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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,020 Reviews

1,020 Reviews of Martin Chevrolet - Service Center

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October 31, 2024

Everyone here is great! ! Ruben was on top of letting me know what was wrong, getting approval from warranty to do work. Then keeping me up to date throughout the day. Being More

by brittany.sheetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Vega
Nov 05, 2024 -

Martin Chevrolet responded

Brittany, Thank you for letting us know about your recent service visit and for your kind words about Ruben! We're here to help, so reach out anytime if there's anything else we can do for you. - Martin Chevrolet

October 30, 2024

Everyone in the dealership is super nice and helpful. But they are very slow. It took an hour and a half for a simple oil change and car wash I get that they are complimentary when you purchase a car fro More

by cooperzogg13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ is awesome and always checks in on me when he sees me in the dealership. Can't speak highly enough about him. , Ruben Vega
Nov 06, 2024 -

Martin Chevrolet responded

Thank you so much for sharing your feedback and for your continued support! We totally understand how frustrating it can be when services take longer than expected, and we sincerely apologize for any inconvenience caused. We truly appreciate your understanding and can't wait to make your next visit an amazing experience! - Martin Chevrolet

October 30, 2024

Everything was pretty straight forward. I had one small complaint. It took a little longer than expected. I was told about an hour for the oil change, tire rotation and car wash. It was clo More

by dinod0817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Martin Chevrolet responded

Thank you for letting us know how your recent service visit went and for your patience with us when it took longer than anticipated. We appreciate you choosing Martin Chevrolet and look forward to making your next visit with us a speedy one! - Martin Chevrolet

October 29, 2024

The staff are Friendly, helpful, accommodating to flexible schedules, and fair pricing for most maintenance services More

by ladimeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Martin Chevrolet responded

Thank you so much for sharing your experience with us! If there's anything else we can do for you, just give us a call or drop by anytime. We'd love to help! - Martin Chevrolet

October 29, 2024

The dealership was extremely clean - service advisors were professional and efficient. Waiting room was perfect to get work done while I waiting for the work to complete. More

by bzyz212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Cordt, Patrick Frazier
Nov 05, 2024 -

Martin Chevrolet responded

Your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet

October 29, 2024

The visit dealership was a suprising visit. We had a 8:30 appointment and was taken care of right away. The waiting room was very accommodating. There were tvs on the wall that you can see the More

by mbarnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Vega
Nov 05, 2024 -

Martin Chevrolet responded

We sincerely appreciate your positive review and for choosing Martin Chevrolet. Please feel free to contact us if there is anything further we can assist you with! Take care! - Martin Chevrolet

October 29, 2024

Solid Chevy dealership. Quick and competent service and employees who seem to enjoy their work. More

by lionhound
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Martin Chevrolet responded

Thanks! We appreciate you taking the time to leave us this review and look forward to seeing you again next time! - Martin Chevrolet

October 29, 2024

Well oiled service department! The staff is always courteous & professional. The waiting area is very comfortable & well supplied with refreshments & computers. More

by tkc1272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Martin Chevrolet responded

We're thrilled to hear that you had a great experience with us! Our team works hard to make sure every visit is top-notch, and it's so rewarding to know we hit the mark for you. If there's anything else we can do for you, just let us know! - Martin Chevrolet

October 29, 2024

Martin Chevrolet is easy to work with. AJ is professional and friendly. The service dept was prompt and friendly. More

by donnab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Chiodo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Martin Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Martin Chevrolet! Thank you again for taking the time to let the world know about your positive experience. - Martin Chevrolet

October 27, 2024

No loner cars. Wait is longer then worker tell you. Detailer only shows up on certain days More

by dmdec123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
OC Cardoso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Martin Chevrolet responded

We truly appreciate your feedback, and we're sorry for the frustration that you've experienced due to the lack of communication on our end. We completely understand your concerns, and we're working diligently to deliver better service in the future. Our detail team is available during the weekdays, and we're excited to announce that we're planning to bring back service loaners for 2025. Thank you so much for choosing Martin Chevrolet, and we promise to make your next visit a fantastic one. - Martin Chevrolet

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