Mercedes-Benz of Annapolis

Great experience! Derek helped me purchase my first car. He worked so well with me and listened to everything I told him I wanted. Last by not least he DELIVERED! Thank Derek helped me purchase my first car. He worked so well with me and listened to everything I told him I wanted. Last by not least he DELIVERED! Thank you so much! More

Maintenance check-in Ben Orem has helped me with both of my Mercedes on 2 separate occasions. He is absolutely superb in his professionalism and follow-thru. You are a ver Ben Orem has helped me with both of my Mercedes on 2 separate occasions. He is absolutely superb in his professionalism and follow-thru. You are a very lucky fealership to have him in your employ! So many employees don’t radiate enthusiastic service. Ben does! He is memorable! More

Fantastic , honest and open , fair and service exceptional ! I had a wonderful experience and Mike went out of his way to satisfy our entire experience . He went way above and beyond our expectations . Car is I had a wonderful experience and Mike went out of his way to satisfy our entire experience . He went way above and beyond our expectations . Car is just what We wanted . Mike was a wonderful sales person and service exceptional . Sincerely , Tim McWilliams More

B Service and repair for my 2016 GLE 300d. Always good service at MB of Annapolis. They provided me with a loaner vehicle for the several days my car was there They also kept me informed of the Always good service at MB of Annapolis. They provided me with a loaner vehicle for the several days my car was there They also kept me informed of the progress of my repairs. My Service Advisor, Chuck, is very knowledgeable and always does a great service of tracking progress. My vehicle was properly serviced and cleaned inside and out when I picked it up. I recommend Mercedes Benz of Annapolis for all service needs. More

Tire Repair/Replace Brady did excellent job responding to short notice tire with nail, Got new tire quickly st fair price. He always takes good care of us. Brady did excellent job responding to short notice tire with nail, Got new tire quickly st fair price. He always takes good care of us. More

Definitely Not what I was Expecting! In my experience, buying a car is one of the worst, most stressful things to do in life. In other words, I have always hated it! I expected nothing In my experience, buying a car is one of the worst, most stressful things to do in life. In other words, I have always hated it! I expected nothing to be any different this time but I needed a car after keeping my previous car for 13 years (just to avoid the car buying process as long as possible...lol) . I saw a used GLC 300 online that was in my price and mileage range so I scheduled an appointment to test drive the car the following week. I had no intention in purchasing that day as I had several other car models that I wanted to test before I made up my mind. I was told I would meet with Ron Scherr. The moment I walked into the showroom everyone was very nice and polite (...I thought...I've seen this before...lol). But it didn't stop there. Ron was extremely personable, showed and took me for a test drive in the car I came to see. Was very thorough in his review of the car. We also discussed other cars available and lease options. The best thing was there was no pressure sales tactics going on. It was all laid out in plain English and fair. I ended up getting a good deal on a loaner lease that day. Also met with the finance guy Larry Cash who was extremely nice and knowledgeable. It was probably the best car buying experience I've had. This is my first Mercedes so I can't compare this experience with other Mercedes Dealerships but I can say that Mercedes-Benz of Annapolis is top notch. Ron Scherr and Larry Cash specifically! More

Best Dealership in the DMV This was the Best car buying experience ever! Damon Scott was exemplary. He made the process stress free and simple and found what I wanted within my This was the Best car buying experience ever! Damon Scott was exemplary. He made the process stress free and simple and found what I wanted within my budget. More

The perfect experience The staff did a great job and made my wife very Happy. Jim stayed with us while trying to find the right vehicle when other dealers kept offering ones The staff did a great job and made my wife very Happy. Jim stayed with us while trying to find the right vehicle when other dealers kept offering ones the didn't end up having. Asher communicated perfectly when a finance person had a family emergency. I will buy here again. More

Excellent customer service - definitely worth the trip! Very good customer service experience with this dealership. No pressure, total respect and pleasurable experience. Andy was particularly good as a Very good customer service experience with this dealership. No pressure, total respect and pleasurable experience. Andy was particularly good as a Salesman.....very engaging, hones and knowledgeable. We traveled from Fredericksburg, VA and it was well worth the trip. As our day progressed, we realized we were hungry since we had not eaten all day. Andy generously shared the employee lunch provided by the dealership as we worked to finish our purchase. Very kind and considerate. More

Very strange experience My wife and I stopped here to look at cars to replace the one she lost in an accident. This was the most bizarre car-shopping experience I have eve My wife and I stopped here to look at cars to replace the one she lost in an accident. This was the most bizarre car-shopping experience I have ever had. Everyone was very nice. Like really, really polite. Ronald Scherr was extremely helpful. He didn't pressure us into a loan with payments. He helped us find a beautiful lease vehicle with payments in our range. They leased us a vehicle that was detailed immaculately. Ronald took the time to help us set up the car to my wife's needs rather than just toss us a set of keys and shove us out the door. When we signed the papers, the person was polite, but also detailed and efficient. This is our first Mercedes, and it won't be our last. Mercedes-Benz of Annapolis has a culture of service that makes everyone else look like Rudy Russo. I don't have a single negative remark because there was nothing negative. Simply outstanding. More