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Mall of Georgia Ford
Buford, GA
2,930 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 2,930 reviews
January 12, 2024
Patrick was such a great help throughout this process. My daughter lives out of town and was home for a week and had some concerns about her car. Patrick treated it like it was his and made sure everythin My daughter lives out of town and was home for a week and had some concerns about her car. Patrick treated it like it was his and made sure everything was working properly before he gave it back to us. I could send her back on the highway with confidence. I am very grateful for him and the entire team for their great work and concern. More
by DAVIDJOHNSONCLU
Verified CustomerEmployees Worked With
Patrick in service
Helpful January 09, 2024
When I went to get my car, they had removed all the lower parts that protect the car from a 2021 Explorer and they gave them to me to put them on, they did not fix the recalls and they left me without a car parts that protect the car from a 2021 Explorer and they gave them to me to put them on, they did not fix the recalls and they left me without a car for 1 month More
by Mrdec233
Employees Worked With
bryan
January 08, 2024
Great experience! Very helpful and friendly staff. Pleasant transaction from beginning to end! Would definitely buy there again. Very helpful and friendly staff. Pleasant transaction from beginning to end! Would definitely buy there again. More
by Rick M
January 08, 2024
Good fast service, cool yellow car in the back lot. Will come back for additional services. Will come back for additional services. More
by Airbornrobin
Employees Worked With
January 07, 2024
Worst service I have ever dealt with ever bad service i was in a car wreck had to get my car fixed the insurance towed it there to be fixed car was there for weeks nobody ever called me back and when they was in a car wreck had to get my car fixed the insurance towed it there to be fixed car was there for weeks nobody ever called me back and when they finally did unfortunately I couldn't answer the phone due to death in my family had to go out of town for 3 days come back to find out my car was towed to salvage lot said i abandoned my car which the car was there long on there behalf because there service agent quit working there i was not notified on that either i kept calling to check on my car plenty of times never got a call back had to pay 500 to get my car out of salvage lot plus towing fees never tried to help resolve or help me at all knowing its hard times I have two kids single mother i had to go out and finance another car due to they failed to fix my car in time or call me back with any information about it I never abandon my car it was under an insurance claim they failed to notify them as well to come pick up my car before they have it towed very poor service never notified me that they was going to tow my car if I didn't pick up just left a voicemail saying they need more information on my vehicle when they had all that in there system it was there over two months and I called multiple times More
by MEDECO16
Employees Worked With
Service department zero stars
January 07, 2024
Had a weird noise which was difficult to hear for them. They called me and I told them how to recreate the noise. The did what I said and fixed the problem quickly. They called me and I told them how to recreate the noise. The did what I said and fixed the problem quickly. More
by KCM
Employees Worked With
