Maita Toyota - Service Center

Replace faulty battery To determine if battery was defective or just needed a charge it was tested. It proved to be defective and was replaced without any charge. The proces To determine if battery was defective or just needed a charge it was tested. It proved to be defective and was replaced without any charge. The process was completed in the time promised. The employees were as helpful, informative and pleasant as could be and I was totally satisfied with my visit to Maita Toyota. Thanks again. Keep up the good work! More

Great Customer Service I have used this Toyota dealer for service since I moved to California. I have never had any issues or complaints. This last service was the only time I have used this Toyota dealer for service since I moved to California. I have never had any issues or complaints. This last service was the only time I experienced long wait times for an service advisor to complete the check in process, but usually they are fully staffed and get you in and out in record time. This last time was a Saturday, prime time, so I give it a pass. I usually book service during the week when it's not expected to be busy. My service advisor Kevin was empathic and friendly. Great service guys! More

Great Brian Butcher is always pleasant and ready to help in a friendly but very professional way,a good asset to the company,I had dealt with someone befor Brian Butcher is always pleasant and ready to help in a friendly but very professional way,a good asset to the company,I had dealt with someone before when Brian was on his day off,not the same experience to say the least,I hope all the others are like him,great dealership. More

Excellent Very friendly staff, knows how to answer all my questions, ready to help with everything, just love it to go there. One more thing, I forgot to ask to Very friendly staff, knows how to answer all my questions, ready to help with everything, just love it to go there. One more thing, I forgot to ask to wash the car 🚗 and they didn’t offer either. More

Thank you for the wonderful service The service was excellent. It was also on time, and the waiting area was so comfortable. Everything was explained to me well and I was given a rental The service was excellent. It was also on time, and the waiting area was so comfortable. Everything was explained to me well and I was given a rental car so my time was not wasted. Thank you More

Service review This is Penny's car not Beverly's I tell you that every time I bring it to be fixed or serviced. Why do you continue to address these surveys and a This is Penny's car not Beverly's I tell you that every time I bring it to be fixed or serviced. Why do you continue to address these surveys and all communication to Beverly? More

Service Expertise Bob Picchi is a consumate professional. He places a high value on communication and solutions. Need I say more? In fact, everyone in the sevice depa Bob Picchi is a consumate professional. He places a high value on communication and solutions. Need I say more? In fact, everyone in the sevice department has been extraordinarily helpful. More

Scheduled maintenance, oil change, tire rotation This was a routine maintenance service. What could go wrong? I washed my Sienna van prior to bringing it in for servicing. It appeared that the mech This was a routine maintenance service. What could go wrong? I washed my Sienna van prior to bringing it in for servicing. It appeared that the mechanics may have tested the windshield jets during service because, upon completion and delivery of the vehicle, the windshield was filthy. It was plainly evident that the windshield needed cleaning and the service staff clearly ignored the fact. This is a minor complaint but, no customer’s car should be dirtier AFTER servicing. This was an avoidable mistake. More

Overall good experience with 2 exceptions I brought our 2017 Sienna in for it's first (6 month/2500mile)ToyotaCare checkup, which is just a tire rotation and fluids inspection. This place is a I brought our 2017 Sienna in for it's first (6 month/2500mile)ToyotaCare checkup, which is just a tire rotation and fluids inspection. This place is always really busy, but overall the visit went as expected. The service advisor I got (I believe her name was Karina?) was very friendly and helpful, and the car was ready at the promised time, which is nice. The gentlemen that went over the checklist with me at pickup was also very friendly and helpful. Two things that REALY annoyed me: 1) apparently when they were checking windshield washer fluid levels, they turned on both the front and rear windshield washers/sprayers, splashing the vehicle with water and leaving nasty water spots/runs all over both windshields. this is UNACCEPTABLE and should not be done without asking the owner first. I would never let anyone run the windshield washer and wipers over a dirty windshield, as this will leave water spots and scratches all over. I was extremely upset over this. 2) the car wash wasn't working, so my vehicle didn't get washed. the service advisor explained that it was under repairs, and apologized, so I do appreciate that, but I was still a bit disappointed to get back a dirty car. More