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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,039 Reviews

1,039 Reviews of Martin Chevrolet - Service Center

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January 28, 2023

The service personnel was extremely nice and respectful, and I appreciated their input about if there was anything that I needed to have done and if there was a problem with my billing, they corrected it im More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Martin Chevrolet responded

Donna, We are so grateful for the trust you have placed in us by allowing us to assist you not only with keeping your vehicle in good condition, but also with correcting our billing mistake. We truly appreciate your business and the kind words you have shared in your review. See you next time! - Martin Chevrolet

January 26, 2023

Dealing with Ralph in the service department was a pleasure he resolved my Truck warranty problem in a very professional manner..! More

by Speed Racer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Martin Chevrolet responded

We will be sure to let Ralph know about your great experience and kind review. We truly appreciate your time, and we hope to see you again soon! - Martin Chevrolet

January 26, 2023

It took a while for the service, but it was well worth the wait :D More

by John Frost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Feb 06, 2023 -

Martin Chevrolet responded

John, Thank you for your patience with us and for taking the time to give us a great rating despite the delay. We appreciate you choosing Martin Chevrolet and look forward to your next visit! - Martin Chevrolet

January 25, 2023

I've been bringing vehicles here for many years and always appreciate the time spent explaining issues and solutions. More

by Lalin54lion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Feb 06, 2023 -

Martin Chevrolet responded

We are grateful that you chose Martin Chevrolet for all your automotive needs and look forward to having the opportunity to serve you again in the future. - Martin Chevrolet

January 24, 2023

The team was friendly and professional from the time I called to set up the appointment throughout the whole experience. I will definitely return More

by djones8199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Feb 06, 2023 -

Martin Chevrolet responded

We are extremely grateful for your feedback and are glad to hear that you appreciate our easy service process. We appreciate your time and look forward to welcoming you back soon! - Martin Chevrolet

January 23, 2023

We came into Martin to look at Electric cars. The management and sales staff made us feel very comfortable and were very patient answering our questions. They offered to us to test drive a used More

by VONECHECK
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Martin Chevrolet responded

We truly appreciate your allowing us to demonstrate our expertise in EVs! We are overjoyed to hear that you had a fantastic experience with our team and hope you are enjoying your new EV! - Martin Chevrolet

January 22, 2023

Service department handled my issues with my brakes promptly and got me back on the road. More

by KARENCZYSCON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Martin Chevrolet responded

Karen, Thank you for the great review. The safety of our guests is always our top priority so thank you for allowing us the opportunity to get your brakes working and get you back on the road! - Martin Chevrolet

January 20, 2023

Brought my 2017 Chevy impala premier to change the tire and my car was damaged You guys had to keep the car for three weeks but when I got the car back the windshield was cracked. the windshield was replac More

by Edwin.Rosario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Martin Chevrolet responded

Edwin, We truly appreciate the fact that you took the time to alert us to your safety concern and spoke to us about it over the phone. We are more than happy to inspect your vehicle once again and will do our utmost to make sure it meets the original equipment manufacturer's specifications. We look forward to seeing you soon. - Martin Chevrolet

Feb 04, 2023 -

Edwin.Rosario responded

I have a schedule appointment for this coming Monday. I’ll need to reschedule due to a family issue. I will call to reschedule thanks in advance Edwin Rosario

January 18, 2023

Service Dept aka Service writers aka Ralph is superior and is always looking out for the customer and explains things completely and communicates timely More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Martin Chevrolet responded

Linda, We are thrilled to have been able to assist you! Our team is dedicated to providing an outstanding experience, and we are so glad that you found this to be the case during your visit. If there is anything we can do for you, please don't hesitate to contact us! - Martin Chevrolet

January 17, 2023

New tires put on in a timely manner. Clean waiting room. Happy with the service. More

by kmarrs99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Martin Chevrolet responded

We are so grateful for your wonderful review! Your kind words mean the world to us, and we know that your time is valuable so thank you for taking the time to share your experience. - Martin Chevrolet

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