Mercedes-Benz of Annapolis

Andy, Allen and the parts team all were very professional. I bought sight unseen, but the process was easy on the phone. Missing owners manual was replaced promptly. Thanks professional. I bought sight unseen, but the process was easy on the phone. Missing owners manual was replaced promptly. Thanks More

Great service Highly recommend this service center; friendly staff; clean and efficient.Steve was very helpful in providing updates regarding service needed for car Highly recommend this service center; friendly staff; clean and efficient.Steve was very helpful in providing updates regarding service needed for car. Willing to do research to see if any additional cost would be required. I really appreciate his willingness to go over and beyond. More

Outstanding Customer Service Representative Your people are your company, they make you or they break you. Chuck Leyman is a top notch service specialist who makes your company look great. Ove Your people are your company, they make you or they break you. Chuck Leyman is a top notch service specialist who makes your company look great. Over the past seven years he has helped me keep my SL550 in wonderful condition. He knows my car better than I know it. I completely trust his advice. More

Routine Maintenance Chuck is a very conscientious individual. He goes above and beyond to accommodate me each time I’m in the shop, He keeps me informed of the progress o Chuck is a very conscientious individual. He goes above and beyond to accommodate me each time I’m in the shop, He keeps me informed of the progress on my vehicle and let’s me know when the job is finished. Even during these challenging times, he makes sure that my vehicle is always ready for the road. His friendly personality makes it very easy to talk with him. More

Great Service Rep Always liked our Service Rep Raphael, but he is no longer there. Although we received an immediate response when we tried to make an appointment onli Always liked our Service Rep Raphael, but he is no longer there. Although we received an immediate response when we tried to make an appointment online, we haven't scheduled service yet, but hope to in the near future. More

FRIENDLY SERVICE Thank you Mercedes-Benz of Annapolis for your friendly staff. Chuck is not even my service advisor and he makes a point to say 'hello' whenever I com Thank you Mercedes-Benz of Annapolis for your friendly staff. Chuck is not even my service advisor and he makes a point to say 'hello' whenever I come into the service department. It means a lot to know that even though they are busy they are never too busy to say hello. It reminds me of the slogan: "We don't train people to be friendly, we hire friendly people." More

Excellent service. Top notch. Very helpful and knowledgeable. Highly recommend Steve and Mercedes-Benz Annapolis. I have bought several cars from them and will buy more. The best. knowledgeable. Highly recommend Steve and Mercedes-Benz Annapolis. I have bought several cars from them and will buy more. The best. More

Pleasant experience from start to finish Jim Holthaus did an excellent job from the first communication to us driving our new car off the lot. Had a couple questions the next morning and got Jim Holthaus did an excellent job from the first communication to us driving our new car off the lot. Had a couple questions the next morning and got right back to us. Allen Belcher was a pleasure to deal with when signing papers. Nothing was a hard sell, and the dealership does a great job of making you feel comfortable during the process. Will buy again from Mercedes Benz of Annapolis in the future. More

Poor Customer Service Poor customer service after my lease was paid off. Chris held onto the release of the title because he wanted me to show proof that I paid taxes on th Poor customer service after my lease was paid off. Chris held onto the release of the title because he wanted me to show proof that I paid taxes on the lease? This is not acceptable because the original lease was held at the Silver Spring location. More

Sean Engelhard and Sarah Sroka are total assets to the service department at Mercedes-Benz of Annapolis always willing to do whatever it takes to keep a client completely satisfied. Managers Rodd Bowman a service department at Mercedes-Benz of Annapolis always willing to do whatever it takes to keep a client completely satisfied. Managers Rodd Bowman and Kevin McConnell are always available to respond to any customer need large or small. More