Mercedes-Benz of Annapolis

My wife and I had been looking to buy a car and this dealership had amazing service. We worked with Jim Holthaus and he was not pushy, did not over sell, and was very kind and personable the whole time. dealership had amazing service. We worked with Jim Holthaus and he was not pushy, did not over sell, and was very kind and personable the whole time. We knew what car we wanted, so he took us right to it, showed us everything about it, and let us take it for a spin just the two of us. They even worked with us to give us a great price. Highly recommend this dealership, Jim Holthaus especially! More

Jeff was professional and made our car buying experience flawless!!! He answered all of our questions no matter the time or day! I would definitely do business with Jeff again! Thank you! flawless!!! He answered all of our questions no matter the time or day! I would definitely do business with Jeff again! Thank you! More

Always responsive! Even when my main contact is out or busy, a colleague will reach out providing quick assistance. Third Mercedes for a reason. Thank you. busy, a colleague will reach out providing quick assistance. Third Mercedes for a reason. Thank you. More

All good. The painful process f buying a car was relatively easy. Delighted with my new car. It is a honey of a car! Now I’ve reached 25 words... relatively easy. Delighted with my new car. It is a honey of a car! Now I’ve reached 25 words... More

From the first introduction to drive away in my new car...absolute professional and mutual respected. After 6 Lexus, this is my dealer for life! car...absolute professional and mutual respected. After 6 Lexus, this is my dealer for life! More

My experience with Chris Cole, Allen Belcher and the rest of the staff at Mercedes Benz of Annapolis was outstanding. They made the process easy. of the staff at Mercedes Benz of Annapolis was outstanding. They made the process easy. More

Andy Gallagher and the team at Mercedes-Benz of Annapolis were excellent. Andy is a star—he was very knowledgeable, honest, and a pleasure to work with. He was genuine and we felt like we had a good friend g were excellent. Andy is a star—he was very knowledgeable, honest, and a pleasure to work with. He was genuine and we felt like we had a good friend guiding us to a great decision without feeling pressured. Allen was very helpful and provided great advice. He also made the paperwork process the easiest transaction we’ve ever experienced. Recommend this dealership highly! More

Alex is EXCEPTIONAL, I get excited when its time for any type of service on any of my vehicles. The BEST Customer Service in the DMV. You guys need to CLONE him he continues to keep us Happy Customers. Than type of service on any of my vehicles. The BEST Customer Service in the DMV. You guys need to CLONE him he continues to keep us Happy Customers. Thanks Alex for all you do!!! More

My service advisory Alex has always given great service. By phone or in person he handles the job. Thanks again Alex for the great work. By phone or in person he handles the job. Thanks again Alex for the great work. More

I am ecstatic about the service I received at Mercedes-Benz of Annapolis. The customer service was impeccable from not only the sales department but also the finance department. Ron Scherr, Angel Mercedes-Benz of Annapolis. The customer service was impeccable from not only the sales department but also the finance department. Ron Scherr, Angela Hayes and Larry Cash all exceeded my expectation which resulted in not only me purchasing a vehicle but also getting my husband to come in to purchase one. Angela Hayes was the first person I interacted with upon entering the dealership and greeted me with a warm greeting, Ron Scherr was my salesman with the knowledge of Mercedes vehicles in and out, and Larry Cash was the finance person who was able to meet some financial requirements I had in order to help seal the deal. Out of speaking with multiple Mercedes-Benz dealerships in the area not one can compare to the service and dedication the Annapolis Mercedes-Benz provides. I am very happy with the vehicle I purchased, the service I received prior to the purchase, and also the follow up after My purchase ensuring I’m enjoying my new GLC. “Customer service shouldn’t just be a department, it should be the entire company” Tony Hsieh. That quote alone speaks volumes about the atmosphere when you enter the facility. The moment I came in I was greeted from every team member who passed by. I am currently working from home with my children enrolled in virtual school and they even received a warm welcome. Angela Hayes was a complete angel during this process going above and beyond to provide coloring pages, Markers, and books to keep my young ones just as excited and entertained throughout the process. Mercedes-Benz of Annapolis is the place to go for excellent customer service and smooth sale process! More