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Chelsea Jose

Overview Reviews (143)

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Chelsea Jose

Cadillac Service Advisor

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.8

143 Reviews

Overview Reviews (143)

Dealership Experience

2 yrs, 6 mos

Industry Experience

15 yrs, 5 mos

Languages Spoken

English

4.8

143 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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143 Reviews of Chelsea Jose

August 30, 2026

Dealership Rating

Employee Rating

I've been coming here for over 9 years, and never had the experience I've experienced with the service Department and my high mileage vehicle. experience I've experienced with the service Department and my high mileage vehicle. More

by RICOSFEET

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Rizzi, Nobu Damon, Juan Fletes

Aug 30, 2026 -

Mark Christopher Auto Center responded

Thank you for your feedback. I appreciate your loyalty to Mark Christopher Auto Center over the past nine years. It's important to me to hear about your experience with our service department and your high mileage vehicle. If you have specific concerns or would like to discuss your experience further, please feel free to reach out to me directly. I am here to help and ensure a great experience moving forward. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 27, 2026

Dealership Rating

Employee Rating

Good job. Responsive and helpful. Good communication. Thanks for the help on this oil change Responsive and helpful. Good communication. Thanks for the help on this oil change More

by TONY@ALLIEDCRE.COM

Verified Customer

Recommend Dealer

Yes

Aug 27, 2026 -

Mark Christopher Auto Center responded

Thank you for your kind words, Tony! I'm glad to hear that you had a positive experience with our team at Mark Christopher Auto Center. It’s great to know that we could assist you with your oil change. I appreciate your feedback, and we look forward to helping you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 26, 2026

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Employee Rating

I want to thank Chelsea Jose for always offering me the very best service. You all have a great person working for you. very best service. You all have a great person working for you. More

by WBUNTON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 27, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I truly appreciate your kind words about Chelsea and am thrilled to hear that you received the best service at Mark Christopher Auto Center. We look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 22, 2026

Dealership Rating

Employee Rating

Disappointing service for it being a “Cadillac” dealer. I get better service when I go to Nissan, Infiniti, and Mercedes dealer. I get better service when I go to Nissan, Infiniti, and Mercedes dealer. More

by RICARDO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Aug 23, 2026 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback, Ricardo. I understand your concerns regarding the service experience at Mark Christopher Auto Center. We strive to provide exceptional service, especially for our Cadillac customers, and I appreciate your insights. Please feel free to reach out to me directly so we can discuss your experience further. Your satisfaction is important to me, and we hope to improve in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 17, 2026

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Employee Rating

Brought my car in for a second time for check engine light and they did not have a loaner vehicle available. Also was told my car was whistling because there were micro cracks in the brakes so I allowed light and they did not have a loaner vehicle available. Also was told my car was whistling because there were micro cracks in the brakes so I allowed them to fix the brakes which costed over a thousand dollars. The brakes are once again squeaking, and at times I hear a grinding sound. Not happy with this dealer at all and will NEVER buy another Cadillac. More

by stephaniejs2488

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Aug 17, 2026 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Stephanie. I understand your concerns regarding the check engine light and the issues with your brakes. It's important to us that you feel satisfied with the service provided at Mark Christopher Auto Center. If you could reach out to me directly, I would like the opportunity to discuss your situation further. Your feedback is appreciated, and we hope to regain your trust in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 13, 2026

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Employee Rating

Helpful, kind, understanding and considerate to customers. Good communication about service needs on vehicle. Chelsea is excellent and always know she will do her very best to accommodate needs of customers. Good communication about service needs on vehicle. Chelsea is excellent and always know she will do her very best to accommodate needs of customer. More

by E&D

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 13, 2026 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful feedback! I’m thrilled to hear that you had a positive experience at Mark Christopher Auto Center. Chelsea truly exemplifies our commitment to excellent customer service, and I’m glad to know she was able to meet your needs. We appreciate your support and look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 08, 2026

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Employee Rating

Chelsea has been a great help to resolving the issues of my car. I appreciate her help and her updates.. my car. I appreciate her help and her updates.. More

by LOU1515

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 08, 2026 -

Mark Christopher Auto Center responded

Thank you for your kind words, Lou! I’m pleased to hear that Chelsea was able to assist you with your car and keep you updated throughout the process. At Mark Christopher Auto Center, our team strives to provide excellent service, and I appreciate your feedback. We look forward to seeing you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 03, 2026

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Employee Rating

Everyone was very helpful. The serviced and fixed my car to my standards & everything was clearly noted at check out. The serviced and fixed my car to my standards & everything was clearly noted at check out. More

by michellebeans

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Rizzi, Dino Picanzo, Nobu Damon, Jackie Klosky, Tony Lopez, Avo Injian, Javier Juarez, Cesar Luna, Juan Fletes

Aug 03, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Michelle! I’m delighted to hear that everyone at Mark Christopher Auto Center was able to meet your standards and provide clear communication during your visit. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 03, 2026

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Mark Christopher service staff is friendly, helpful Just wish it didn’t take 4 hrs for an oil change Just wish it didn’t take 4 hrs for an oil change More

by roller_mama1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nobu Damon

Aug 03, 2026 -

Mark Christopher Auto Center responded

Thank you for your feedback! I’m glad to hear that you found the service staff at Mark Christopher Auto Center to be friendly and helpful. I appreciate your patience during your oil change and understand that 4 hours is longer than expected. Please feel free to reach out to me directly if you have any further concerns. We hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 29, 2026

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Employee Rating

For a first-time customer there was no communication on where to check-in outside or inside of service center. Other dealerships come out to greet customer and take keys etc. better info on appt email woul where to check-in outside or inside of service center. Other dealerships come out to greet customer and take keys etc. better info on appt email would be helpful. Agent did advise of wait time however, at the extended time better communication of car status if wait time has exceeded would also be helpful. Besides what was noted on paperwork, no one updated to what was included with service. Not upset just a new customer of Buick. More

by VERONICA.RESENDIZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 29, 2026 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Veronica. I appreciate your feedback regarding the check-in process and communication during your visit to Mark Christopher Auto Center. It's important to us that you feel informed and supported, especially as a new customer. I will certainly take your suggestions into account to improve our appointment emails and communication regarding service updates. If you have any further concerns or questions, please don’t hesitate to reach out to me. We hope to serve you better in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932