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Mark Christopher Auto Center

Ontario, CA

4.5
10,141 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,141 reviews

October 29, 2020

The only dealer that knows what my car wants is mark Christopher servive though the care and service of Nabu. He's a great asset to your team dont lose him More

by TEE-NEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
nabu
Oct 29, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2020

Very nice dealership with great employees. Buying a car was quick and easy. I highly recommend buying a car from this dealer. Thank you very much. More

by JACOBECHIRIBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Mark Christopher Auto Center responded

Jacob, we can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 28, 2020

Great people, great dealer, great deal. Thanks again for finding and reaching out about the truck I wanted. Will be a returning customer. Thanks you More

by Franjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaunito, Mike Cagey, Gerald Waters, Frank Villalobos, Tony Catalano, Matt Torres, DAS Admin
Oct 29, 2020 -

Mark Christopher Auto Center responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 28, 2020

I’m bought my 2017 Silverado brand new in 2018 from you guys and so pleased that I did. “GREAT TRUCK and the service that I get is GREAT” to. THANKS!!!!!!! More

by J.SWEATT01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 29, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2020

Tony was great to work with and great communication with follow up even late at night. Being in customer service it would have been nice to see upper management acknowledge the purchase and say thank you More

by BOBBYSHOEMAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Catalano
Oct 29, 2020 -

Mark Christopher Auto Center responded

Hello Bobby, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Tony was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 28, 2020

She was the best!! Great service, she took care of me. The price was a little high but great service! Thank you for your help More

by JD Moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
Oct 29, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2020

Poor service. No shuttle, loaner, or rental to use. Wanted to leave me stranded for a week to get parts for my brand new broken truck. I’m from out of town and there’s no excuse for the lack of custome More

by Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Oct 30, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide our dealership with feedback about your experience, Sean. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2020

Had my suv towed to mark christopher due to a battery, over 24 hours later, i was told it may be done that day (2nd day). The rep didnt call me back after the “diagnostic” to tell me whether there were ad More

by ROBERTOTAVAREZ1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jackie
Oct 30, 2020 -

Mark Christopher Auto Center responded

Roberto, we appreciate you sharing your experience with us at Mark Christopher Auto Center. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Nov 02, 2020 -

ROBERTOTAVAREZ1 responded

Appreciate you reaching out Jeff but if you look over my service hsitory, oil changes take an average of 3-4 hours, replacing the rubber seal on the back drivers side door, the same. Each time I go, Im told an hour so I sit in the lobby only to get pissed because everytime I asked, Im told "Theyre wrapping up the service on your suv" and it still takes 1-2 hours to get the truck back. Most of the customers sitting in the waiting area (before covid) would be just as irritated as me over the wait time for their own vehicles. This last time was the final straw. Its not something you can fix, its a pattern of negligence and utter disregard for customer service.

October 28, 2020

Jimmey Dailey was great to deal with. I will Be a returning customer because of him. Such a great experience. Thank you for making this purchase easy. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmey
Oct 29, 2020 -

Mark Christopher Auto Center responded

Scott, we appreciate you for taking the time to give us such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 27, 2020

Your dealership is extremely mismanaged. No accountability. I was promised to have my car done by 430 pm, but vehicle was not ready. I was not given a timely rental vehicle, and was forced to s More

by 1033
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos, Matt Torres
Oct 27, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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