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Mercedes-Benz of Annapolis
Annapolis, MD
3,120 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Annapolis is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center,we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,120 reviews
August 01, 2020
Excellent Customer Service, Great Deal! We began our car search on line, Mia Castle helped us find the exact car we were looking for and at a price that was better than we expected. There wa We began our car search on line, Mia Castle helped us find the exact car we were looking for and at a price that was better than we expected. There was no high pressure salesman ship, we felt very comfortable while making our decision. Allen Belcher helped us with the paperwork, we was very friendly and efficient. He explained all the options for extended warranties and maintenance packages but once again there was no pressure to purchase them. This was a great buying experience overall. More
by Silentk
July 31, 2020
By far the best car buying experience I’ve ever had. Absolutely zero pushy sales, the sales manager came and spoke to me and eased my mind about such a large purchase 100%. Chris the sales consultant Absolutely zero pushy sales, the sales manager came and spoke to me and eased my mind about such a large purchase 100%. Chris the sales consultant has answered every call with every question in detail never missing a single call. I wish I could give 10 stars. Will recommend to anyone I know buying Mercedes-Benz. More
by BUF1969
July 31, 2020
Came to look for a new car. Mia Castle met me upon arrival and I must say she is a total asset to tour business! Professional and extremely pleasant to deal with. She has been in contact with me since arrival and I must say she is a total asset to tour business! Professional and extremely pleasant to deal with. She has been in contact with me since and helping me to decide on the right fit for me! I shall continue to keep in close contact with her never will I deal with another car salesperson this girl is a gem! More
by Lindabickford33
Employees Worked With
July 30, 2020
Not just a salesman, whether it's a question about my service or a question about a vehicle, Wayne Discus always calls me back and takes the time to make sure i have the information i need before hanging service or a question about a vehicle, Wayne Discus always calls me back and takes the time to make sure i have the information i need before hanging up. It's so nice to know that he truly cares More
by LUCE13
Employees Worked With
July 30, 2020
Alex is a wonderful service advisor. He is extremely helpful and attentive and gets the work done fast with excellent customer service. Thank you Alex!!! helpful and attentive and gets the work done fast with excellent customer service. Thank you Alex!!! More
by l.i.jones.esq
Employees Worked With
July 30, 2020
New Car Purchase Chris Cole from Mercedes-Benz of Annapolis is an outstanding sales associate who is extremely helpful, attentive and extremely knowledgeable. Chris m Chris Cole from Mercedes-Benz of Annapolis is an outstanding sales associate who is extremely helpful, attentive and extremely knowledgeable. Chris made the experience of buying a new vehicle a very pleasant experience. I would highly recommend Chris if you are in the market for a new vehicle. More
by 2020 E63 AMG S
Employees Worked With
July 30, 2020
Very professional setting and very professional employees. I had a great time on my visit and felt very comfortable. Was treated with respect and made me feel important. employees. I had a great time on my visit and felt very comfortable. Was treated with respect and made me feel important. More
by JamesZurita
July 30, 2020
Outstanding Service -- Professionalism --Mercedes-Benz This dealership is ahead of the curve when it comes to taking care of its customers and knowing the product namely, Mercedes-Benz vehicles. If you This dealership is ahead of the curve when it comes to taking care of its customers and knowing the product namely, Mercedes-Benz vehicles. If you request information from Michael Herron, management or a sales associates, Casey Duffy, you will find that your experience is top flight. Dean Cunningham, the Mercedes-Benz of Annapolis, Sales Manager will coordinate with you and make certain that the features wanted in a custom ordered Mercedes will be accomplished. Communication is the key of course to any successful relationship and Dean Cunningham and his sales team, Casey Duffy, are a great team. Casey worked closely with our purchase of a 2020 E450 SW. Casey was instrumental in delivering the 2020 E450 SW to Williamsburg, Virginia. The Mercedes-Benz of Annapolis earned my repeat business. They treated me fairly with my trade-in of a 2017 E400 SW with 36,000 miles. Casey of course did many prefuntory items to get the 2020 E450 SW in advance and then also assisted with the removal of contacts, garage door keys and other digital items to make the transfer smooth. We especially liked that Casey texted his departure from Annapolis and even keep us abreast of his arrival time. Service, professionalism, contract claritity and purchase should result in 5 stars. Thank you gentlemen. More
by Kurt Araujo
July 30, 2020
Casey was hands down the best car salesmen I’ve ever dealt with. From the very start he was knowledgeable, patient, and excited to help find a car that fits my needs. Casey made the whole process fun a dealt with. From the very start he was knowledgeable, patient, and excited to help find a car that fits my needs. Casey made the whole process fun and memorable. I will definitely go back to Mercedes Benz of Annapolis and see him in the future! More
by chantel
Employees Worked With
July 30, 2020
Casey was very pleasant and helpful in filling in for my salesman Derek Nedd. The Dealership and all its employees are very professional, this is why I continually come back to lease my in filling in for my salesman Derek Nedd. The Dealership and all its employees are very professional, this is why I continually come back to lease my cars. When picking up my car Casey did an excellent job reviewing all the features. He follows up with me by calling to see how I'm enjoying my car and if I have any questions, a true professional. More
by Gregory Davis
Employees Worked With
