Guerrero @ D: 626.602.0547 or E: danny.guerrero@longotoyota.com. We look forward to hearing back from you

March 02, 2024

Very professional, fast and helpful, the lady that took my car in explain very good. More

by cortezroofing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Itzia Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota service center and happy the team took wonderful care of you during your visit.

March 01, 2024

JJ was awesome and he went above and beyond. He’s always on point with his customer service and customer care! I really appreciate how he takes his time with us his clients. He is so caring and More

by cguillen_76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Longo Toyota responded

Longo Toyota is so humbled after reading your review and we cannot wait to share this with JJ and his reporting Mgmt team. It's our honored to always serve you and so thankful you're okay after your bee sting, OUCH. Hurry back!

February 27, 2024

When my air conditioner is turned on there is a fast clicking noise noise near passenger side More

by Kagetora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Longo Toyota responded

We know this matter is important to you, which makes it even more important to us @ Longo Toyota. Due to your screen name, we're unable to research your visit | vehicle in detail. At your convenience, please feel free to contact either our Guest Relations Dept and ask for Kary Loefler @ D: 626.580.6057 or E: kary.loefler@longotoyota.com or we encourage you to contact your service consultant to discuss this matter further. Thank you for your review!

February 26, 2024

I enjoy the service and attention given at the dealership by the whole staff onsite. More

by HAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurence Ruiz
Feb 26, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota service center

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