Mercedes-Benz of Annapolis | Page 181

Mercedes-Benz of Annapolis was wonderful again! I highly recommend Mercedes-Benz of Annapolis and Wayne Discus . I just completed my second purchase of a Mercedes-Benz with Wayne and he is absolute I highly recommend Mercedes-Benz of Annapolis and Wayne Discus . I just completed my second purchase of a Mercedes-Benz with Wayne and he is absolutely wonderful to work with. Wayne is highly knowledgeable and experienced and made the entire experience friendly, non-intimidating and fun. I highly recommend Wayne and this dealer to anyone looking to purchase a new or used vehicle. More

Relaxed and easy Thank you Casey for getting us in a car we are in love with. You made it all feel relaxed and easy with your low pressure style. We are customers for Thank you Casey for getting us in a car we are in love with. You made it all feel relaxed and easy with your low pressure style. We are customers for life. Allen was delightful to work with and pulled off financing miracles. We enjoyed his cheery personality and stories. Everyone we interacted with at Annapolis Mercedes was a pleasure to work with. We are in love with the C300 4matic we purchased . Thank you Mercedes for such a happy experience. Sri and Zeke More

Outstanding Customer Service I had the best experience with this Mercedes Benz dealer. Brian Sturgeon is a great sales and leasing consultant. He made sure I understood all aspect I had the best experience with this Mercedes Benz dealer. Brian Sturgeon is a great sales and leasing consultant. He made sure I understood all aspects of the transaction. If you’re looking to purchase or lease a Mercedes Benz, I highly recommend this dealer/location. More

Great Customer Service--Wayne Discus is the bomb! I inquired about a vehicle online and Wayne Discus immediately responded to me. I scheduled an appointment to test drive a couple pre-owned vehicles i I inquired about a vehicle online and Wayne Discus immediately responded to me. I scheduled an appointment to test drive a couple pre-owned vehicles in their inventory. Wayne spent a couple hours with me discussing the features of the car and then we did a test drive. The car I eventually selected was less money than the other, Wayne was quick to point out that the one I selected was indeed the better value. I so appreciated his honesty and will forever trust him. As a side note, Wayne came to my home to pick me up to take me to the dealership to pick up my new car and has offered to come by my home to pair the car to my garage door. He had the finance manager ready with all my paperwork when I arrived for pick up as I had to an appointment that I needed to get to. THAT is the definition of great service! If you are in the market for a Mercedes or another brand on their lot, I highly recommend Mercedes of Annapolis and Wayne Discus. Allen Belcher, the finance manager, was wonderful as well. All in all a great experience! More

Always outstanding service Chuck Leyman goes above and beyond to keep us happy when our cars are in for service. He understands what our cars need and explains everything thoro Chuck Leyman goes above and beyond to keep us happy when our cars are in for service. He understands what our cars need and explains everything thoroughly. He is a great representative of the brand. Chuck is friendly, honest and professional, and we trust him completely! More

Service is what ultimately had me pick a different make I do not think I have that high of expectations so some of the rave service reviews really do stump me. I would call the experience over the years us I do not think I have that high of expectations so some of the rave service reviews really do stump me. I would call the experience over the years usually average, sometimes it exceeded but it was the low moments that convinced me to look for another path. I get the last low moment of them doing something that was not fully agreed to could have been rectified. That would have come at a cost to me with more loss of time from work shuttling the car in and picking it up. But it just was a final straw so I moved on. I did talk with some others that own this make (as I have in the past) and was reminded to use a different dealership for a different experience on getting warranty items fixed and just general experience. Or I was also reminded that others moved on from the brand. So I made my choice and moved on after checking out other options. Honestly I had already started looking at other brands in the fall after some other experiences but additional low moments accelerated my search and decision to ultimately switch brands. I decided to give feedback on the why I left and honestly only sales responded. Look I get that but did I ask for anything? No. Was I doing that most likely as constructive criticism as I feel you have issues brewing that can be fixed, yes. I gave up my time, clearly that was not reciprocated. I guess I can use that as a validation of my gut feeling to move on. So again I read some of these reviews and I think...are you sure the experience was as top notch as what you just wrote? I dealt with some of these same people. Glad some are really getting something out of it. Again I would call it all average with some exceeding and then more low moments than exceeding. End of the day, I just want warranty items fixed under warranty, I want the quote and the job to be completed as agreed with minimal disruption. So if you meet that then you stay off my radar and I happily pay any service bill I owe. I think it is easier to have mess ups in the service part of the customer relationship but how you respond to mess ups or misunderstandings become very important. Best of luck but I stand by my review which is trying to tell you re-evaluate your procedures, etc and try to root out problem areas and adjust to address/minimize them. More

Maintenance Alex Clothier continues to go above and beyond by ensuring that my experience with Mercedes Benz of Annapolis is a pleasurable one. I know that I’m in Alex Clothier continues to go above and beyond by ensuring that my experience with Mercedes Benz of Annapolis is a pleasurable one. I know that I’m in good hands while having my vehicle serviced and wouldn’t want to work with anyone else. Thank you again Alex! More

Absolutely the best First purchase ever that it took absolutely no time to purchase a vehicle and a Mercedes at that! Great service excellent sales person and great fina First purchase ever that it took absolutely no time to purchase a vehicle and a Mercedes at that! Great service excellent sales person and great finance manager. I will forever return to this dealership. More

quick wash was in need of a quick wash. the birds had wiped me out.i had an appointment I had to keep. chuck got me out in 10 min. service and sales are great. was in need of a quick wash. the birds had wiped me out.i had an appointment I had to keep. chuck got me out in 10 min. service and sales are great. More

Service Went to get my vehicle serviced and Raphael gave fantastic service to get the right kind for my car. Would definitely recommend to everyone that I kno Went to get my vehicle serviced and Raphael gave fantastic service to get the right kind for my car. Would definitely recommend to everyone that I know. More