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Juan Fletes
Juan Fletes
Service Advisor
Mark Christopher Auto Center
2131 E Convention Center Way
Ontario, CA 91764
95 Reviews
95 Reviews
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95 Reviews of Juan Fletes
October 09, 2026
Chelsea is a great person to work with. She’s extremely knowledgeable in her field. It’s been a breeze to get in for service through text or call. She’s personable and poignant. I won’t go She’s extremely knowledgeable in her field. It’s been a breeze to get in for service through text or call. She’s personable and poignant. I won’t go anywhere else for our Cadillac service and they have earned me as a lifelong customer for all future sales. More
by DBGALLEANO
Verified CustomerOther Employees Tagged: Sam Fakhouri, Jeff Rizzi, Dino Picanzo, Chelsea Jose, Avo Injian, Cesar Luna, Lloyd Beardsley, Frank Vera
October 08, 2026
When my vehicle was brought to be when the service was done, my steering wheel had grease or oil marks. When I asked the guy about it he said it was like that when he brought it from the shop. So I went t done, my steering wheel had grease or oil marks. When I asked the guy about it he said it was like that when he brought it from the shop. So I went to the service area and everyone there just kept pointing fingers at each other not saying who to talk about this More
by Roblez213
Other Employees Tagged: Jeff Rizzi, Dino Picanzo, Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Avo Injian, Javier Juarez, Cesar Luna
October 05, 2026
Juan has always been great but I was told my car had multiple issues which some were correct but I was told my negative battery cable was bad a ball joint and some bushings. I am a heavy equipment mecha multiple issues which some were correct but I was told my negative battery cable was bad a ball joint and some bushings. I am a heavy equipment mechanic but don’t have the time or the want to work on my own vehicles but due to the price and work I decided to handle it myself and I am glad I did because after replacing my battery cable the old cable tested good and out of everything else quoted only my battery and wheel bearing were bad. I am willing to pay dealer pricing but not if I am not getting dealer quality work or service. I understand technicians are getting hard to come buy but there is no excuse for screwing customers. More
by williamsbyph
September 23, 2026
Check-in was a bit longer than expected. Service writer Provided clarity and transparency on questions asked. Over all smooth experience. Service writer Provided clarity and transparency on questions asked. Over all smooth experience. More
by luis.nunez812
Other Employees Tagged: Jeff Rizzi, Dino Picanzo, Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Avo Injian, Javier Juarez, Cesar Luna
September 08, 2026
Had a great experience at Mark Christopher chevrolet. Customer service was excellent. Communication was great. Customer service was excellent. Communication was great. More
by alana463
Other Employees Tagged: Dino Picanzo
September 06, 2026
My truck leaked oil all over our paver driveway. Never been an issue before, never had a leak. Now have to find the leak where you guys messed it up. Never been an issue before, never had a leak. Now have to find the leak where you guys messed it up. More
by buttonfly91701
Other Employees Tagged: Jeff Rizzi, Dino Picanzo, Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Avo Injian, Javier Juarez, Cesar Luna
September 02, 2026
Takes forever for anyone to acknowledge you’re there. No body meets you when you pull up like other GM dealerships. When you walk into the office area several people sitting at computers or their phones. No body meets you when you pull up like other GM dealerships. When you walk into the office area several people sitting at computers or their phones. One person helping a customer. Had to wait for the one person helping someone to finish and finally ask me what I’m here for. Everyone else never even looked up. No communication on the status of my truck without me having to reach out and ask. More
by davidblock614
Other Employees Tagged: Jeff Rizzi, Dino Picanzo, Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Avo Injian, Javier Juarez, Cesar Luna
August 30, 2026
I've been coming here for over 9 years, and never had the experience I've experienced with the service Department and my high mileage vehicle. experience I've experienced with the service Department and my high mileage vehicle. More
by RICOSFEET
Other Employees Tagged: Jeff Rizzi, Chelsea Jose, Nobu Damon
