Luther Family Ford

Pleasant staff. Work was done in a reasonable amount of time and to our satisfaction time and to our satisfaction More

Todd the Sales Manager is the one who got me to deal with this dealership for the first time I met a person who sold vehicles who actually did what he said and was not trying to just take totally advantage o this dealership for the first time I met a person who sold vehicles who actually did what he said and was not trying to just take totally advantage of the customer and get as much out of them as it could he actually cares about the customer,I bought and sold vehicles for the last 25 years also I never bought new much because of the dishonesty of the dealerships when I met Todd in June 2018 He booked out my 15 then in October 2018 I bought my first vehicle from this dealership and he actually did what he said,I traded in my 2015 Ford F150 and I bought my 2018 from this dealership,I know what values are and I know what a good deal is and he was very honest and did not use high pressured sales tactics shoving stuff off on you that you don’t want or need saying things that are not true just to benefit himself or the dealership to make more money not caring about future sales but the immediate now wanting to get as much out of that person as possible wow talk about refreshing,my wife and I were very pleased with the calm and caring approach and listening that he will use while selling you a vehicle.I found that he could be trusted.we like this dealership because it actually seems to care about the customer and that is why they have people like Todd there working.We have had service work done there.The service rep I used is Bryan and there again he was extremely helpful and honest even though I didn’t buy the vehicle from them that did not matter Bryan would always take care of us and not try to do stuff that we did not need done I am very mechanically inclined so I know what is wrong with vehicles most of the time I myself have worked on them in the past and there’s nothing I dislike more than dishonesty,at this dealership I have found that they Pride themselves on honest trying to tell the truth about what they think is going on with your vehicle I have also been able to go in and talk to Brad the service manager at any time when I thought I had a problem with something on my vehicle and he has always taken the time to listen and be very helpful, also when I had questions and Ethan who is now Finance Manager,was a salesman at the time I had questions on the new vehicle on certain things and he was very very helpful and would even stay after work one time to check one thing out that we wanted to know about and then he would call me and say yes this is how it works on the new truck now that’s service also when we went in to sign the paperwork he told me about the products they offered on this vehicle for extended warranties he kept me updated on the progress of the build of the truck for months because it took a long time to get it because of what’s going on and he did not try to upsell me on all kinds of stuff that I did not want,he presented them and we talked about them The extended warranties that Ford offers if I was going to keep the truck for a long time I would look into them but trading it off every three years I just don’t need them. Also I got to meet trig the new sales person that they put in charge when Ethan was promoted and this gentleman kept me informed and worked very hard to do a very good job and he did I was very pleased with what he did and how hard he worked even though he wasn’t the original sales person and last but not least is Lonnie Who help me figure out the electronics he took the time for about 30 minutes and went through a lot of the features the things I asked him and we just talked about it and how they worked it was very helpful so my wife and I have listed out why are we like this dealership and it’s people mainly you guys have a philosophy of trying to be honest and you’re not afraid at the end of the year to say merry Christmas which shows you guys care thank you from Cheri and Don Eaton More

Service was professional, prompt, efficient and explanatory. I knew exactly what was going to happen and how long it was going to take. explanatory. I knew exactly what was going to happen and how long it was going to take. More

Ryan was great. Kept me informed what needed to be done, cost and time frame. cost and time frame. More

The service was excellent, they took care of all are concern, no one was in a hurry and the vehicle is perfect. concern, no one was in a hurry and the vehicle is perfect. More

I gotta say I don’t ever write reviews but these guys earned it! Great sales team from top to bottom. Did it right and even beat my banks rate! Be back for sure! Thanks Luther Family Ford ! earned it! Great sales team from top to bottom. Did it right and even beat my banks rate! Be back for sure! Thanks Luther Family Ford ! More

.Very happy with the service we recieved after being directed to Roger Holland as our sales consultant directed to Roger Holland as our sales consultant More

Ethan did a fantastic job with getting my pick up as quick as possible. He also helped me achieve maximum value on a trade in quick as possible. He also helped me achieve maximum value on a trade in More

Excellent service. Brought in for 10,000 mile service. Got in early for that and asked about 2 recalls and they took it in right away with no appointment. Very nice people. Got in early for that and asked about 2 recalls and they took it in right away with no appointment. Very nice people. More

This is the 3rd ford I've leased from Luther. It's also the 3rd salesman . Carter was very good. I hope he's still there in three years when I come back! The whole experience was painless right down to the the 3rd salesman . Carter was very good. I hope he's still there in three years when I come back! The whole experience was painless right down to the financing! Thank you, Luther! More