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Luther Family Ford

Fargo, ND

4.5
5,100 Reviews
With 12 President's Awards under our belt, we pride ourselves on excellent customer service! Our strong and friendly sales and service staff with many years of experience are committed to satisfying customers' needs.
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3302 36th St S

Fargo, ND

58104

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Showing 5,100 reviews

January 18, 2023

My experience with this Dealership was not impressive and quite frankly wouldn't recommend it More

by janet.p.brainard54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Fisher
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Luther Family Ford responded

I would love to hear more about your visit and what led to this rating. Looking in history it appears you requested for the heated seats to be diagnosed and did not authorize performing the recommended repairs. My contact information is on every invoice and I am very easy to get ahold of.

January 16, 2023

Friendly service. Done in a timely manner. Service person must have been very busy. Satisfied. More

by dlynnness52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember service person in charge.
January 15, 2023

Clean, friendly, enjoyable customer service area. The parts department could have more products, accessories to look at and choose from. More

by mikepfeifer13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carter Keller, Bryce Kraker
January 15, 2023

Wonderful and very fast. Couldn't ask for better service.very courteous and very helpful and competent More

by JBRIEN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
January 15, 2023

They were efficient in checking me in. Also, I was kept informed about what was needed for repairs on my vehicle. More

by mkmaassel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
January 15, 2023

I had some financial troubles while my car was in the shop and the dealership stored my car for no extra charge! More

by johnsonjessica938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Brinkman
January 15, 2023

I felt the dealership was very helpful all around. The other thing I really enjoyed was that they were not pushy and gave you all the time you needed to process before making your decision! More

by june61614
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Zastrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2023

Fabulous service, my windshield wiper broke, it was after 6pm, called and they got me in immediately, no hesitation, and I have never been here before. I was in and out within 30 minutes. I live 45 miles More

by jjjags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
January 14, 2023

The work the team does is great? I did have a bit of a problem with paperwork but the office staff stepped up and handled things to beyond my expectations. More

by dchinkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2023

Easy to work with. Salesman was easy to work with. Staff members were kind and helpful More

by mccle233
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carter Keller
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