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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,021 Reviews

1,021 Reviews of Martin Chevrolet - Service Center

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September 07, 2023

Excellent customer service! Continual update as to status is appreciated- especially texts when I leave the premises. More

by K-AME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Sep 28, 2023 -

Martin Chevrolet responded

Thanks! We always love to hear feedback from our customers and we are glad to hear your service visit went well! Take care and drive safe! - Martin Chevrolet

September 02, 2023

I have an extended warranty on my car, I was charged a fee to reset my airbags. I was told because they didn't do anything they could not charge the warranty, that doesn't seem to be my problem, it was to More

by hoffwalker
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Blake Hill
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Martin Chevrolet responded

We are grateful for your review on your experience with us and delighted that we were able to refund the entire cost of your service visit thanks to your extended service contract. We will keep your service contract in mind for the future. Many thanks for choosing us and thanks for reaching out. - Martin Chevrolet

Oct 03, 2023 -

hoffwalker responded

I am grateful to Blake for making the refund happen. I appreciate him and Martin Chevrolet.

August 28, 2023

Sales department doesn't seem to be pushy. The service department seems to be very good. I first used the service department before I bought anything. They did a good job servicing my old truc More

by WES13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Martin Chevrolet responded

Thanks so much for your positive review and for choosing Martin Chevrolet as your first choice for all your automotive needs! Thank you again for letting our team know how we did! We look forward to helping again in the future. - Martin Chevrolet

August 27, 2023

I felt like there was something wrong with my car but I got a SAFTEY inspection and was relieved that they were very detailed in making sure I had piece of mind More

by k_eady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Martin Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. If you're ever in need of more help, please let us know! - Martin Chevrolet

August 26, 2023

Staff was Friendly and communication was good kept me informed and for my car back quickly. More

by Snodette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Sep 01, 2023 -

Martin Chevrolet responded

We appreciate you letting us know how the service team did! See you again next time! - Martin Chevrolet

August 24, 2023

In for some front end steering work on our 2021 equinox. Blake was very attentive and helpful. Good experience! More

by hoening@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Martin Chevrolet responded

Thank you for your kind words about Blake! We appreciate you letting us know how Blake and the team did and we look forward to helping you out again next time! - Martin Chevrolet

August 23, 2023

Staff is very nice and helpful. I’m always confident that my car is in good hands. More

by gail.garozzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Sep 01, 2023 -

Martin Chevrolet responded

Gail, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! - Martin Chevrolet

August 23, 2023

Excellent and properly priced work. Hats off to them. Everything is working . Appreciated. Keep it up More

by MRitchie7850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Martin Chevrolet responded

Thanks for the great review and for choosing Martin Chevrolet. We look forward to seeing you again next time! -Martin Chevrolet

August 21, 2023

I have never had a bad experience at the Martin Chevy dealership in Crystal Lake. Ralph Stalesky is a great service advisor and Joel Storm is a straight up honest and trustworthy car salesman. Thumbs up! More

by BOB1421
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Martin Chevrolet responded

Bob, Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help! - Martin Chevrolet

August 19, 2023

Great job tuning up my Corvette. It runs excellent again! I’ve heard you’ve got one of the best mechanics and I agree! More

by coasttocoastmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Martin Chevrolet responded

Mike, Thank you for trusting us with your Corvette. We will be sure to pass along your kind comments to Paul and we look forward to helping you again next time! - Martin Chevrolet

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