Luther Family Ford

Very friendly. The man who helped me with my transport was amazing. He displayed genuine and explemary customer service. I wish I would have gotten his name to than The man who helped me with my transport was amazing. He displayed genuine and explemary customer service. I wish I would have gotten his name to thank you. AMAZING man drove me to work and dropped my vehicle off. Just a gem! Told me he was retired and worked for you 3x a week and loved his job. That says A LOT about your company. More

I have purchased vehicles from this dealership and have had them do service work and the customer service is excellent. I have nothing but great respect for the people that work there. had them do service work and the customer service is excellent. I have nothing but great respect for the people that work there. More

I made an online appointment for a Quick Lane oil change and the whole process went great. Quick Lane was ready for the appointment took the car in and completed the work and I was on my way out in no time. and the whole process went great. Quick Lane was ready for the appointment took the car in and completed the work and I was on my way out in no time. More

I was looking for a particular model of a Toyota Tundra and I found it on Carvana. It was located at Luther Ford in Fargo ND. I live in Maine. I inquired about it online and received multiple emails askin and I found it on Carvana. It was located at Luther Ford in Fargo ND. I live in Maine. I inquired about it online and received multiple emails asking me to call them about the vehicle. I called and spoke to a sales rep who was very nice and I explained to her that I was located in Maine and would be interested in buying the Tundra and paying to have it shipped to me. I asked her to check a couple of specific features for me and get back to me. Shortly afterwards she send me a txt telling me that in order to buy the vehicle I would have to be there in person to sign the paperwork and pay for it. I called her back and she said this was the policy. In this day and age I was stunned that this dealership had this rule. I asked if there was someone else I could speak to in either finance or management to be able to work this out. I was connected to a sales manager by the name of Noah. I explained what I wanted to do and he wasn't having it. I told him I would give him my financial information, credit score, and references. I told him I would have my bank issue the check and they could hold the vehicle until it cleared and then ship the vehicle. I had already got some quotes on shipping. I asked him if there was someone else in management I should speak with. Then he told me this with a smarmy attitude; " If you want this vehicle so badly, why don't you fly out here and pay for it?" I told him that was crazy. It would cost at least a grand to do that. It was obvious he thought I was some sort of scammer. It really upset me. I don't know why Luther is advertising a truck for sale in Maine. They should have a disclaimer in the listing that states: "We won't sell it to you if we can't see your face with an ID". More

They were good to work with Their work was prompt and as they stated it would be. they stated it would be. More

Scheduled a brake check and do work on any recalls service writer added un wanted or needed oil change had someone drop off vehicle that did not realize oil change was added steve said I signed and au service writer added un wanted or needed oil change had someone drop off vehicle that did not realize oil change was added steve said I signed and authorized oil changecwhich was impossible as I was not even there he said my name was signed on paper all I know is I didn't sign for all I know it could have been one of your employees as oil change was added when not authorized how do I know the signature was not added felt like I was being called a lier More

Tim Zastrow was the sales person did a nice job . Nathan Raymond also helped with the deal they made it easy Nathan Raymond also helped with the deal they made it easy More

I had a great experience. They were very thorough with their diagnosis and Anna kept me updated on progress throughout the process. They were very thorough with their diagnosis and Anna kept me updated on progress throughout the process. More

Arrived on time for the appointment. Warmly greeted. Done very timely. I’m very satisfied! Warmly greeted. Done very timely. I’m very satisfied! More

They did rebate work on my Escape. They called when they were finished. They asked if I wanted an oil change. They called when they were finished. They asked if I wanted an oil change. More