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Juan Fletes

Overview Reviews (91)

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Juan Fletes

Service Advisor

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.7

91 Reviews

Overview Reviews (91)

4.7

91 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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91 Reviews of Juan Fletes

September 09, 2026

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Employee Rating

Appreciate the Saturday availability even when it is first come first serve. Juan Fletes is an amazing service advisor! first come first serve. Juan Fletes is an amazing service advisor! More

by fzelayaii

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Sep 10, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I’m thrilled to hear that you appreciated our Saturday availability and that Juan provided you with excellent service at Mark Christopher Auto Center. We strive to offer the best experience for our customers, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 08, 2026

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Had a great experience at Mark Christopher chevrolet. Customer service was excellent. Communication was great. Customer service was excellent. Communication was great. More

by alana463

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Dino Picanzo

Sep 08, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Alana! I’m thrilled to hear that you had a great experience at Mark Christopher Auto Center and that our customer service and communication met your expectations. I appreciate your feedback, and we hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 06, 2026

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My truck leaked oil all over our paver driveway. Never been an issue before, never had a leak. Now have to find the leak where you guys messed it up. Never been an issue before, never had a leak. Now have to find the leak where you guys messed it up. More

by buttonfly91701

Verified Customer

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Recommend Dealer

Other Employees Tagged: Jeff Rizzi, Dino Picanzo, Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Avo Injian, Javier Juarez, Cesar Luna

Sep 07, 2026 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your frustration regarding the oil leak from your truck, and I appreciate your feedback. Unfortunately, based on the name you have provided in this post, we are unable to find any customer information in our system or visit to our location. So, if you would please, reach out to me directly, and I would be happy to discuss thisfurther with you. I am here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 02, 2026

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Takes forever for anyone to acknowledge you’re there. No body meets you when you pull up like other GM dealerships. When you walk into the office area several people sitting at computers or their phones. No body meets you when you pull up like other GM dealerships. When you walk into the office area several people sitting at computers or their phones. One person helping a customer. Had to wait for the one person helping someone to finish and finally ask me what I’m here for. Everyone else never even looked up. No communication on the status of my truck without me having to reach out and ask. More

by davidblock614

Verified Customer

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Recommend Dealer

Other Employees Tagged: Jeff Rizzi, Dino Picanzo, Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Avo Injian, Javier Juarez, Cesar Luna

Sep 02, 2026 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback, David. I appreciate your input regarding your experience at Mark Christopher Auto Center. I understand that timely communication and acknowledgment are vital, and we strive to improve in these areas. Please feel free to reach out to me directly to discuss your concerns further. Your insights help us enhance our service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 30, 2026

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I've been coming here for over 9 years, and never had the experience I've experienced with the service Department and my high mileage vehicle. experience I've experienced with the service Department and my high mileage vehicle. More

by RICOSFEET

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Jeff Rizzi, Chelsea Jose, Nobu Damon

Aug 30, 2026 -

Mark Christopher Auto Center responded

Thank you for your feedback. I appreciate your loyalty to Mark Christopher Auto Center over the past nine years. It's important to me to hear about your experience with our service department and your high mileage vehicle. If you have specific concerns or would like to discuss your experience further, please feel free to reach out to me directly. I am here to help and ensure a great experience moving forward. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 26, 2026

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Great experience. This was our 3rd vehicle bought from Mark Christopher Chevy. We will be back for our next vehicle. This was our 3rd vehicle bought from Mark Christopher Chevy. We will be back for our next vehicle. More

by RRBOWYER

Verified Customer

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Recommend Dealer

Yes

Aug 27, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I truly appreciate your loyalty and am thrilled to hear about your great experience with us at Mark Christopher Auto Center. We look forward to assisting you again for your next vehicle. Safe travels until then! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 20, 2026

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It is because of the service department that I am so loyal that I continue to come to MCAC loyal that I continue to come to MCAC More

by JOHN.EWART

Verified Customer

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Recommend Dealer

Yes

Aug 20, 2026 -

Mark Christopher Auto Center responded

Thank you for your kind words, John! I’m thrilled to hear that our service department has earned your loyalty to Mark Christopher Auto Center. We strive to provide the best service possible and appreciate your continued trust in us. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 13, 2026

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Excellent Service I had my 2025 Silverado 1500 3. 0L Duramax serviced here, and Juan Fletes did an outstanding job as my service advisor. He was professional, knowledgeable, and kept me updated throug 0L Duramax serviced here, and Juan Fletes did an outstanding job as my service advisor. He was professional, knowledgeable, and kept me updated throughout the entire process. Everything was handled smoothly, and I really appreciated the level of communication and customer service. I highly recommend Juan and the service department! More

by RAMIMAHROOM279

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Greg Hess, Sam Fakhouri, Jason Ho, Jeff Rizzi, Nate Heath, Dino Picanzo, Avo Injian, Sam Abdelmesseh, Lloyd Beardsley

Aug 14, 2026 -

Mark Christopher Auto Center responded

Thank you for your review, Rami! I’m happy to hear you had an excellent experience with your 2025 Chevrolet Silverado 1500 at Mark Christopher Auto Center. Juan is indeed a valuable member of the team, and it's great to know he provided you with the professional and attentive service you deserve. We appreciate your recommendation and look forward to seeing you again for your future service needs. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 10, 2026

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Bought our Denali and had a great sales team, when we took the truck to get its first oil change we were very happy with the service team and how quickly they got the truck back To us took the truck to get its first oil change we were very happy with the service team and how quickly they got the truck back To us More

by AANDNTRUCKING

Verified Customer

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Recommend Dealer

Yes

Aug 11, 2026 -

Mark Christopher Auto Center responded

Thank you for your review! I’m glad you had a great experience with our sales team at Mark Christopher Auto Center, and that you were pleased with the service during your Denali's first oil change. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 10, 2026

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Bought our Denali here and had a great sales person additionally recently took my car to get the first oil change and was very happy with the service. additionally recently took my car to get the first oil change and was very happy with the service. More

by AANDNTRUCKING

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 11, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I’m thrilled to hear you had a great experience buying your Denali and that you were satisfied with our service during your first oil change. We look forward to assisting you again at Mark Christopher Auto Center in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932