Mark Christopher Auto Center - Service Center

I had a 7am appointment for an Oil change and it took 3hrs. When I showed up they offered a car wash. Once I’m called to the cashier 3hrs later the young lady asked me would I like my car washed. So n 3hrs. When I showed up they offered a car wash. Once I’m called to the cashier 3hrs later the young lady asked me would I like my car washed. So now you’re telling me I have to wait another 15-30 minutes for my vehicle to be washed. I didn’t have that kind of time because I had an appointment I had to be to In Bloomington at 1030am and showed up late. It was ridiculous, people showed up after me in the waiting room and were called that their car was ready before me. I will never use Mark Christopher Cadillac Service again. More

Great at keeping us informed. They could not fix the issue and therefore did not charge us. We were so thankful and surprised! They could not fix the issue and therefore did not charge us. We were so thankful and surprised! More

Great interaction between the service department and myself. The team did an incredible job keeping me updated on the status of my vehicle. I really appreciate the attention to detail and customer servi myself. The team did an incredible job keeping me updated on the status of my vehicle. I really appreciate the attention to detail and customer service. I will be back for all my GMC needs More

Very helpful Did everything they said they were going to do. And explained everything to me do. And explained everything to me More

Always friendly and professional. Ray has been my service tighter for years. No happy about the cost of service or repairs these days. Ray has been my service tighter for years. No happy about the cost of service or repairs these days. More

Need better signage to direct customers driving in to which side of the facility is service for Cadillac/Buick and Chevrolet/GMC. which side of the facility is service for Cadillac/Buick and Chevrolet/GMC. More

Great service and communication on status of parts. Took time to listen to all details when we were explaining issue. Took time to listen to all details when we were explaining issue. More

The customer service at this dealership could be better. I went in for warranty work that required the vehicle to be at the facility for a week. Wasn’t offered a loaner vehicle for the time is was in for re I went in for warranty work that required the vehicle to be at the facility for a week. Wasn’t offered a loaner vehicle for the time is was in for repair. When I went to pick up the vehicle, it was extremely dirty. Most service facilities will wash your vehicle upon pickup. Would recommend another dealership for service work More

This dealer is great. Julie in service is a great advisor. She got me in and out quickly and was able to help solve my problems. Julie in service is a great advisor. She got me in and out quickly and was able to help solve my problems. More

Julie E is great. She knows what is needed no matter what type of vehicle you have. Sandra the dispatcher was nice when I talked with her as she was getting my car pul She knows what is needed no matter what type of vehicle you have. Sandra the dispatcher was nice when I talked with her as she was getting my car pulled around. More