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Maita Toyota - Service Center

Sacramento, CA

3.9
3,922 Reviews

3,922 Reviews of Maita Toyota - Service Center

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February 15, 2018

Service was speedy and efficient I chose to wait for my vehicle during an oil and filter change and tire rotation. The service was accomplished in less than the expected time, with co More

by ANN-WELDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think it was Jason.
Feb 15, 2018 -

Maita Toyota of Sacramento responded

Thank you for your visit. Jason, as well as all of our staff, takes pride in making your service visit as quick and painless as possible. Thank you, Mike Latham Service Director Maita Toyota

February 15, 2018

Great service The service is excellent . You just drop off you vehicle, and let them do the rest. They call you when it's done , And bam, you're vehicle is ready! More

by MARISCOSCULIACANSAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bethany Arntzen-Garcia
Feb 15, 2018 -

Maita Toyota of Sacramento responded

Awesome! Bethany nailed it. We strive to make the visit painless and we appreciate that you experienced just that. Thank you, Mike Latham Service Director Maita Toyota

February 15, 2018

vehicle maintenance The staff are always very professional and personable. The work is done on time, as scheduled. Great job and keep up the great work, super. More

by emroach1224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Reloza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2018 -

Maita Toyota of Sacramento responded

Lee treats all of his customers like family. We very much appreciate his attitude for our customers. Thank you, Mike Latham Service Director Maita Toyota

February 14, 2018

Always good service Maita Toyota is quick, efficient and always friendly! I take my 2014 Scion here for it's scheduled maintenance and the service team is very thorough More

by DPOEDWARDS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lee Reloza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2018 -

Maita Toyota of Sacramento responded

Thank you for your kind words. We continually strive to make your service visit as pleasant as possible. Thank you, again, Mike Latham Service Director Maita Toyota

February 14, 2018

Awesome I’m giving this a 5 star because they are always helpful. It’s quick and easy. They don’t try to sell you any other service like other shops. More

by MEJIANICK27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Lowe
Feb 16, 2018 -

Maita Toyota of Sacramento responded

Thank you for your gracious review and to Jacob for treating you in the manner you deserve. Mike Latham Service Director Maita Toyota

February 14, 2018

Usually great, but missed the mark this time First, the staff were helpful and I was treated well. However, I was disappointed in the results and followup. I asked for a car wash but when I picke More

by FSCHACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Sanchez, Bethany Arntzen-Garcia
Feb 16, 2018 -

Maita Toyota of Sacramento responded

I am so sorry that we failed the followup that we promised. I ask that you reachout to Bethany and Eddie in the same email (bethanyarntzen@maitatoyota.com and eddiesanchez@maitatoyota,com and copy me mikelatham@maitatoyota.com) and we will get you the answers and solutions that you deserve. We can't afford to lose a long time advocate as yourself over lack of communication. Thank you for the note, Mike Latham Service Director Maita Toyota

February 14, 2018

Great Bethany was great, and I will come back here again in the future and even though I have a ford they always help me out. More

by tejava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bethany Arntzen-Garcia
February 14, 2018

OUTSTANDING SERVICE! I want to express my extreme gratitude of Mr. Bob Picchi for excellent customer service. He was knowledgeable and very helpful. TRULY EXCEPTIONAL! T More

by Lalaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Picchi
Feb 15, 2018 -

Maita Toyota of Sacramento responded

Thank you! Bob is a long time Maita employee and one of our mentoring employees. Your review will help cement his training of our younger employees. Thank you, Mike Latham Service Director Maita Toyota

February 12, 2018

Maintenance required light My Maintenance required light still comes on after I had my car serviced on Saturday. They did not take it off as they were supposed to. More

by SALOTECANATABUA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian in Services
Feb 12, 2018 -

Maita Toyota of Sacramento responded

We missed it. The first part of our maintenance process is to reset the light while we are sitting in the drivers seat to run all the interior checklists. Please reach out to Brian at brianbutcher@maitatoyota.com to have him send someone to your home or work to reset the light for you. I am so sorry that we didn't take care of our end of the agreement. Mike Latham Service Director Maita Toyota mikelatham@maita.net

February 12, 2018

Easy as Pie Jason was awesome! Got the service done before the time I gave him. He made the day a lot easier for my office. Thanks again! More

by ADAM.GAITHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Saephanh
Feb 12, 2018 -

Maita Toyota of Sacramento responded

Thank you for recognizing Jason's ongoing dedication to customer satisfaction. We appreciate his attitude as well. Thank you, Mike Latham Service Director Maita Toyota

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