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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,344 Reviews

6,344 Reviews of Mark Christopher Auto Center - Service Center

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August 27, 2025

Great staff and service. Everyone is helpful and treat you like family. Car is finished on time and looking brand new. More

by KELZBENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rigo
Aug 27, 2025 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! I am thrilled to hear that you had a great experience at Mark Christopher Auto Center. It's our goal to treat our customers like family and provide top-notch service. We're glad your car was finished on time and looks brand new! We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 27, 2025

Car is up and running like new, took a lil while but it’s all good now More

by JOELMADRID1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Mark Christopher Auto Center responded

Thank you for your review, Joel! We appreciate your patience during the process and are glad to hear that your car is running like new now. If you have any further questions or need assistance, feel free to reach out to us at Mark Christopher Auto Center. We look forward to serving you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 27, 2025

The pickup process needs improvement. It took an hour to pick up a finished vehicle. After 30 minutes of waiting I checked to see what the holdup was and they told me it was being washed More

by jasonv4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in sales. Eddie in service
Aug 28, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Jason. I understand your concern regarding the pickup process at Mark Christopher Auto Center and appreciate your feedback. It’s important to us to ensure a smooth experience for our customers, and we will review your comments to address these issues. If you have any further concerns or would like to discuss this matter, please feel free to contact me directly. Thank you for your patience, and we hope to serve you better in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 25, 2025

My car is less than 4 mo. old, the backup car a stopped working, was told to ask for a specific person on arrival, that person was not there, was told need to order part would More

by vwilson33
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No specific person
Aug 26, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience. I understand your concern with the delay in getting the backup camera repaired on your new car and the challenge of waiting for updates. At Mark Christopher Auto Center, we are committed to keeping our customers informed and ensuring repairs are completed as quickly as possible, and your feedback is a helpful reminder of that. If you’d like to talk more about your repair, please feel free to contact me directly. Your concerns are important to us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 24, 2025

Thank you Nobu! !!!!!!!!!!!!!!!!!!!!!!!! i have been saying forever how amazing Nobu is. And once again, just had car come out of service and he is the Best of the B More

by MDSDOLL2@aol.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Duffy
Aug 25, 2025 -

Mark Christopher Auto Center responded

Thank you, Lisa! I truly appreciate your kind words about Nobu and the exceptional service he provides at Mark Christopher Auto Center. It's wonderful to hear that you were impressed with the quick turnaround on your vehicle. We hope to see you again soon, and thank you for being a valued customer! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 23, 2025

Expected my truck to be there for a few days but Javier took care of me and received my truck the next day. Thank you! More

by JMOLINAJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind words! I'm glad to hear that Javier was able to assist you and get your truck back to you so quickly at Mark Christopher Auto Center. Your satisfaction is our priority, and we appreciate your feedback. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 22, 2025

Javier was friendly and answered my questions. He did exactly as he said he would. Process with him was smooth More

by FIVEUNGERGIRLS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Picanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dario Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Fletes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback! I'm glad you had a smooth experience with Javier at Mark Christopher Auto Center. We look forward to assisting you on your next visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 22, 2025

Brought my CTS in for service on the pop-up navigation but unfortunately GM no longer makes this replacement part, but Chelsea recommended and called a 3rd party vendor that is a mobile unit that will be More

by hartofharts
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! I'm happy to know that Chelsea was able to assist you with your CTS service and find a solution for the pop-up navigation issue. We appreciate your positive feedback and are always here to help. We look forward to seeing you again at Mark Christopher Auto Center. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 21, 2025

Upon purchase of my car in July 2025 I have not been the happiest with the follow up service. More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No specific employee just the overall follow up has not been the best so far
Aug 21, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback, AJ. I appreciate you taking the time to share your experience with us regarding the follow-up service after your car purchase at Mark Christopher Auto Center. It’s important to us that our customers feel supported throughout their ownership journey. Please feel free to reach out to me directly so I can discuss your concerns further. We are here to help and improve your experience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 21, 2025

I took my vehicle to Sierra Chevrolet five times and they said there was not an issue. I took it over to you guys talk to Avo and he had it fixed within four days. I would recommend you guys any day of the w More

by mike@thealarmbiz.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Mark Christopher Auto Center responded

Thank you so much, Mike! I'm glad to hear that Avo was able to resolve the issue with your vehicle in just four days. Your recommendation means a lot to us at Mark Christopher Auto Center. We hope to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932