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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,465 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,465 reviews

December 24, 2024

Very pleased with the service. The whole process was very smooth, Mr.Kim was very helpful and prepared with good options for us. Nice coffee machine too. More

by christinepark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seong Kim
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Dec 26, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We’re thrilled to hear that you had a smooth and satisfying experience with us. Mr. Kim's dedication to providing helpful service and excellent options is exactly what we strive for, and we’re glad he could meet your needs effectively. We're also pleased to know you enjoyed the coffee machine while you were here—it’s the little touches that make a visit even more enjoyable. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back soon!

December 23, 2024

Friendly & Helpful Staff. No pressure saying when I can my truck in for service! Stephanie is my Service Advisor and she has always been honest and helpful. More

by tammymeeks18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie in Service Department
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with our staff and that Stephanie, your Service Advisor, has been helpful and honest. We strive to provide a pressure-free environment, and it’s wonderful to know that we’ve met that goal for you. We look forward to serving you again in the future!

December 22, 2024

This is the second time I brought my vehicle in for service. The first time they could not duplicate the issue. So, this time I drove the vehicle directly to the service center while it was experienci More

by yesihelg
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We truly apologize for the ongoing issues with your vehicle and for the lack of communication throughout the service process. We understand how frustrating it must be to experience the same problem multiple times, especially when the issue is not being duplicated during the service visits. We take your concerns seriously and want to ensure that we address this properly. To further assist, please contact Scott Tackabury at Stackabury@vtaig.com, who will be able to provide more clarity and ensure your concerns are handled efficiently. We appreciate your patience and look forward to resolving this for you.

December 22, 2024

Mall of Georgia Ford dealership have the best service center and I feel they repair my car really good and every time I went there More

by fasiltad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisors and almost most of them
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We’re so pleased to hear that you’ve had consistently positive experiences with our service center at Mall of Georgia Ford. We take great pride in providing high-quality repairs and excellent customer service, and we appreciate your continued trust in us. We look forward to assisting you again in the future!

December 22, 2024

Great service and great attitude. Easy process to buy a vehicle with mall of Georgia ford More

by marjimenez2994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce Payton Adrian turbull
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We’re so glad to hear that you had a great experience with us and found the process of buying a vehicle to be easy and enjoyable. Our team is committed to providing both excellent service and a positive attitude throughout every step of your journey. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your business and look forward to helping you again! Safe travels in your new vehicle!

December 22, 2024

Mall of Georgia Ford personnel is committed to the best customer service and always exceed my expectations. More

by a.ortega1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I had interaction with several employees, don’t remember the names. Excuse me about that.
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for your outstanding review! We are thrilled to hear that the Mall of Georgia Ford team consistently meets and exceeds your expectations. Providing exceptional customer service is our top priority, and it’s wonderful to know that our efforts have made a positive impact on your experience. If there’s anything more, we can do for you or if you have any questions, please feel free to reach out. We appreciate your support and look forward to serving you again in the future!

December 21, 2024

I have a “we owe” with them to fix the 4c4 system in a truck I purchased and have been trying to schedule to bring it in since its 1hr away from me. I keep getting told that someone will contact me but More

by Felipe Martins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Mall of Georgia Ford responded

We sincerely apologize for the delays and lack of communication you've experienced regarding the service. We understand how frustrating it can be to wait for a resolution, and we regret that we haven't met your expectations in this regard. Your feedback is important to us, and we want to make sure we address your concerns promptly. Please reach out directly to Scott Tackabury at Stackabury@vtaig.com, and he will assist you in scheduling the necessary repairs and ensuring that you receive the service you were promised. Thank you for your patience, and we look forward to resolving this matter for you.

December 19, 2024

Service has been inconvenient and unacceptable. Took my car for oil change & tire rotation. Came back making noise! Took it back and was told struts needed replacing. Was told they may have been kn More

by BMTUCK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin in Service
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience. We’re truly sorry to hear about the issues you’ve faced with your recent service. We understand how frustrating it must be to experience delays and a lack of communication. We are committed to providing a better experience and ensuring that these kinds of oversights don’t happen again. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can discuss the situation in detail and work to resolve it as quickly as possible. We appreciate your patience and hope to regain your trust in our service.

December 18, 2024

Absolutely impeccable service! The technicians are top-tier. In and out very quickly. Great job More

by ngeary05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We're delighted to hear that you received impeccable service and that our technicians met your expectations. Speed and quality are our priorities, and it's great to know you were in and out quickly. We appreciate your kind words and look forward to serving you again in the future!

December 18, 2024

Mall of Georgia Ford was the closest dealership when my car suddenly dropped all of its oil onto my parking space. More

by lwb6284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve? Or Brian? In the service department
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Dec 19, 2024 -

Mall of Georgia Ford responded

We're glad to hear that you had a positive experience at Mall of Georgia Ford, especially during such a stressful situation with your car. Our team is dedicated to providing quick and reliable service, and it's wonderful to know that we could assist you effectively. If you need anything else in the future, don't hesitate to reach out. We look forward to serving you again

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