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Mercedes-Benz of Annapolis
Annapolis, MD
3,121 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Annapolis is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center,we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,121 reviews
October 03, 2019
David Brady is amazing !! Always very nice and efficient! I have no worries when I need service . Always available when I have any concerns and I never leave feeling unsatisfied. I love Mercedes Benz Annap I have no worries when I need service . Always available when I have any concerns and I never leave feeling unsatisfied. I love Mercedes Benz Annapolis , More
by Tj
Employees Worked With
David Brady
October 03, 2019
Alex is always available to help out with any questions or concerns. He is pleasant and always has a smile 😊. Never had a bad experience. or concerns. He is pleasant and always has a smile 😊. Never had a bad experience. More
by irol
Employees Worked With
October 03, 2019
Always a Pleasure i never dread when my service due indicator pops up because I know Alex Clothier will make the appointment flawless. His attention to detail and per i never dread when my service due indicator pops up because I know Alex Clothier will make the appointment flawless. His attention to detail and personable demeanor are unmatched. I truly appreciate the quality of service he and all the staff provide me when I visit the service center. You Rock, Alex! More
by Robin
Employees Worked With
October 03, 2019
Mercedes-Benz of Annapolis has set the bar! There isn’t enough stars to give this particular location and staff on this thing. So let’s start off with the best sales person who sold me my brand There isn’t enough stars to give this particular location and staff on this thing. So let’s start off with the best sales person who sold me my brand new 2020 Benz SUV, and this phenomenal person goes by the name of Casey. When I walked into his office, his plethora of awards were displayed along with the countless hand written cards that all of his clients have given him. I soon got to experience Casey in his element and saw exactly how he earned and deserved every single award. Casey is personable, trustworthy, patient and knowledgeable and he didn’t rush me through the process. He didn’t try to hard sell me, instead, there was a wealth of information provided so that I could make the best decision when choosing my SUV. Thanks again Casey! Deedee- Deedee was so welcoming and helpful. She took time to chat with me while making coffee and was full of good vibes. She is such an asset because typically, the front desk receptionist is who you interact with first and she is a natural and is so kind. Adrian- I met Adrian while walking around and he spoke and took time to chat and I appreciate this. He was very polite and professional. Dean- Dean took time to access my trade in value and was a pleasure to meet as well. Larry- Larry thoroughly and patiently explained additional coverage that I would need for my vehicle. The contract signing process was a breeze and he looked out for my best interest. I appreciate you Larry. Mercedes of Annapolis has completely over excelled at everything. I wasn’t judged when I walked in, I was treated fairly, every single last person that I encountered played a major role in my decision to purchase and I am totally in love with my truck. God is great, there weren’t any mishaps or discrepancies at all. I still feel like I’m dreaming because who makes a large purchase like this and EVERYTHING goes smoothly. Me :) More
by missjhia
October 03, 2019
Great Staff, Service and Experience Mike H and Casey D make the MB buying experience what it should be. You are in good hands with these guys. Class Act Dealership. Mike H and Casey D make the MB buying experience what it should be. You are in good hands with these guys. Class Act Dealership. More
by R_McDub
October 01, 2019
Great Experience Great team! Went in for a test drive, went home with a new GLS450! Very fair with pricing and negotiating. Even treated us to dinner! Great team! Went in for a test drive, went home with a new GLS450! Very fair with pricing and negotiating. Even treated us to dinner! More
by JIreland
October 01, 2019
Tommy Tate is professional and a breeze to communicate with. The service center is clean and comfortable while the car was being repaired. I had a great experience! with. The service center is clean and comfortable while the car was being repaired. I had a great experience! More
by Jen21122
Employees Worked With
Tommy Tate
October 01, 2019
We have owned Mercedes cars and SUVs for over a decade in Florida, New York, and Maryland. We have never experienced a customer service level higher than that provided by Tommy Tate. A true professional and Florida, New York, and Maryland. We have never experienced a customer service level higher than that provided by Tommy Tate. A true professional and what you would expect from a Mercedes Dealership. Annapolis is lucky to have him. More
by Llowe4
Employees Worked With
Tommy Tate
October 01, 2019
Sales consultant and management team are 5 star! Excellent experience all around. All my questions were answered, any concern was answered 100%, I have never had an experience this easy and hassle-f Excellent experience all around. All my questions were answered, any concern was answered 100%, I have never had an experience this easy and hassle-free. I will definitely be back when I am in the market again and I will make sure my family, and friends know about my experience. Hand's down best-buying experience. More
by Chef
Employees Worked With
Other Employees :
Chris Cole, Michael Herron
September 30, 2019
Damon Scott (Sales), and Larry Cash (Business Mgr), made my new purchase an awesome experience. Both gentlemen were extremely professional and personable. I highly recommend them both if you’re looking for my new purchase an awesome experience. Both gentlemen were extremely professional and personable. I highly recommend them both if you’re looking for a completely hassle free buying experience. More
by MaryJ
