Mark Christopher Auto Center - Service Center

Leslie was awesome 🤩 just thought it was strange no one reached out after a few days, and wish you (and others) had later hours, but everything was fine. Polite, professional, arranged an after hours pick reached out after a few days, and wish you (and others) had later hours, but everything was fine. Polite, professional, arranged an after hours pick up with sales, and glad it was covered under warranty. More

First time getting service done in this location, and personelle were extremely helpful and friendly. Service on my car was also quick. personelle were extremely helpful and friendly. Service on my car was also quick. More

Took in my truck for a 2 Recalls & an AC problem. When I got the Truck back my phone charging port wasn't working & my liftgate was not working. It appears whatever work was done caused a short circu When I got the Truck back my phone charging port wasn't working & my liftgate was not working. It appears whatever work was done caused a short circuit. Multiple fuses were blown. I had to take my truck back & when I got the truck back the Liftgate still had problems & my phone charging port was still not working despite the service tech saying it was working. He basically was looking at the car lighter and didn't check my actual phone charging port. More

Terrible customer service and have had to come back to have my vehicle serviced 3 times in the last month for the same issue. have my vehicle serviced 3 times in the last month for the same issue. More

My rep that checked me in was kind, courteous, and very professional. From the moment I got there I felt like I was in good hands. The service took a little longer I thought but not by much and someon very professional. From the moment I got there I felt like I was in good hands. The service took a little longer I thought but not by much and someone checked in to give me a head up on what was going on with my car. More

Amazing service from Leslie very profesional she was very helpful and keep us posted all times helpful and keep us posted all times More

Everyone was very courteous. My service manager was very thorough and explained the findings and price. Very helpful. My service manager was very thorough and explained the findings and price. Very helpful. More

THE BEST VERY POLITE TEAMWORK ,I LOOK FORWARD TO YEARS OF GREAT SERVICE, EVER TIME I COME HERE THEY TREAT ME AS IF IM IMPORTANT GREAT SERVICE, EVER TIME I COME HERE THEY TREAT ME AS IF IM IMPORTANT More

I have been getting both of my vehicles services at Mark Christopher Cadillac for several years and I normally will not write negative feedback, however, this time I felt it was necessary. I made a service Christopher Cadillac for several years and I normally will not write negative feedback, however, this time I felt it was necessary. I made a service appointment for Wednesday, August 9th, for 8:10 AM, to get an oil & lube and a tire rotation. A simple service which should not have taken more than 2 hours, as it has in the past. After waiting for 2 plus hours, I had to ask the status of my vehicle twice and on the second request was advised that my vehicle would be ready in 15 minutes. Thirty minutes later, I still did not have my vehicle. I inquired again with the cashier and the young lady informed me that in was just finished. She asked me if I wanted to have my car washed and that it would be another 20 minutes to complete the wash. Of course a declined the offer. While waiting for my paperwork to be completed, I was advised that the service technician had indicated that my two rear tire pressure sensors were weak. I thought this was unusual because I had just replaced all 4 sensors approximately 6 months prior. When I received my vehicle at approximately 11:30, I noticed that the information center on my dashboard indicated no readings for any of my sensors/tires and just showed green dashes. I drove to America's Tires where I had purchased the new tires and sensors and they informed me that the sensors had not been calibrated after the tire rotation. America's Tires, performed the necessary calibration and indicated that all sensors were calibrated and working properly. I was extremely disappointed in the service I received from Mark Christopher Cadillac, especially after so many years of positive and excellent service. It should not have taken 3 & 1/2 hours for an oil & lube and tire rotation and the technician should have calibrated the tire sensors after the tire rotation. I am seriously considering driving the extra distance to get my vehicle service needs at another Cadillac dealership. More

Juan was my service advisor and he kept me informed of my truck and the work being performed. He invited me to ride with the technician so that I could point out the specific problem I was having. Upon picki truck and the work being performed. He invited me to ride with the technician so that I could point out the specific problem I was having. Upon picking up my vehicle, I pointed out a small problem to the technician in which he checked out on the spot. More