Mercedes-Benz of Annapolis

Would definitely recommend Was able to be seen last minute. Forgot about needing a service and was leaving for vacation. Sean Engelhard was my service advisor and he couldn’t Was able to be seen last minute. Forgot about needing a service and was leaving for vacation. Sean Engelhard was my service advisor and he couldn’t have taken better care of me. I never have to worry that my car is being service well when he is overseeing the process. More

Great Service Department A first class service center for a world class car. Very clean. Everyone is so polite and customer focused from the person who brings you into the g A first class service center for a world class car. Very clean. Everyone is so polite and customer focused from the person who brings you into the garage to the parts department. My service tech, David Brady, is extremely polite and customer focused. He always greets with a smile and takes his time to make sure he fully understands the problem. He wants it fixed right the first time and works the issue hard to make sure we are satisfied. More

Very pleased with service Casey was super patient while we decided on options on the new car. He answered all our questions and was available at convenient times. He was overa Casey was super patient while we decided on options on the new car. He answered all our questions and was available at convenient times. He was overall a pleasure to work with and super nice. Everyone I have encountered at this dealership from reception to Allen in finance has been pleasant and I am pleased with my new GLE. More

No Hassle All the employees were attentive and informative. They saved a lot of time with haggling and came forth with their best deal right off the bat, which All the employees were attentive and informative. They saved a lot of time with haggling and came forth with their best deal right off the bat, which is greatly appreciated. More

Very professional The entire team is very professional and straight forward. Extremely helpful. It wasn't a high pressure situation. More that they were simply tryin The entire team is very professional and straight forward. Extremely helpful. It wasn't a high pressure situation. More that they were simply trying to help. More

Exceptional dealship We purchased a new 2020 GLE the staff at Mercedes of Annapolis was very professional, very helpful and personable. Our salesmen Jim was very knowledge We purchased a new 2020 GLE the staff at Mercedes of Annapolis was very professional, very helpful and personable. Our salesmen Jim was very knowledgeable of the vehicle and able to satisfy all of our concerns about the car's safety and features. Our finance manager Allen was easy to work with and the overall experience was great. More

Unforgetable Experience! On last Thursday, I googled my car of interest and Mercedes of Annapolis came up in my search engine. I decided to call to inquire about a specific ve On last Thursday, I googled my car of interest and Mercedes of Annapolis came up in my search engine. I decided to call to inquire about a specific vehicle and was connected to Ron Scherr. Mr. Scherr suggested that I come into the dealership to discuss my options. From the time I walked in and was pleasantly greeted by the receptionist, Holly, to the time that I left the dealership with my new vehicle, the service that I received was impeccable! Being service oriented and one that is passionate about receiving excellent service, I'm quick to recognize those that are exceptional and go above and beyond the call of duty. Mr. Scherr, not only educated me, he took his time to provide a variety of options, as well as assisting me with choosing the car that was best suited my needs. I'm so thankful and honored to have been serviced by a dealership that took time to ensure my satisfaction. In a society that is becoming very impersonable, its a blessing to know that there are still people who truly exhibit the art of service. During my visit, I was introduced to several employees that attributed to this grand experience! Special thanks to Allan Belcher, Dean Cunningham, Larry Cash and Tyrone (?). More

Roadside Service Terrence Johnson provided 5 Star Service. He responded in less than 10 minutes and changed my tire in less than 10 minutes. He had a great demeanor an Terrence Johnson provided 5 Star Service. He responded in less than 10 minutes and changed my tire in less than 10 minutes. He had a great demeanor and I was totally happy with his assistance. He provided excellent service. More

Excellent Dealership We had a pleasant experience purchasing our first Mercedes-Benz at the Annapolis location and highly recommend the dealership. Our sales person, Rona We had a pleasant experience purchasing our first Mercedes-Benz at the Annapolis location and highly recommend the dealership. Our sales person, Ronald Scherr, was engaging, knowledgeable, and went above and beyond to ensure our purchase was exactly what we wanted. Everyone we encountered at the dealership was helpful and felt like old and new friends. Thank you! More

Service Chuck Leyman makes having my vehicle serviced an easy process. I appreciate the fact that he understands the true sense of customer service. This is d Chuck Leyman makes having my vehicle serviced an easy process. I appreciate the fact that he understands the true sense of customer service. This is definitely a dealership I would recommend to family and friends. Thanks for the great service Chuck! More