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Mark Christopher Auto Center

Ontario, CA

4.5
10,096 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,096 reviews

January 13, 2021

My vehicle heater needed repair. I scheduled an appointment and took my car in at the appointed time. They took my car right in, made repairs and called me to come get it in pretty short order. S More

by Happy-Cus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
Jan 13, 2021 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Sandra was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2021

Had a wonderful experience with our sales person Alex. He showed us all the bells and whistles and we drive home with a beauty! We felt we received a great deal for our purchase. Would recommend Alex fo More

by RIVERKAT99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this review. We are pleased to hear that Alex was able to provide an efficient and overall positive experience. We look forward to working with you again in the future! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

January 13, 2021

I scheduled service appointment for 930am. They took my vehicle in 1hr later!! So my question is what’s the whole point of having set an appointment days prior!! And while I was waiting for them to take I More

by Guidoslandscape
Recommend Dealer
No
Employees Worked With
Matt Torres
Jan 13, 2021 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2021

This was best purchase experience i have had at any car dealership. Jason Ho was alot of help answered every questioned i had and made it a fast and easy process. Thanks again. More

by OLIVARES32688
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Mark Christopher Auto Center responded

Thank you for your great review! We're glad to have Jason on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

January 13, 2021

Alex and Sam Abdelmesseh dishonest took advantage of my tiredness and age trick me on warranty put 3000+ on my contract let me signed I’m so sad and disappointed with dishonesty More

by NENNETTE79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex and Sam Abdelmesseh finance manager
Jan 19, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

Jan 20, 2021 -

NENNETTE79 responded

I really want to speak with somebody that can be trusted because every time I’m driving my car it reminds of my bad experience with your people but I’m not sure who to talk anymore

January 13, 2021

The service representative was professional ,courteous, and knowledgeable. The mechanic made sure the new parts were good prior to installation. The repairs are completed near estimated time. The se More

by Daniel West
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fietes
Jan 15, 2021 -

Mark Christopher Auto Center responded

Daniel, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2021

Service department was very polite and helpful and yes we'll be taking our car back They were very prompt with there service so we were very pleased Again thank you. More

by none3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Elias Barragan
Jan 15, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2021

Not satisfied had to take care back 2 times for the same problem and still having same problem today they say bring it back in the morning More

by Roxiej0320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Frank Villalobos, Matt Torres
Jan 19, 2021 -

Mark Christopher Auto Center responded

Roxie, we appreciate you sharing your experience with us at Mark Christopher Auto Center. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2021

Well they had my car for 11 days, it was not suppose to take that long. When we finally got back it wasn’t washed, as promised, we asked it so they did a horrible job, the back area looked as if they threw More

by RNINCHARGE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 13, 2021 -

Mark Christopher Auto Center responded

We appreciate you sharing your experience with us at Mark Christopher Auto Center. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2021

I had asked them to listen for a whistling noise that they could not "verify" but I heard as soon as I got on the freeway. Slightly disappointing since it had taken me a while to get an appointment and More

by bergstromfrisella
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres, DAS Admin
Jan 13, 2021 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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