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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,036 Reviews
Call Service Center (815) 459-4000

1,036 Reviews of Martin Chevrolet - Service Center

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December 01, 2024

Ralph always takes care of my needs. Very professional an I always look forward to coming to Martins Chevrolet. Plan on buying a new car in the next coming months. I know Ralph will set More

by Stoutrm@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Martin Chevrolet responded

Thank you for the wonderful review! Our team is always here to provide the same great service whenever you need assistance or are looking for another vehicle. Don’t hesitate to reach out if there’s anything else we can help with. Take care and hope to see you again soon! -Martin Chevrolet

November 29, 2024

Very trustworthy, professional, very reliable, excellent communication, very responsive to customer needs, the only dealership service department I use. More

by Bill T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in parts department
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Dec 02, 2024 -

Martin Chevrolet responded

Bill T., Thank you for taking the time to write a review of Martin Chevrolet. We appreciate your business and look forward to serving you again next time. - Martin Chevrolet

November 28, 2024

Outstanding customer service and knowledge! ! Always going out of their way to make a customer happy!! More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Vega
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Dec 02, 2024 -

Martin Chevrolet responded

Chris, Your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!\ -Martin Chevrolet

November 27, 2024

Best service department! I love Martin Chevrolet and all the people there! Greatest dealership around! More

by Di
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Martin Chevrolet responded

Di, We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

November 21, 2024

This was the quickest service stop ever. Chris rocks! He was polite, thorough and friendly. More

by reginagomory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Martin Chevrolet responded

Thank you for your kind words about Chris! He is the newest member of our team and we are so lucky to have landed him here at Martin Chevrolet. Thanks again for your review and we will see you again next time! - Martin Chevrolet

November 21, 2024

Rueben took care of scheduling service and kept me updated on the status of repair. More

by hklang17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Vega
Report | Print
Nov 25, 2024 -

Martin Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience with Ruben here at Martin Chevrolet. Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

November 20, 2024

Ralph was very fast at finding the problem with my truck and I was out in 3 hours. The u Ralphy boy I will see u again More

by Jonmcdeez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Martin Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

November 19, 2024

Don't come to this dealership for service. They had my car for 7 hours before they started working on it only to be told they needed more time and wanted me to leave my car overnight. They wo More

by CPALLEN1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Martin Chevrolet responded

We apologize that we couldn't get to your truck at the scheduled appointment time, and we truly appreciate your understanding. Scheduling work for technicians can be quite challenging, as it's hard to predict the duration of the previous job accurately. We apologize for not being able to carry out your diagnosis within the planned timeframe. If you change your mind and decide to give us another opportunity, please don't hesitate to let us know. We would be more than happy to continue working on your truck. - Martin Chevrolet

November 18, 2024

I have never had an issue when using go in for my oil changes and if I have questions they answer the . More

by suepee79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Martin Chevrolet responded

Thank you so much for your kind words! We're so happy to hear your feedback, and we'll be sure to share it with the team at Martin Chevrolet. If you need anything else or have any questions, feel free to reach out. We're always here to help! - Martin Chevrolet

November 17, 2024

This dealership is awesome always friendly and reasonable priced apologetic when something is wrong I will always return. More

by a.shaver46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Martin Chevrolet responded

We really appreciate your kind words! We're thrilled to share your feedback with the team here at Martin Chevrolet. If there's anything else we can do for you, just let us know. We're here to help! - Martin Chevrolet

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