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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,254 Reviews

6,254 Reviews of Mark Christopher Auto Center - Service Center

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October 21, 2023

Best experience, great customer service, met every need of mine… most importantly quick and easy! I would do it all over again! Thank you Nick! You are amazing. I didn’t think I would leave with the car I More

by sandrapviramontes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Mark Christopher Auto Center responded

Sandra, thank you for your feedback. It's fantastic to know that we were able to make your purchase incredibly easy and quick. I look forward to working with you again in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 20, 2023

Excellent service department. Service writer was courteous and extremely helpful and knowledgeable. Waiting areas were very comfortable and clean. Highly recommend. More

by tkrossman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis, Erica
Oct 23, 2023 -

Mark Christopher Auto Center responded

To say thank you is not enough! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Mark Christopher Auto Center again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 19, 2023

The employees/point of contact were. Extremely rude and not helpful. Service was not done as promised. Over all bad experience!! More

by justincalstarmobile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Hess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us your review, Justin. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 18, 2023

GOOD WORK & GOOD SEVICES VERY HELPED WE SERVICES THANKS YOU 100 % GOOD SERVICES & SALESMAN GOOD More

by MAGANA6898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with the team and we look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 18, 2023

They did a good job service wise avo helped me out , but I don’t understand why they don’t wash your car like all the other dealerships around , couple years ago they said no washing of cars due to COVID we More

by ashifflet95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Oct 20, 2023 -

Mark Christopher Auto Center responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and encourage you to contact me if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 17, 2023

My 2021 Silverado Diesel truck has a bad coolant valve. It’s under warranty. Mark Christopher said they couldn’t find one within driving distance. Told me nothing they can do because part in unavailable More

by AudiOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos
Oct 18, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 16, 2023

Great customer service! We had a great experience purchasing a vehicle here. Bryan Morales was a great salesman who helped us out. More

by malissa.ochoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Mark Christopher Auto Center responded

Malissa, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give me a call. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 15, 2023

When I picked up truck and got home covers for battery were not on. They were sitting off to the front glad they did not fall out to ground Mechanic needs To be more aware Of what is happening More

by Dman1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie was wonderful in your service area and very helpful
Oct 18, 2023 -

Mark Christopher Auto Center responded

I appreciate you taking the time to share your experience with our service department. Here at Mark Christopher Auto Center, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Oct 28, 2023 -

Dman1981 responded

What do you want me to respond to the fact I spent 585 dollars and put the parts on myself and it did not fix the problem Or the fact the mechanic left the the covers off and we’re laying under the hood Lot of money for xxxxty service

October 13, 2023

Whenever I take it one of my work trucks, it takes at least three days before they even check to see what is wrong with it then another 3 to 4 days to attempt to repair and then within a week. I still ha More

by BEN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
Oct 16, 2023 -

Mark Christopher Auto Center responded

We appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 12, 2023

Very clean location. Pleasant staff and accomodating. Good service. Nobu was especially pleasant to work with. He kept me well informed regarding the parts I needed for More

by JGREENVEND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Mark Christopher Auto Center responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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