Maita Toyota - Service Center

17 years of exceptional service My first Toyota I owned for a period of 16 years and and a grand total of 350,000 miles. My current car was purchased in 1999 in the Bay Area, and I My first Toyota I owned for a period of 16 years and and a grand total of 350,000 miles. My current car was purchased in 1999 in the Bay Area, and I moved to Sacramento in 2000. I have not had this car serviced anywhere else, as I have been very pleased with the maintenance performed on my car; and with the great customer service. I work an early shift at work. Many times I have brought my car in the day before a service appointment, pick up a rental car (at a very inexpensive rate), and then receive a call at work the next day saying my car has been serviced and ready to be picked up. I More

Excellen 10k Service Service was great from time I arrived until service was completed. Katina Gonzalez was very knowledgeable of her work and explained in detail what wa Service was great from time I arrived until service was completed. Katina Gonzalez was very knowledgeable of her work and explained in detail what was needed to be performed with my 10k service. I inquired about replacing my windshield since it was not covered by warranty and she was pretty quick in providing me an estimate of the parts and labor cost to replace & calibrate it. More

Exceptional Customer Service From the moment I drove into the dealership, from the start to finish. I was greeted, and received professional customer care and service. I was even From the moment I drove into the dealership, from the start to finish. I was greeted, and received professional customer care and service. I was even given a discount. More

Long time customer My experiences with Maita go back a long time. I bought my Prius in 2002 and have had it serviced at Maita ever since. Over the years there has been a My experiences with Maita go back a long time. I bought my Prius in 2002 and have had it serviced at Maita ever since. Over the years there has been a serious effort to improve. My experience on Dec. 30 was because of a flat tire and the replacement of the flat. So without an appointment I came in and was taken care of efficiently. The bad part was that I had to wait for more than 2 hours to get a new tire put on. My service person did explain that there were a lot of other customers with tire problems. More

Staff friendly and customer oriented Staff is very friendly and helpful. Had warranty work being done on my daughter's car and was scheduled for 9:50 and it wouldn't be done until after 2 Staff is very friendly and helpful. Had warranty work being done on my daughter's car and was scheduled for 9:50 and it wouldn't be done until after 2:00. Lee was the gentleman from the service department who assisted me and asked if I was waiting or was someone was picking me up and I said I was staying. The car was finished at 12:15. They are a great staff. Frank in More

Maita Toyota Service is excellent The service folks at Maita never disappoint. They are courteous, knowledgeable, and professional. The facility is comfortable. The work is always done The service folks at Maita never disappoint. They are courteous, knowledgeable, and professional. The facility is comfortable. The work is always done correctly. We appreciate doing busy with such good people and especially appreciate Junko Case and here great team. More

They Didn't Complete the Maintenace I took my 2017 Prius Prime for 15k maintenance and acknowledged that one of the tires losses air enough that I needed to put air once a month. After a I took my 2017 Prius Prime for 15k maintenance and acknowledged that one of the tires losses air enough that I needed to put air once a month. After an hour, I was informed that there is a tiny puncture on the wall of one tire and it needs replacement at cost of $244.05 out the door! They did not rotate the tires because of liability. Beside the fact that $197 is too much for just one tire, I think they had to rotate the tires since I already told them about the issue initially. How can you be liable when customer already acknowledge the issue! As I was expecting the Toyo 245/75R16 is being sold at $140 new elsewhere or another option is since tires are one year old with threads at 7/32 you can have a used never repaired 7/32 installed at only $50 out the door! Again, the financial part of this half done maintenance is not as important. More

Excellent service and completely in a timely manner. We were greeted in a friendly manner and shown to a service desk without any wait time. Our maintenance was completed in the time they said it would We were greeted in a friendly manner and shown to a service desk without any wait time. Our maintenance was completed in the time they said it would be. Both service folks were friendly, helpful, and reviewed what was done with precision. More