Maita Toyota of Sacramento - Service Center

Made an appointment for Service, unbale to make appointment, Took vehicle to other dealership and found out there was notes in my records about service work never performed on my vehicle. appointment, Took vehicle to other dealership and found out there was notes in my records about service work never performed on my vehicle. More

I appreciated the great customer service and quick turnaround time. Also appreciated that an appointment was available on the day I needed it done. turnaround time. Also appreciated that an appointment was available on the day I needed it done. More

I love this dealership and am willing to drive an hour, one-way, to use their service department but I had my first less than stellar experience. I am not sure if I will be returning to the dealerahip. I t one-way, to use their service department but I had my first less than stellar experience. I am not sure if I will be returning to the dealerahip. I told my service person that I needed to be driving out at a certain time or I would be late at picking up my severely autistic children from school. I checked in several times with him to verify I could leave on time and he kept saying it would be fine. Needless to say, I did not get out on time and was late picking up my kids which is a big deal because of their special needs. I really wish he had just let me have a loaner car so I could have been ontime picking them up. I tried to explain how urgently important timeliness was for me because of my kids' situation but I don't think he understood and he certainly did not seem to take my high anxiety levels about the timeliness serious. Fairly disappointed. More

Mario & Pedro had excellent customer service. They both kept me informed about my vehicle the entire time. You can tell they both take pride in their jobs. They both give excellent customer servi They both kept me informed about my vehicle the entire time. You can tell they both take pride in their jobs. They both give excellent customer service. Keep up the great job. I'll definitely keep coming but to this dealership for any of my Toyota needs. More

Wonderful exceptional service and timing. Can’t ask for better service.A to Z. Thanks Can’t ask for better service.A to Z. Thanks More

Customer service was excellent - friendly, caring, and knowledgeable. I had several questions about tire options and the representative showed comparisons on his tablet knowledgeable. I had several questions about tire options and the representative showed comparisons on his tablet More

Courteous and professionalism is a top feature here. I have had all of my maintenance work done at the steelership and I purchased my vehicle here as well. I have never had any issues with the work they I have had all of my maintenance work done at the steelership and I purchased my vehicle here as well. I have never had any issues with the work they've done and I would recommend them More

Horrible experience having my 60k visit. Maita is not concerned about having the car ready when promised. Maita is not concerned about having the car ready when promised. More

Theybfind reasons not to do tire rotations and other stuff to save time. They said they couldn't rotate my tires because of a 1/135th wear on a tire........they are lazy and dishonest stuff to save time. They said they couldn't rotate my tires because of a 1/135th wear on a tire........they are lazy and dishonest More

Great job by Maita Toyota. Very easy and efficient check-in. My service advisor was outstanding in listening to my problem and explaining options beforehand and repairs when th Very easy and efficient check-in. My service advisor was outstanding in listening to my problem and explaining options beforehand and repairs when the service was completed. More