Back

Mark Christopher Auto Center

Ontario, CA

4.6
10,241 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
Contact Dealership

2131 E Convention Center Way

Ontario, CA

91764

Directions

By Type

Showing 10,241 reviews

March 14, 2021

My inital experience when I arrived was not good...I was actually going to leave. The Sales Rep that approached us didn't even occupany my family to look at a specific vehicle he just pointed us in the dire More

by Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Sanchez
Mar 15, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 14, 2021

My car was towed in on a Sunday. I talked to Jeff Rizzi and Nobu Damon on Monday. They ordered the parts and had my car running like new in a day and a half. Outstanding service Nobu kept me updated each d More

by DVANNISPEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 14, 2021

I have worked with this dealership for many of my vehicles. Very helpful Alex in sales and Sam in finance. I highly recommend this dealership for More

by mac8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Mark Christopher Auto Center responded

Hi and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 14, 2021

My name is James Otero. I'm very disappointed with the technicians. When I drove my truck home it still hesitated slightly,oh well. They didn't take out my air filter and clean out all the leaves inside i More

by James m. Otero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu was great very helpful .3 days my truck was there.
Mar 15, 2021 -

Mark Christopher Auto Center responded

Hello James, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 13, 2021

2 hours for an oil change with tire rotation. Then it took 15 minutes to get my keys. Forgot to give wheel locks back And I had to return to the dealership to pick them up. Not friendly, disorganized, More

by mfg6451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No names
Mar 15, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 13, 2021

We had to bring our veh back 3 times before you guys identified the problem we haven't experienced the issue again so we hope it has been resolved. More

by PETES_RAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Mar 15, 2021 -

Mark Christopher Auto Center responded

We appreciate your kind words, Pete. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 13, 2021

Avo is awesome! Avo was a pleasure to work with, he was honest and very helpful. He did a great job keeping me informed the whole time my truck was in the shop. More

by alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Mar 15, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 13, 2021

Was disappointed after service .. Juan called me to go to cashier and cashier did not have paperwork ready and keys to vehicle not ready had to wait another 10 minutes didn’t accept other dealership GMC cou More

by Bobbyo11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Mar 15, 2021 -

Mark Christopher Auto Center responded

Bobby, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 13, 2021

Great service. Made the deal happen without issue. Delivered to my front door. This is where I buy. My 3rd purchase better every time. Excellent More

by SSTONE5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 12, 2021

I got on line looking for a SUV. I saw one that interested us. But my wife is in need of hip surgery and can't walk to much. So I asked if they can have the car ready to test drive it as soon as po More

by ASAFISH69@ail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

...
641
...