Mazda of Palm Beach

Go see Ben K at Mazda of Palm Beach for exceptional service and a positive purchasing experience. service and a positive purchasing experience. More

Exceptional service , very friendly and knowledgeable in his work. He said 1.5 hours and it was definitely 1.5 hours. He was happy to help and listened attentively to my concerns. his work. He said 1.5 hours and it was definitely 1.5 hours. He was happy to help and listened attentively to my concerns. More

I had an exceptional experience with the service advisor Darren! From the moment I walked in, he was welcoming, professional, and attentive to my needs. He took the time to listen to my concerns and ensured Darren! From the moment I walked in, he was welcoming, professional, and attentive to my needs. He took the time to listen to my concerns and ensured that all my questions were answered clearly. His knowledge and expertise were evident, and they kept me updated on the progress of my vehicle throughout the service. The entire process was smooth, and I truly appreciated the level of care and attention I received. I highly recommend him and his service, and I’ll definitely be coming back in the future! More

Both Ben's were knowledgeable and a pleasure to work with. They made a stressful situation seamless. with. They made a stressful situation seamless. More

I had an awesome experience buying my car at the Mazda dealership, all thanks to Nelson! From the moment I walked in, he was super friendly and took the time to listen to what I was looking for. He knows dealership, all thanks to Nelson! From the moment I walked in, he was super friendly and took the time to listen to what I was looking for. He knows his stuff when it comes to Mazdas, and he really helped me figure out which car would be the best fit for me. Nelson wasn’t pushy at all – he was patient, answered all my questions, and made sure I was comfortable with everything before moving forward. The whole process felt easy, and I ended up getting a great deal. If you’re thinking about getting a Mazda, I definitely recommend working with Nelson! More

Terrible Experience with Mazda of Palm Beach – Loyal Customer Betrayed I have been a loyal customer of Mazda of Palm Beach for years, having previously purchased two vehicles from this dealership. I Customer Betrayed I have been a loyal customer of Mazda of Palm Beach for years, having previously purchased two vehicles from this dealership. I recently decided to purchase my leased CX-5 after three years, as I had been thoroughly satisfied with the vehicle. Unfortunately, this decision turned into a complete nightmare from the moment I made the purchase. Shortly after finalizing the sale, I discovered a $3,719.34 price discrepancy between the residual value of my lease contract and the amount that was being financed. I contacted Rob Cook, the sales manager, to clarify the issue. Instead of resolving it, he gave me a vague explanation about “Mazda certified service” fees that weren’t even mentioned in my original contract. He claimed that Mazda certified was mandatory and, without my car being certified by Mazda, I wouldn’t be able to get an extended warranty. None of this was disclosed upfront. He promised to call back within 20 minutes to provide answers, but he never did. I followed up with a detailed email outlining the problem. Rob Cook responded with a voicemail, stating that the general manager would handle it. Days passed with no resolution. When the general manager finally reached out, I was again promised a resolution that Saturday—and once again, nothing happened. This dealership has shown complete disregard for accountability and utter disrespect for their loyal customers. I feel completely swindled by hidden fees and left to deal with their incompetence alone. It’s incredibly disappointing to see how little they value their returning clients. I trusted Mazda of Palm Beach for years, but this experience has completely shattered that trust. After reading this review, I expect someone from Mazda to immediately reach out and resolve this issue once and for all—or I will be warning other potential customers to steer clear. Do not buy from this dealership unless you want your money to disappear into a black hole of deception. More

I want to give a huge shoutout to Nelson for his professionalism and outstanding assistance in helping me purchase my first car. He made the entire process smooth, answered all my questions with pat professionalism and outstanding assistance in helping me purchase my first car. He made the entire process smooth, answered all my questions with patience, and ensured I felt confident in my decision. His knowledge and dedication truly made a difference, and I couldn’t have asked for a better experience. Highly recommend him to anyone looking to buy a car! More

This was my first time buying a car and Nelson was very nice came up to me and got my credit approved with low financing And I was out of there in less than an hour. nice came up to me and got my credit approved with low financing And I was out of there in less than an hour. More