Mercedes-Benz of Annapolis

Very Professional Staff Excellent customer service provided for both my cars , no over assessments , all the staff members are organized from the time you drive up to service Excellent customer service provided for both my cars , no over assessments , all the staff members are organized from the time you drive up to service area - to pick up, the facility lay out is ideal for efficiency for the customer. More

Great customer communication and follow-up We have three mercedes vehicles and are happy to have a great team at Mercedes of Annapolis for our service requirements. Brady is a valuable part of We have three mercedes vehicles and are happy to have a great team at Mercedes of Annapolis for our service requirements. Brady is a valuable part of that team and always communicates with me and is a pleasure to work with. More

Alex always goes above and beyond with superior customer ser Alex personifys how customer service is at its absolute best. I always have superior service when i deal with him. He is very professional and knowled Alex personifys how customer service is at its absolute best. I always have superior service when i deal with him. He is very professional and knowledgable and always goes the extra mile for his customer. He is a diamond in your organization. More

Excellent one on one customer service. I love this place Alex Clothier is my advisor and has been since I own my e500. He gives me excellent one on one customer service. He exhaust all options whenever there Alex Clothier is my advisor and has been since I own my e500. He gives me excellent one on one customer service. He exhaust all options whenever there are issues with my car as well as give me information and the history behind my model Benz. Alex treats me like family and I really do appreciate it. It is hard to find Excellent and Quality work in today’s society. It’s been a blessing to have come across Alex Clothier as my advisor, especially being first time Benz owner. Mercedes-Benz of Annapolis you have Exceptional Outstanding Service Advisor. Thanks Alex. May God continue to bless you. More

Awesome service! I had to take my husbands convertible Mercedes in for service, certainly not a trip anyone enjoys doing. I was greeted by my service advisor Anthony I had to take my husbands convertible Mercedes in for service, certainly not a trip anyone enjoys doing. I was greeted by my service advisor Anthony and he quickly took down all my concerns and really listened. It's almost summer time in MD and I want the top down! He followed up several times through out the day and was able to get the car quickly on the road. This is better service than when we were buying the vehicle! I hope I won't need service in the future but if I do Anthony Rapattoni will be the first person I will call, a true professional! Awesome service~ More

Seamless! Fantastic and consistent experience every time. Alex makes it so easy to drop off and pick up my car for service. He is thorough and his follow throu Fantastic and consistent experience every time. Alex makes it so easy to drop off and pick up my car for service. He is thorough and his follow through is what I look for in service. More

Superb Customer Service Recently decided to change dealership service location, could not be happier with the change. Taking my CLS to have service work done was always a has Recently decided to change dealership service location, could not be happier with the change. Taking my CLS to have service work done was always a hassle and unpleasant experience, not the case at Annapolis. My service rep Michael Adams was incredibly helpful and knowledgable. He truly made servicing my car a great experience. I will be returning to Annapolis Mercedes for all of my service needs. More

Key battery My car started flashing saying battery. I thought my baby was broke. I called the dealer mans Mike Adams answered. I was so concerned and worried. i t My car started flashing saying battery. I thought my baby was broke. I called the dealer mans Mike Adams answered. I was so concerned and worried. i told mike what my car said and he said no worries. Just need a key battery and to come on by and he would give me a battery. I stopped in and he replaced my key battery free of charge and I was on my way. I'm sure the bettery cost something but he didn't charge me. What a great gesture and a way to me keep coming back for service. Mercedes Benz of Annapolis is a far cry from where it use to be and continues to impress. More

Great Service! I took my E350 in for a service and dealt with Anthony Rapattoni. He was very professional and likable. Thoroughly explained what was needed and what I took my E350 in for a service and dealt with Anthony Rapattoni. He was very professional and likable. Thoroughly explained what was needed and what wasn't. Excellent customer service. Would definitely recommend to friends and family. More

Quick and easy Easy checkin process. Although I waited for the service of my car to be completed, it was comfortable environment. They have awesome snacks as well. Easy checkin process. Although I waited for the service of my car to be completed, it was comfortable environment. They have awesome snacks as well. More